Cellhire
Park House, Clifton Park,
York, YO30 5PB,
United Kingdom
York, YO30 5PB,
United Kingdom
44 19 0461 0610
Communications
Cellhire Technographics
Cellhire Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Cellhire and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 120 Cellhire employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Cellhire has purchased the following applications: Infor SunSystems for ERP Financial in 2015, Zoho SalesIQ for Chatbots and Conversational AI in 2021, Kayako AI ServiceDesk for Customer Support in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Cellhire is running and its propensity to invest more and deepen its relationship with Infor , Zoho Corp. , Kayako or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Cellhire revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Cellhire intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Cellhire Tech Stack and Enterprise Applications
Cellhire ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP | n/a | 2015 | 2016 |
In 2015, Cellhire implemented Infor SunSystems to manage core accounting and financial control functions. The implementation targeted ERP Financial capabilities, with Infor SunSystems configured to handle high volume purchase invoice inputting and coding, accounts payable workflows, and ledger posting aligned to the finance calendar. Cellhire is a United Kingdom communications company with approximately 120 employees, and the system was used to enforce month-end closure timetables and accounting period controls.
Operational ownership sat with the UK finance and accounting team who executed invoice coding, validation, and journal posting into the nominal ledger within Infor SunSystems. Process design emphasized structured invoice coding, control accounts reconciliation, and close-ready journal preparation to support the month-end closure timetable. Typical ERP Financial terminology applied includes purchase invoices, accounts payable, general ledger, journal entries, and period close.
|
Cellhire AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoho Corp. | Legacy | Zoho SalesIQ | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021 Cellhire deployed Zoho SalesIQ as a Chatbots and Conversational AI solution on its public website to support real-time customer engagement and lead capture. The deployment uses the Zoho SalesIQ application to provide live chat and automated conversational workflows directly from the website, positioning the tool as the primary web channel for initial customer contact.
Implementation was focused on the embedded web chat widget and visitor tracking capabilities, with configuration of automated chatbot flows, proactive messaging triggers, session-based visitor context, and lead capture forms. Typical Chatbots and Conversational AI functional elements were applied, including canned responses, visitor segmentation and routing logic to surface qualified conversations to human agents.
Architecturally the solution is delivered as a site-embedded chat layer that connects to the vendor cloud for session management, analytics and conversation persistence, and it is managed through Cellhire’s digital channels and customer support consoles. Operational ownership and governance were aligned to the digital marketing, customer support and sales teams within the United Kingdom, with change control focused on conversation script updates and chat routing rules to maintain consistent service workflows.
|
Cellhire CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Kayako | Legacy | Kayako AI ServiceDesk | Customer Support | CRM | n/a | 2015 | 2015 |
In 2015, Cellhire deployed Kayako AI ServiceDesk as its Customer Support application, embedding Kayako ServiceDesk on its public website to capture and route customer inquiries. The implementation established a web-embedded service desk architecture that centralized inbound web tickets into a single Kayako AI ServiceDesk instance for Cellhire's UK support team.
Configuration prioritized core Customer Support modules typical of the category, including ticketing, live chat, a knowledge base, automated response templates, and AI-assisted triage to classify and prioritize requests. Service level workflows, custom queues, and agent dashboards were configured to align with Cellhire's existing support processes and to provide structured case handling and routing within Kayako AI ServiceDesk.
Operational scope focused on the customer service function, with agents working through the Kayako AI ServiceDesk platform to manage website-originated cases and maintain a published knowledge base for self-service. Governance emphasized ticket assignment rules, escalation paths, and knowledge publishing workflows to standardize first response and resolution routing across Cellhire's support operations.
|
|
|
|
|
Customer Support | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Analytics, Lead Generation | CRM |
|
2015 | 2015 |
|
|
|
|
|
Marketing Automation | CRM |
|
2012 | 2012 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
Cellhire PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2018 | 2018 |
|
Cellhire IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
Cellhire CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at Cellhire
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Finance & Operations Director | Director | Finance | |
|
|
|
CEO | CXO | Finance | |
|
|
|
Director of Finance | Director | Finance | |
|
|
|
IT Director | Director | IT | |
|
Apps Being Evaluated by Cellhire Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Cellhire IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Cellhire digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Cellhire Technographics
Cellhire is a Communications organization based in United Kingdom,
with around 120 employees and annual revenues of $5.0 million.
Cellhire operates a diverse technology stack with applications such as
Infor SunSystems, Zoho SalesIQ and Kayako AI ServiceDesk,
covering areas like ERP Financial, Chatbots and Conversational AI and Customer Support.
Cellhire has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, Zoho Corp. and Kayako.
Cellhire recently adopted applications including
Zoho SalesIQ in 2021, FreshDesk Customer Support in 2021 and Mixpanel in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Cellhire’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Cellhire’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Cellhire technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.