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Ceara Sporting Club Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Fortics Legacy Fortics SZ.chat Chatbots and Conversational AI AI-Powered Application n/a 2021 2021
In 2021, Ceara Sporting Club implemented Fortics SZ.chat to centralize online fan and customer interactions, using Chatbots and Conversational AI to support ticketing and customer support workflows. The deployment targeted social channels and direct messaging channels to improve fan engagement and response handling for the football club in Fortaleza, Ceará, Brazil. The implementation used the Fortics SZ.chat omnichannel and chatbot modules, with explicit configuration for social media and WhatsApp integrations referenced in the published case. Architecturally the solution centralized inbound messages into a unified routing layer and conversational engine, enabling automated chatbot flows alongside human handoff for complex inquiries. Operational coverage included club ticketing, support desks, and social engagement teams at Ceara Sporting Club, consolidating fan communications across platforms. The case was posted in October 2021, and Fortics SZ.chat was positioned as the primary conversational interface for fans and customers. Governance and workflow changes centered on centralized message routing, standardized response templates, and escalation paths from chatbot to support agents, supporting more consistent handling of ticketing and support cases. Ceara Sporting Club reported improved response and engagement on social channels following the Fortics SZ.chat implementation, reflecting stronger conversational coverage for fan and customer interactions.
IT Decision Makers and Key Stakeholders at Ceara Sporting Club
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Ceara Sporting Club Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Ceara Sporting Club Technographics

Ceara Sporting Club is a Leisure and Hospitality organization based in Brazil, with around 75 employees and annual revenues of $19.0 million.

Ceara Sporting Club operates a diverse technology stack with applications such as Fortics SZ.chat, covering areas like Chatbots and Conversational AI.

Ceara Sporting Club has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Fortics.

Ceara Sporting Club recently adopted applications including Fortics SZ.chat in 2021, highlighting its ongoing modernization strategy.

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