Fortaleza, 60425812,
Brazil
Ceara Sporting Club Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Ceara Sporting Club and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 75 Ceara Sporting Club employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ceara Sporting Club has purchased the following applications: Fortics SZ.chat for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ceara Sporting Club is running and its propensity to invest more and deepen its relationship with Fortics or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ceara Sporting Club revenues, which have grown to $19.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ceara Sporting Club intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fortics | Legacy | Fortics SZ.chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Ceara Sporting Club implemented Fortics SZ.chat to centralize online fan and customer interactions, using Chatbots and Conversational AI to support ticketing and customer support workflows. The deployment targeted social channels and direct messaging channels to improve fan engagement and response handling for the football club in Fortaleza, Ceará, Brazil.
The implementation used the Fortics SZ.chat omnichannel and chatbot modules, with explicit configuration for social media and WhatsApp integrations referenced in the published case. Architecturally the solution centralized inbound messages into a unified routing layer and conversational engine, enabling automated chatbot flows alongside human handoff for complex inquiries.
Operational coverage included club ticketing, support desks, and social engagement teams at Ceara Sporting Club, consolidating fan communications across platforms. The case was posted in October 2021, and Fortics SZ.chat was positioned as the primary conversational interface for fans and customers.
Governance and workflow changes centered on centralized message routing, standardized response templates, and escalation paths from chatbot to support agents, supporting more consistent handling of ticketing and support cases. Ceara Sporting Club reported improved response and engagement on social channels following the Fortics SZ.chat implementation, reflecting stronger conversational coverage for fan and customer interactions.
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