Central Europe Bpo Poland Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Central Europe Bpo Poland and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Central Europe Bpo Poland employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Central Europe Bpo Poland has purchased the following applications: Avaya Operational Analyst for Analytics and BI in 2005 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Central Europe Bpo Poland is running and its propensity to invest more and deepen its relationship with Avaya or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Central Europe Bpo Poland revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Central Europe Bpo Poland intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Avaya | Legacy | Avaya Operational Analyst | Analytics and BI | Analytics and BI | Avaya | 2005 | 2005 |
In 2005 Central Europe Bpo Poland engaged Avaya-Tenovis to deploy a full IP contact-center solution in Wrocław that included Avaya Communication Manager, Call Management System and Avaya Operational Analyst. Avaya Operational Analyst, classified in Analytics and BI, was implemented to provide both real-time and historical reporting across multiple sites supporting outsourced contact-center operations.
The deployment architecture centered on Avaya Communication Manager for session control and the Call Management System for call detail capture, with Avaya Operational Analyst delivering operational reporting, trending and monitoring capabilities. Functional configuration focused on real-time monitoring, historical performance reports and standardized reporting formats to support multi-client operations and consistent operational metrics.
The implementation supported contact-center and CRM outsourcing operations for client accounts in Poland, Germany, the UK and the US, with Wrocław serving as the primary deployment site. Avaya-Tenovis led the rollout and established standardized operational monitoring and reporting governance, which delivered improved routing, standardized reporting and ongoing operational monitoring for the customer.
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