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CFNA
Location
6275 Eastland Rd,
Brook Park, 44142, OH,
United States
Website
https://www.cfna.com/
Phone
1 800-321-3950
Artw industry
Banking and Financial Services
Employee
Revenue

CFNA Technographics

CFNA Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by CFNA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 CFNA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that CFNA has purchased the following applications: Fiserv First Data Credit Card Processing and Payment Solution for Payment Processing in 2023, LiveVox WEM for Workforce Management in 2022, Adobe Connect for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems CFNA is running and its propensity to invest more and deepen its relationship with Fiserv , LiveVox , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing CFNA revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for CFNA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

CFNA Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Fiserv Legacy Fiserv First Data Credit Card Processing and Payment Solution Payment Processing ERP Financial Management n/a 2023 2023
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
LiveVox Legacy LiveVox WEM Workforce Management HCM n/a 2022 2023
In 2022, CFNA implemented LiveVox WEM as part of a 12 month, 16 application customer experience transformation to modernize its contact center and customer service operations in the United States. The deployment was scoped to CFNA, the consumer credit division of Bridgestone Americas, and targeted scheduling, staffing, and agent engagement workflows for its US contact center operations. The implementation used LiveVox WEM within LiveVox's unified CCaaS 2.0 platform, leveraging the vendor announced integration of CRM and AI capabilities alongside workforce engagement features. Configuration work centered on Workforce Management capabilities, including demand forecasting, schedule generation, intraday adherence monitoring, and performance reporting to align agent capacity with anticipated contact volumes. Integrations were executed against the LiveVox CCaaS stack, using the platform's integrated CRM and AI layers to inform routing logic, skills aligned scheduling, and real time adherence alerts. Operational coverage included contact center agents, workforce planners, supervisors, and customer service operations across CFNA's US sites, with administrative controls exposed for schedule and policy management. Governance and rollout were organized within the 12 month program that encompassed 16 CX applications, indicating a phased deployment and centralized WEM governance to standardize scheduling rules and intraday processes across the contact center. The narrative emphasizes architectural consolidation around LiveVox WEM and the platform's CRM and AI components to unite workforce planning with agent engagement capabilities.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Adobe Systems Legacy Adobe Connect Audio Video and Web Conferencing Collaboration n/a 2017 2017
Collaboration Collaboration 2015 2015
Collaboration Collaboration 2022 2022
PBX, VoiP and Phone Systems Collaboration 2022 2023
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Web Content Management Content Management 2018 2018
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Customer Engagement, Customer Experience CRM 2022 2023
Marketing Automation CRM 2013 2013
Marketing Automation CRM 2024 2024
Sales Automation, CRM, Sales Engagement CRM 2024 2024
Tag Management CRM 2016 2016
Tag Management CRM 2017 2017
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
IT Service Management ITSM 2023 2023
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2020 2020
Application Hosting and Computing Services IaaS 2024 2024
Content Delivery Network IaaS 2024 2024
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Identity and Access Management (IAM) CyberSecurity 2023 2023
IT Decision Makers and Key Stakeholders at CFNA
First Name Last Name Title Function Department Email Phone
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Show All Contacts
Apps Being Evaluated by CFNA Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD CFNA Technographics

CFNA is a Banking and Financial Services organization based in United States, with around 300 employees and annual revenues of $50.0 million.

CFNA operates a diverse technology stack with applications such as Fiserv First Data Credit Card Processing and Payment Solution, LiveVox WEM and Adobe Connect, covering areas like Payment Processing, Workforce Management and Audio Video and Web Conferencing.

CFNA has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Fiserv, LiveVox and Adobe Systems.

CFNA recently adopted applications including Marigold Emma Email in 2024, Salesforce Sales Cloud in 2024 and Amazon EC2 in 2024, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of CFNA’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates CFNA’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete CFNA technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.