London, E1 8DZ,
United Kingdom
Centrepoint Technographics
Centrepoint Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Centrepoint and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 430 Centrepoint employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Centrepoint has purchased the following applications: Infor SunSystems for ERP Financial in 2017, Umbraco CMS for Web Content Management in 2011, 8x8 Virtual Office for Call Center in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Centrepoint is running and its propensity to invest more and deepen its relationship with Infor , Stripe , Umbraco or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Centrepoint revenues, which have grown to $40.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Centrepoint intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Centrepoint Tech Stack and Enterprise Applications
Centrepoint ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP | n/a | 2017 | 2017 |
In 2017 Centrepoint implemented Infor SunSystems as its ERP Financial solution. The organisation uses the Sun Finance System to centralize core accounting functions for its UK operations.
Infor SunSystems was configured to provide core financial modules including general ledger, accounts payable, accounts receivable, cash management and fixed asset accounting, alongside standard financial reporting and period close workflows. Configuration emphasized chart of accounts standardization and transaction level auditability to support nonprofit financial controls.
The deployment focused on operational coverage for finance and accounting teams, consolidating invoice processing, receipt posting and month end close processes within Infor SunSystems. Governance centered on structured accounting procedures and role based access to enforce segregation of duties and improve transactional consistency across Centrepoint.
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Payment Processing | ERP |
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2019 | 2019 |
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Centrepoint Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Umbraco | Legacy | Umbraco CMS | Web Content Management | Content Management | n/a | 2011 | 2011 |
In 2011 Centrepoint implemented Umbraco CMS on its public website to provide a centralized Web Content Management platform for the charity. The Umbraco CMS deployment serves as the primary content repository and rendering engine for the site, enabling template-driven pages, structured content items, and a media library to support campaign and informational pages.
The implementation emphasizes editorial workflows and role-based publishing controls consistent with Web Content Management best practices, with configuration focused on content authoring, template management, URL and metadata handling, and scheduled publishing. Operational ownership sits with digital and communications teams, who use Umbraco CMS to manage site content, campaign landing pages, and media assets while maintaining governance through defined editorial roles and publishing approval processes.
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Centrepoint CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| 8x8, Inc. | Legacy | 8x8 Virtual Office | Call Center | CRM | n/a | 2018 | 2018 |
In 2018, Centrepoint implemented 8x8 Virtual Office to provide Call Center capabilities for client-facing support on its website. 8x8 Virtual Office is deployed as a cloud-hosted, web-embedded contact interface on centrepoint.org.uk, routing incoming web contacts and voice sessions into the organisation's live support workflows.
The deployment leverages standard Call Center functional modules including browser-based agent consoles, inbound voice routing, web chat, queue management, and presence-based availability. Configuration work emphasized routing rules, user provisioning, and queue profiles to mirror Centrepoint's client intake and support processes, while the 8x8 Virtual Office application delivers unified communications features accessible directly from the website.
Operational governance is centered on centralized contact routing and role-based agent configuration, with administrators using the 8x8 Virtual Office administration interfaces to manage queues and user access. The implementation is focused on web-embedded contact handling, connecting digital visitors on centrepoint.org.uk to live agent workflows driven by the Call Center application.
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Call Center | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Centrepoint IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Centrepoint CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Centrepoint
Apps Being Evaluated by Centrepoint Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||