CBTS
25 Merchant St.,
Cincinnati, 45246, OH,
United States
Cincinnati, 45246, OH,
United States
1 888-783-2506
Professional Services
CBTS Technographics
CBTS Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by CBTS and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2400 CBTS employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that CBTS has purchased the following applications: CSG Ascendon for Subscription and Recurring Billing in 2021, Adobe Connect for Audio Video and Web Conferencing in 2018, HubSpot CMS for Web Content Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems CBTS is running and its propensity to invest more and deepen its relationship with CSG Systems , Adobe Systems , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing CBTS revenues, which have grown to $1.30 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for CBTS intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CBTS Tech Stack and Enterprise Applications
CBTS ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CSG Systems | Legacy | CSG Ascendon | Subscription and Recurring Billing | ERP | n/a | 2021 | 2021 |
In 2021, CBTS implemented CSG Ascendon as a cloud first SaaS subscription and billing platform. The deployment targeted Subscription and Recurring Billing capabilities to accelerate digital service launches and support new connectivity and managed services offerings in the United States.
CSG Ascendon was configured to leverage product catalog management, rating and charging capabilities, and subscription lifecycle controls to manage recurring offers. CBTS also engaged CSG Managed Services to outsource billing operations, shifting invoice generation and operational billing responsibilities to a vendor operated service. Configuration emphasized product and pricing agility to speed time to market for new services.
The architecture followed a cloud first SaaS model to provide scalability and simplify operational handoff to managed services. Operational scope focused on US based go to market teams, billing operations, and service delivery functions that support connectivity and managed services lines. Integrations with front end order capture and downstream financial reconciliation systems were considered as part of the end to end subscription and billing workflow.
The 2021 agreement was positioned to reduce total cost of ownership, improve scalability, and accelerate speed to market, with governance shifting toward a vendor managed billing model supported by CSG Managed Services. Rollout prioritized centralized catalog management and vendor operated billing rather than expanding in house billing headcount.
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CBTS Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018 CBTS implemented Adobe Connect for Audio Video and Web Conferencing, deploying the application on its corporate website to deliver live sessions and webinar-style events. The implementation positions Adobe Connect as the public-facing conferencing layer for CBTS, enabling web-based access to scheduled meetings and on-demand session entry through site navigation.
Adobe Connect was configured to deliver core Audio Video and Web Conferencing capabilities including persistent virtual meeting rooms, screen and content sharing, session recording, attendee management, and presentation pods, aligning with standard web conferencing workflows. Operationally the solution is invoked from the website to host live presentations and collaborative sessions, with integration focused on embedding the Adobe Connect experience into CBTS digital channels and website navigation.
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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CBTS Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | HubSpot CMS | Web Content Management | Content Management | n/a | 2021 | 2021 |
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CBTS SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Inventory Management | SCM |
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2021 | 2022 |
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CBTS CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2021 | 2021 |
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CBTS ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2018 | 2018 |
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CBTS Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procure to Pay | Procurement |
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2022 | 2023 |
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CBTS TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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CBTS PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2018 | 2018 |
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CBTS IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Backup as a Service (BaaS) | IaaS |
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2010 | 2011 |
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Cloud Storage | IaaS |
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2010 | 2010 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Disaster Recovery as a Service (DRaaS), Backup as a Service (BaaS) | IaaS |
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2010 | 2010 |
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Network Virtualisation, Network Management and Monitoring | IaaS |
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2026 | 2026 |
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CBTS CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2017 | 2017 |
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Security Orchestration, Automation, and Response (SOAR), Application Security (AppSec) | CyberSecurity |
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2025 | 2026 |
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IT Decision Makers and Key Stakeholders at CBTS
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by CBTS Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from CBTS IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the CBTS digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD CBTS Technographics
CBTS is a Professional Services organization based in United States,
with around 2400 employees and annual revenues of $1.30 billion.
CBTS operates a diverse technology stack with applications such as
CSG Ascendon, Adobe Connect and HubSpot CMS,
covering areas like Subscription and Recurring Billing, Audio Video and Web Conferencing and Web Content Management.
CBTS has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as CSG Systems, Adobe Systems and HubSpot.
CBTS recently adopted applications including
Solarwinds VoIP & Network Quality Manager in 2026, Cisco Security Cloud Control in 2025 and CSG Systems CX in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of CBTS’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates CBTS’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete CBTS technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.