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Cetelem, a BNP Paribas Personal Finance Spain Company
Location
P. de los Melancólicos, 14, A,
Madrid, 28005,
Spain
Website
https://www.cetelem.es/
Phone
34 9 1790 9790
Artw industry
Banking and Financial Services
Employee
Revenue

Cetelem, a BNP Paribas Personal Finance Spain Company Technographics

Cetelem, a BNP Paribas Personal Finance Spain Company Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Cetelem, a BNP Paribas Personal Finance Spain Company and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 700 Cetelem, a BNP Paribas Personal Finance Spain Company employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Cetelem, a BNP Paribas Personal Finance Spain Company has purchased the following applications: Nuance Virtual Assistant for Chatbots and Conversational AI in 2020, Liferay Digital Experience Platform (DXP) for Web Content Management in 2017, Hotjar for Customer Experience in 2019 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Cetelem, a BNP Paribas Personal Finance Spain Company is running and its propensity to invest more and deepen its relationship with Nuance Communications , Liferay , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Cetelem, a BNP Paribas Personal Finance Spain Company revenues, which have grown to $180.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Cetelem, a BNP Paribas Personal Finance Spain Company intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Cetelem, a BNP Paribas Personal Finance Spain Company Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Nuance Communications Legacy Nuance Virtual Assistant Chatbots and Conversational AI AI-Powered Application n/a 2020 2020
In 2020, Cetelem, the Spanish division of BNP Paribas Personal Finance, deployed the Nuance Virtual Assistant as part of an initiative to optimize customer service. The Nuance Virtual Assistant, classified in the Chatbots and Conversational AI category, was introduced to establish an omni-channel customer engagement capability that balances human and virtual care while targeting improved efficiency and customer experience. The implementation centered on conversational agent functionality and automated customer interactions, with configuration of dialog flows, intent recognition, and session management to handle routine service queries. Nuance Virtual Assistant was used to orchestrate virtual-first interactions and to enable structured escalation or handoff to human agents when cases required assisted service, reflecting a redefinition of first-line customer care workflows. Operationally the deployment targeted customer service within BNP Paribas Personal Finance Spain, providing an omni-channel layer for customer engagement across digital touch points and contact center interactions. Governance and process restructuring focused on balancing virtual and human resources and on embedding conversational automation into existing customer care procedures. The case study reports Results 96.
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Liferay Legacy Liferay Digital Experience Platform (DXP) Web Content Management Content Management n/a 2017 2017
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Contentsquare Legacy Hotjar Customer Experience CRM n/a 2019 2019
Customer Experience CRM 2021 2021
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2016 2016
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2019 2019
IT Decision Makers and Key Stakeholders at Cetelem, a BNP Paribas Personal Finance Spain Company
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Cetelem, a BNP Paribas Personal Finance Spain Company Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Cetelem, a BNP Paribas Personal Finance Spain Company Technographics

Cetelem, a BNP Paribas Personal Finance Spain Company is a Banking and Financial Services organization based in Spain, with around 700 employees and annual revenues of $180.0 million.

Cetelem, a BNP Paribas Personal Finance Spain Company operates a diverse technology stack with applications such as Nuance Virtual Assistant, Liferay Digital Experience Platform (DXP) and Hotjar, covering areas like Chatbots and Conversational AI, Web Content Management and Customer Experience.

Cetelem, a BNP Paribas Personal Finance Spain Company has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Nuance Communications, Liferay and Contentsquare.

Cetelem, a BNP Paribas Personal Finance Spain Company recently adopted applications including Adobe Experience Cloud in 2021, Nuance Virtual Assistant in 2020 and Hotjar in 2019, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Cetelem, a BNP Paribas Personal Finance Spain Company’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Cetelem, a BNP Paribas Personal Finance Spain Company’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Cetelem, a BNP Paribas Personal Finance Spain Company technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.