Maranguape, 61940-000, CE,
Brazil
Cesde Industria E Comercio De Eletrodomesticos Technographics
Cesde Industria E Comercio De Eletrodomesticos Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Cesde Industria E Comercio De Eletrodomesticos and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 863 Cesde Industria E Comercio De Eletrodomesticos employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Cesde Industria E Comercio De Eletrodomesticos has purchased the following applications: NeoAssist Chatbot for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2017, Equifax Konduto Complete for eCommerce Fraud Protection in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Cesde Industria E Comercio De Eletrodomesticos is running and its propensity to invest more and deepen its relationship with NeoAssist , Microsoft , Equifax or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Cesde Industria E Comercio De Eletrodomesticos revenues, which have grown to $270.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Cesde Industria E Comercio De Eletrodomesticos intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Cesde Industria E Comercio De Eletrodomesticos Tech Stack and Enterprise Applications
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NeoAssist | Legacy | NeoAssist Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020 Cesde Industria E Comercio De Eletrodomesticos implemented NeoAssist Chatbot on its corporate website. The NeoAssist Chatbot was deployed as a Chatbots and Conversational AI solution to handle customer-facing inquiries for the Brazil-based distribution business.
The implementation centers on an embedded web chat widget, configured conversational flows, intent classification and automated FAQ handling. NeoAssist Chatbot was configured to manage session state, capture contact or lead information during interactions, and escalate complex conversations to human agents through conversational handoff workflows.
Deployment is focused on the website front-end where the chatbot services e-commerce support and first-level customer service interactions. Integrations are explicit to the website embedding and the implementation covers online sales and after-sales inquiry paths as operational scope.
Governance and operational ownership align with customer service and digital channels teams, who maintain conversation content, escalation rules and monitoring of interaction logs. Rollout was executed as a site-embedded conversational layer with ongoing content updates and conversational flow revisions managed by the internal service teams.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Equifax | Legacy | Equifax Konduto Complete | eCommerce Fraud Protection | eCommerce | n/a | 2021 | 2021 |
In 2021 Cesde Industria E Comercio De Eletrodomesticos deployed Equifax Konduto Complete on their website to deliver eCommerce Fraud Protection for online order screening and real time risk decisions. The implementation targets the company retail site mallory.com.br and embeds fraud scoring into the checkout experience to protect transaction flows for the Brazil based distribution business.
Equifax Konduto Complete was configured to operate as a real time decisioning layer, applying machine learning driven transaction scoring, device and behavioral fingerprinting, and a rules engine to flag suspicious orders. The deployment included a centralized fraud review queue and automated acceptance, challenge, and decline decision paths consistent with typical eCommerce Fraud Protection workflows.
Operational coverage centers on the web checkout and the merchant fraud operations workflow, with scores and decisions surfaced to payments and customer service teams for manual review when required. Role based access and policy controls were established to allow fraud analysts to tune rule sets and review historical case data within Equifax Konduto Complete.
Governance focused on embedding the solution into existing order processing and fraud review practices, standardizing review procedures and decision thresholds across the online retail channel. The narrative describes a site level implementation of Equifax Konduto Complete providing eCommerce Fraud Protection and operationalizing real time order risk management for Cesde Industria E Comercio De Eletrodomesticos.
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eCommerce | eCommerce |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Analytics | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Cesde Industria E Comercio De Eletrodomesticos
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Apps Being Evaluated by Cesde Industria E Comercio De Eletrodomesticos Executives
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