Centro Diagnostico Italiano Italy Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Centro Diagnostico Italiano Italy and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 413 Centro Diagnostico Italiano Italy employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Centro Diagnostico Italiano Italy has purchased the following applications: LiveHealth by LiveHelp for Medical Care Management in 2022, LiveHelp LiveChat for Chatbots and Conversational AI in 2020, Cisco Webex Meetings for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Centro Diagnostico Italiano Italy is running and its propensity to invest more and deepen its relationship with LiveHelp , Cisco Systems , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Centro Diagnostico Italiano Italy revenues, which have grown to $138.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Centro Diagnostico Italiano Italy intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveHelp | Legacy | LiveHealth by LiveHelp | Medical Care Management | ERP Services and Operations | n/a | 2022 | 2022 |
In 2022 Centro Diagnostico Italiano collaborated with LiveHelp and presented LiveHealth by LiveHelp in a Netcomm Academy webinar focused on Medical Care Management. The webinar positioned LiveHealth by LiveHelp as a case for digital caring and documented CDI engagement on patient-facing channels, including patient booking, WhatsApp and Google My Business customer flows, and broader patient experience and customer care activities.
Centro Diagnostico Italiano engaged LiveHealth by LiveHelp for Medical Care Management to support patient engagement workflows, and the webinar content implies use of LiveHealth modules aligned to patient scheduling and appointment booking, omni-channel messaging, and customer care orchestration. These inferred functional capabilities are consistent with Medical Care Management patterns for routing inbound patient requests, managing booking touchpoints, and orchestrating patient communications.
Operational scope as presented in the Netcomm Academy series centers on Italian patient-facing operations and the patient experience function rather than on back office clinical systems. No standalone public implementation case study documents specific integrations, governance models or deployment architecture, therefore detailed rollout, technical architecture and system integration specifics remain undocumented in public sources.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveHelp | Legacy | LiveHelp LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Centro Diagnostico Italiano Italy deployed LiveHelp LiveChat on its public website to support patient and visitor engagement and front-line web interactions. LiveHelp LiveChat is implemented as a web-based Chatbots and Conversational AI solution providing real-time chat, conversational workflows, automated response templates, routing to live agents, and transcript capture to document interactions.
Centro Diagnostico Italiano Italy configured LiveHelp LiveChat to operate across patient services, appointment scheduling, and reception workflows, aligning the Chatbots and Conversational AI application to web customer engagement and front-desk inquiry handling. Operational controls center on agent routing and session handoff, conversation transcript retention for case follow up, and administrative configuration of canned responses and conversational triggers to standardize patient-facing communications on the website.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Management | Content Management |
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2024 | 2024 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2024 | 2024 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2023 | 2023 |
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Tag Management | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2018 | 2018 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Advanced Subsurface Mapping | PLM and Engineering |
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2020 | 2020 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2024 | 2024 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2023 | 2023 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2024 | 2024 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Domain Name System (DNS) | IaaS |
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2015 | 2015 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Security (AppSec) | CyberSecurity |
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2020 | 2020 |
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Identity and Access Management (IAM) | CyberSecurity |
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2024 | 2024 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2011 | 2011 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2019 | 2019 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2020 | 2020 |
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