Farmington Hills, 48335, MI,
United States
Central Data Technographics
Central Data Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Central Data and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 70 Central Data employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Central Data has purchased the following applications: Drift AI Chatbot for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2015, Atlassian Jira Service Desk for IT Service Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Central Data is running and its propensity to invest more and deepen its relationship with Drift , Microsoft , Atlassian or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Central Data revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Central Data intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Central Data Tech Stack and Enterprise Applications
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020 Central Data deployed Drift AI Chatbot on its corporate website. The implementation uses Drift AI Chatbot in the Chatbots and Conversational AI category to provide real time customer engagement, conversational lead capture, and initial qualification to support marketing and sales functions.
The rollout focused on conversational workflows and standard chatbot modules, including automated responses, lead qualification prompts, routing to live agents, and message personalization to match visitor intent. Operational coverage is the public website, with governance split between marketing for conversational content and playbook updates, and sales for qualification logic and handoff rules, executed through a staged rollout across core web pages to refine engagement flows.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015 Central Data implemented Microsoft 365 to provide Collaboration capabilities across its Professional Services operations. Microsoft 365 was provisioned as the central cloud collaboration platform for the company, replacing ad hoc email and file sharing approaches.
The deployment uses standard Microsoft 365 components, with Exchange Online handling corporate email, SharePoint Online for document management and team sites, OneDrive for user file sync and Microsoft Teams for real time collaboration and meetings. The implementation is a cloud hosted Microsoft 365 tenant with tenant level configuration for mail routing, domain verification and user account provisioning.
Central Data routes website contact traffic to Office 365 Mail, indicating Exchange Online is configured to receive inbound site messages and that mailto links on the website point to the Office 365 Mail service. Identity and access management is aligned with Microsoft 365 identity services to provide single sign on and centralized user lifecycle management, supporting client communications, project delivery and internal knowledge management under the Collaboration category.
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2019 | 2019 |
In 2019 Central Data deployed Atlassian Jira Service Desk on Atlassian Cloud to establish an IT Service Management capability for the 70-employee professional services firm. The cloud-hosted service desk was surfaced via the company website and centralized ticket intake through a customer-facing portal and internal queues, bringing standard incident and service request workflows into a single managed environment.
The Atlassian Jira Service Desk implementation was configured with request types, queues, custom workflows, SLA tracking and role-based permissions to align IT and operations functions. Reporting, automation rules and portal-based self-service and knowledge management features were instrumented to support ongoing ticket triage and service desk operations, while governance emphasized workflow standardization and access control across the organization.
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2020 | 2020 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
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Content Delivery Network | IaaS |
|
2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Central Data
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Central Data Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||