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CBTS
Location
25 Merchant St.,
Cincinnati, 45246, OH,
United States
Website
https://www.cbts.com/
Phone
1 888-783-2506
Artw industry
Professional Services
Employee
Revenue

CBTS Technographics

CBTS Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by CBTS and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2400 CBTS employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that CBTS has purchased the following applications: CSG Ascendon for Subscription and Recurring Billing in 2021, Adobe Connect for Audio Video and Web Conferencing in 2018, HubSpot CMS for Web Content Management in 2021 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems CBTS is running and its propensity to invest more and deepen its relationship with CSG Systems , Adobe Systems , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing CBTS revenues, which have grown to $1.30 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for CBTS intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

CBTS Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
CSG Systems Legacy CSG Ascendon Subscription and Recurring Billing ERP Financial Management n/a 2021 2021
In 2021, CBTS implemented CSG Ascendon as a cloud first SaaS subscription and billing platform. The deployment targeted Subscription and Recurring Billing capabilities to accelerate digital service launches and support new connectivity and managed services offerings in the United States. CSG Ascendon was configured to leverage product catalog management, rating and charging capabilities, and subscription lifecycle controls to manage recurring offers. CBTS also engaged CSG Managed Services to outsource billing operations, shifting invoice generation and operational billing responsibilities to a vendor operated service. Configuration emphasized product and pricing agility to speed time to market for new services. The architecture followed a cloud first SaaS model to provide scalability and simplify operational handoff to managed services. Operational scope focused on US based go to market teams, billing operations, and service delivery functions that support connectivity and managed services lines. Integrations with front end order capture and downstream financial reconciliation systems were considered as part of the end to end subscription and billing workflow. The 2021 agreement was positioned to reduce total cost of ownership, improve scalability, and accelerate speed to market, with governance shifting toward a vendor managed billing model supported by CSG Managed Services. Rollout prioritized centralized catalog management and vendor operated billing rather than expanding in house billing headcount.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Adobe Systems Legacy Adobe Connect Audio Video and Web Conferencing Collaboration n/a 2018 2018
Audio Video and Web Conferencing Collaboration 2018 2018
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
HubSpot Legacy HubSpot CMS Web Content Management Content Management n/a 2021 2021
SCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Inventory Management SCM 2021 2022
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
CRM CRM 2018 2018
Customer Experience CRM 2018 2018
Customer Experience CRM 2022 2022
Marketing Automation CRM 2021 2021
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2021 2021
IT Service Management ITSM 2018 2018
Procurement
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Procure to Pay Procurement 2022 2023
TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Governance, Risk and Compliance TRM 2020 2020
Governance, Risk and Compliance TRM 2020 2020
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2018 2018
Transactional Email PaaS 2018 2018
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2017 2017
Application Hosting and Computing Services IaaS 2020 2020
Backup as a Service (BaaS) IaaS 2010 2011
Cloud Storage IaaS 2010 2010
Content Delivery Network IaaS 2018 2018
Content Delivery Network IaaS 2019 2019
Content Delivery Network IaaS 2020 2020
Disaster Recovery as a Service (DRaaS), Backup as a Service (BaaS) IaaS 2010 2010
Network Virtualisation, Network Management and Monitoring IaaS 2026 2026
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Email Gateways (SEGs) CyberSecurity 2020 2020
Secure Email Gateways (SEGs) CyberSecurity 2020 2020
Secure Web Gateways (SWG) CyberSecurity 2017 2017
Security Orchestration, Automation, and Response (SOAR), Application Security (AppSec) CyberSecurity 2025 2026
IT Decision Makers and Key Stakeholders at CBTS
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by CBTS Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD CBTS Technographics

CBTS is a Professional Services organization based in United States, with around 2400 employees and annual revenues of $1.30 billion.

CBTS operates a diverse technology stack with applications such as CSG Ascendon, Adobe Connect and HubSpot CMS, covering areas like Subscription and Recurring Billing, Audio Video and Web Conferencing and Web Content Management.

CBTS has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as CSG Systems, Adobe Systems and HubSpot.

CBTS recently adopted applications including Solarwinds VoIP & Network Quality Manager in 2026, Cisco Security Cloud Control in 2025 and CSG Systems CX in 2022, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of CBTS’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates CBTS’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete CBTS technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.