Curitiba, 80060-170,
Brazil
Cenetel Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Cenetel and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 90 Cenetel employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Cenetel has purchased the following applications: Visys Discador for PBX, VoiP and Phone Systems in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Cenetel is running and its propensity to invest more and deepen its relationship with Visys Sistemas or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Cenetel revenues, which have grown to $32.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Cenetel intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Visys Sistemas | Legacy | Visys Discador | PBX, VoiP and Phone Systems | Collaboration | n/a | 2018 | 2018 |
In 2018, Cenetel deployed Visys Discador to support contact center and telemarketing operations in Brazil. The Visys Discador implementation is listed alongside VISYS Phone and URA modules on Cenetel's product pages and aligns with the PBX, VoiP and Phone Systems category. Deployment focus was outbound campaign orchestration and recorded call handling for distribution channel telemarketing use.
Configuration centered on the Discador predictive dialer module together with VISYS Phone softphone and URA modules, enabling automated dialing, agent softphone handling, interactive voice response flows and session control for telephone interactions. Functional capabilities implemented include campaign scheduling, automated outbound dialing logic, agent call handling through a softphone interface and call recording instrumentation. Dialer parameters and agent routing were configured to manage telemarketing campaign sequencing and agent availability consistent with PBX, VoiP and Phone Systems operational patterns.
Operational coverage was scoped to Cenetel's Brazil contact center and telemarketing teams, supporting agent desktops and campaign operations rather than broad enterprise telephony. Governance emphasis was on outbound campaign workflow configuration, agent authentication and call recording compliance controls implemented via the vendor modules. This implementation narrative is grounded in Cenetel's product listing which advertises Phone, URA and Discador modules for call center, telemarketing and recording use.
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