CDW Canada
185 The West Mall Etobicoke,
Toronto, M9C 5L5, ON,
Canada
Toronto, M9C 5L5, ON,
Canada
1 800-972-3922
Professional Services
CDW Canada Technographics
CDW Canada Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by CDW Canada and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 CDW Canada employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
CDW Canada has purchased the following applications: Paradox Olivia Chatbot for Recruiting Chatbot in 2020, Certinia PSA (ex FinancialForce PSA) for Professional Services Automation in 2017, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems CDW Canada is running and its propensity to invest more and deepen its relationship with Workday , Certinia , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing CDW Canada revenues, which have grown to $1.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for CDW Canada intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CDW Canada Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Paradox Olivia Chatbot | Recruiting Chatbot | HCM | n/a | 2020 | 2020 |
|
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Certinia | Planview Changepoint | Certinia PSA (ex FinancialForce PSA) | Professional Services Automation | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017 CDW Canada implemented Certinia PSA (ex FinancialForce PSA) as its Professional Services Automation solution, replacing Planview Changepoint to consolidate professional services tracking and invoicing. The rollout was positioned to support a broader Sales Support Restructure and Reallocation initiative that narrowed role scope, improved recruiting alignment, and evolved the coverage map to better serve aligned field and inside sales teams.
The deployment emphasized core Professional Services Automation capabilities, including project accounting, resource and capacity planning, time and expense capture, and service delivery workflows configured to reduce administrative overhead for sales support. Configuration work aligned support role permissions and task scopes to accelerate turnaround times and to enable more focused expertise within the Sales Support department.
Operational coverage centered on Services Operations and Sales Support across the Canada office, with explicit coordination with Analytics and SOS teams to improve reporting workflows and administrative outputs. The implementation included data and process migration away from Planview Changepoint for invoicing and financial and operational reporting, and later activity included Certinia Salesforce design, testing and rollout assistance in 2024 to refine processes and train cross-functional teams.
Governance changes accompanied the technical implementation, including updated job descriptions, market analysis for new roles, creation of a Services Operations wiki as a single source of truth, and training led by internal SMEs. Benefits documented in the program included increased efficiencies in reporting and administrative outputs, refined focus of support roles to improve skillset and turnaround times, and increased coworker engagement through clearer daily scopes and development opportunities.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
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Digital Asset Management | Content Management |
|
2020 | 2020 |
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Digital Signing | Content Management |
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2020 | 2020 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Personalization and Product Recommendations | eCommerce |
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2012 | 2012 |
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Product Information Management | eCommerce |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
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Call Tracking and Recording | CRM |
|
2022 | 2022 |
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Customer Experience | CRM |
|
2019 | 2019 |
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Customer Experience | CRM |
|
2018 | 2018 |
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Customer Support | CRM |
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2025 | 2025 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2025 | 2025 |
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Tag Management | CRM |
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2021 | 2021 |
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Tag Management | CRM |
|
2019 | 2019 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
Financial Consolidation and Close | EPM |
|
2024 | 2024 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2018 | 2018 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
|
2019 | 2019 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Configure Price Quote (CPQ) | SPM |
|
2023 | 2023 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
|
2022 | 2022 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
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Transactional Email | PaaS |
|
2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Cloud Storage | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
|
2016 | 2016 |
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Security Orchestration, Automation, and Response (SOAR), Application Security (AppSec) | CyberSecurity |
|
2025 | 2026 |
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IT Decision Makers and Key Stakeholders at CDW Canada
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by CDW Canada Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD CDW Canada Technographics
CDW Canada is a Professional Services organization based in Canada,
with around 1200 employees and annual revenues of $1.00 billion.
CDW Canada operates a diverse technology stack with applications such as
Paradox Olivia Chatbot, Certinia PSA (ex FinancialForce PSA) and Cisco Webex Meetings,
covering areas like Recruiting Chatbot, Professional Services Automation and Audio Video and Web Conferencing.
CDW Canada has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Workday, Certinia and Cisco Systems.
CDW Canada recently adopted applications including
Salesforce Service Cloud in 2025, Salesforce Sales Cloud in 2025 and Cisco Security Cloud Control in 2025,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of CDW Canada’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates CDW Canada’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete CDW Canada technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.