Centric Consulting
1215 Lyons Rd Bldg F,
Dayton, 45458-1828, OH,
United States
Dayton, 45458-1828, OH,
United States
1 614-519-0798
Professional Services
Centric Consulting Technographics
Centric Consulting Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Centric Consulting and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1400 Centric Consulting employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Centric Consulting has purchased the following applications: ADP Payroll for Payroll in 2012, Drift AI Chatbot for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Centric Consulting is running and its propensity to invest more and deepen its relationship with ADP , Oracle , Drift or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Centric Consulting revenues, which have grown to $150.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Centric Consulting intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Centric Consulting Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ADP | Legacy | ADP Payroll | Payroll | HCM | n/a | 2012 | 2018 |
In 2012 Centric Consulting implemented ADP Payroll as its Payroll solution to centralize employee payroll and contractors payroll. The implementation supported routine onboarding work including sending welcome emails, collecting new-hire forms, and adding all new hires and contractors into payroll processing. Operational coverage included a weekly Rhode Island payroll run and a separate monthly Partners payroll, reflecting mixed pay frequencies across the firm.
Configuration and operational modules focused on onboarding automation, contractor payroll workflows, and invoice audit touchpoints. ADP Payroll was used alongside Dovico for contractor invoice auditing, with Dovico serving as the time and expenses program whose data was reconciled and balanced to contractors payroll. The setup emphasized repeated reconciliation between time and expense records and payroll outputs to maintain contractor pay accuracy.
Governance and controls included monthly and quarterly audits provided companywide to auditors, and ongoing assistance to auditors for monthly, quarterly, and annual reconciliation cycles. Payroll operations included hands-on management of the weekly Rhode Island payroll and the monthly Partners payroll, and regular collaboration with ADP to resolve software issues and deepen internal understanding of ADP Payroll configuration and processing.
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Recruiting, Applicant Tracking System | HCM |
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2017 | 2017 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Centric Consulting deployed Drift AI Chatbot on its corporate website. The Drift AI Chatbot is implemented as a customer-facing conversational interface within the Chatbots and Conversational AI category to support inbound lead engagement and visitor self-service.
Implementation centers on the Drift AI Chatbot conversational engine, configured for contextual responses, contact capture, and qualification workflows consistent with Chatbots and Conversational AI capabilities. The deployment uses scripted funnels and AI intent detection to guide site visitors through service discovery and meeting scheduling workflows. Configuration emphasizes content tuning and response templates to align automated dialogues with Centric Consulting's professional services messaging.
Operational scope is the public website where the chatbot handles external prospect and client interactions, routing qualified conversations into marketing and sales workflows. Governance focuses on conversational content ownership, escalation rules to human agents, and iterative tuning of dialogue flows to reflect marketing and sales priorities. The implementation functions as an embedded customer engagement layer, linking Drift AI Chatbot capabilities to Centric Consulting's online engagement and lead qualification processes.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Centric Consulting implemented Microsoft 365 as its primary Collaboration platform. The deployment established a cloud SaaS tenant serving corporate productivity for the organization and its 1,400 employees in the United States, consolidating messaging, meetings, and document collaboration to support consulting delivery, sales, and corporate functions.
The Microsoft 365 configuration emphasizes core Collaboration capabilities including Exchange Online for email, Microsoft Teams for real‑time communication and meetings, SharePoint Online and OneDrive for Business for document management, and the Office desktop and web apps for authoring and review workflows. Tenant-level identity and access control were aligned with Microsoft 365 identity services to enable single sign on and role-based access across mailboxes, team channels, and SharePoint sites, and site topology and channel design were structured to map to client delivery teams and internal operations.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Centric Consulting
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Centric Consulting Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Centric Consulting IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Centric Consulting digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Centric Consulting Technographics
Centric Consulting is a Professional Services organization based in United States,
with around 1400 employees and annual revenues of $150.0 million.
Centric Consulting operates a diverse technology stack with applications such as
ADP Payroll, Drift AI Chatbot and Microsoft 365,
covering areas like Payroll, Chatbots and Conversational AI and Collaboration.
Centric Consulting has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as ADP, Drift and Microsoft.
Centric Consulting recently adopted applications including
DocuSign eSignature in 2021, Salesforce Sales Cloud in 2021 and Drift AI Chatbot in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Centric Consulting’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Centric Consulting’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Centric Consulting technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.