Naperville, 60563-3066, IL,
United States
Centrex Software Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Centrex Software and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Centrex Software employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Centrex Software has purchased the following applications: Google Workspace (Formerly Google G-Suite) for Collaboration in 2015, WooCommerce for eCommerce in 2022, Augutech Omnichannel for Call Center in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Centrex Software is running and its propensity to invest more and deepen its relationship with Google , Salesforce , Automattic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Centrex Software revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Centrex Software intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2015 | 2015 |
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Collaboration | Collaboration |
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2022 | 2022 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | WooCommerce | eCommerce | eCommerce | n/a | 2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Augutech | Legacy | Augutech Omnichannel | Call Center | CRM | n/a | 2024 | 2024 |
In 2024 Centrex Software implemented Augutech Omnichannel as a Call Center application to extend outbound calling and compliance capabilities. Augutech documents an exclusive integration with Centrex CRM that combines Augutech power dialer capabilities, DID management and scam likely mitigation with Centrex Software's finance/MCA CRM offering for US customers, and the integration timing is estimated from public mentions in 2024.
The deployment centers on Augutech Omnichannel modules for power dialing and predictive dialing, DID and carrier feature management, and call recording with redaction controls. Configuration work inferred from product documentation and client forum references focused on dialing campaign orchestration, carrier provisioning for DID ranges, and redaction rules for recorded media to support compliance and disclosure needs.
Architecturally the implementation is consistent with a cloud hosted omnichannel service integrated at the application level into Centrex CRM, using API level linkages to synchronize lead lists, dialing controls and DID assignments. Operational coverage is targeted to US customers and is intended to align outbound connect workflows with Centrex Software's finance and merchant cash advance sales processes, keeping call metadata and recordings associated with CRM records.
Governance adjustments included formalizing outbound calling workflows, recording retention and redaction policies, and campaign approval processes to coordinate the Augutech Omnichannel dialer with Centrex CRM sales and finance teams. The integration is intended to boost connect rates and lead to fund conversion rates as stated in vendor documentation, and it embeds scam likely mitigation and carrier level controls to reduce nuisance calls as part of compliance risk management.
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Call Center | CRM |
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2023 | 2023 |
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Customer Support | CRM |
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2016 | 2016 |
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Tag Management | CRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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