Change Connect
600-15 Allstate Parkway,
Markham, L3R 5B4, ON,
Canada
Markham, L3R 5B4, ON,
Canada
1 833-501-1008
Professional Services
Change Connect Technographics
Change Connect Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Change Connect and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30 Change Connect employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Change Connect has purchased the following applications: Wave Invoicing for AP Automation in 2020, Hubspot Live Chat for Chatbots and Conversational AI in 2020, Google Workspace (Formerly Google G-Suite) for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Change Connect is running and its propensity to invest more and deepen its relationship with Wave Financial , HubSpot , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Change Connect revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Change Connect intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Change Connect Tech Stack and Enterprise Applications
Change Connect ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Wave Financial | Legacy | Wave Invoicing | AP Automation | ERP | n/a | 2020 | 2020 |
In 2020 Change Connect implemented Wave Invoicing as an AP Automation tool to manage ad hoc billing and client payment options for its consulting practice. The deployment positioned Wave Invoicing to operate alongside the firm’s regular accounting cycle, allowing the bookkeeper and accountant to manage recurring invoicing while consultants and finance staff issue off-cycle invoices and record deposits when needed.
Wave Invoicing was used for invoice generation and to accept credit card payments through a pay-per-use processing model, enabling Change Connect to offer alternative payment methods without a subscription fee. Operational ownership sits with the company’s finance function, with bookkeeper and accountant responsibilities for cycle reconciliation and consultants initiating ad hoc billing, and the firm reported that the ability to accommodate credit card requests improved customer service and supported long-term client relationships.
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Change Connect AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Change Connect deployed Hubspot Live Chat on its website, using the Hubspot Live Chat application as a Chatbots and Conversational AI entry point for client engagement. Change Connect is a Canadian professional services firm with roughly 30 employees, and the implementation is focused on the corporate website hosted at changeconnect.ca to capture incoming visitor conversations for sales and client service workflows.
Hubspot Live Chat was implemented as an embedded website widget, configured with conversational flows, automated lead capture prompts, and canned response templates to streamline first contact. The deployment leverages the platform conversation inbox for routing chats to named team members, supports escalation from automated bot flows to human agents, and includes transcript capture and canned reply management for consistent client interactions.
Operational integration centers on the native HubSpot platform capabilities, with conversations recorded against contact records and accessible through the centralized conversations inbox for handoff to sales and service users. Configuration work emphasized business hour routing, agent availability routing, and simple session assignment rules so that inbound chats are routed to the appropriate client service or sales contact.
Governance and rollout were scoped to the primary website domain, with configuration controls set for chat availability, visitor qualification criteria, and agent response SLAs to align with existing client intake processes. The implementation supports frontline sales and client service functions and is maintained as part of the firm website tooling and agent operational procedures.
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Change Connect Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, Change Connect adopted Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform for the 30-person professional services firm headquartered in Canada. The implementation was provisioned as a cloud-native Google Workspace configuration to centralize core collaboration services across the organization.
The deployment focused on standard Collaboration capabilities within Google Workspace (Formerly Google G-Suite), including Gmail for business email, Google Calendar for scheduling, Google Drive and Shared drives for document storage, Google Docs, Sheets and Slides for concurrent document editing, and Google Meet for virtual meetings. Administrative controls were implemented through the Google Workspace admin console to manage accounts, domain settings, and basic mobile device management for remote staff.
Operational coverage spanned firm-wide business functions including consulting teams, project delivery, and back-office operations, with group-based access controls and sharing policies established to govern information flow. Governance emphasized centralized user provisioning, identity and access management through the Google Workspace admin console, and configuration of organizational units and groups to align collaboration controls with Change Connects operational structure.
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Change Connect Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2018 | 2018 |
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Web Content Management | Content Management |
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2019 | 2019 |
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Change Connect CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Change Connect ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2017 | 2017 |
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Change Connect IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Change Connect
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Change Connect Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Change Connect IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Change Connect digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Change Connect Technographics
Change Connect is a Professional Services organization based in Canada,
with around 30 employees and annual revenues of $5.0 million.
Change Connect operates a diverse technology stack with applications such as
Wave Invoicing, Hubspot Live Chat and Google Workspace (Formerly Google G-Suite),
covering areas like AP Automation, Chatbots and Conversational AI and Collaboration.
Change Connect has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Wave Financial, HubSpot and Google.
Change Connect recently adopted applications including
Hubspot Marketing Automation in 2021, Google Cloud Platform (GCP) in 2021 and Wix Hosting in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Change Connect’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Change Connect’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Change Connect technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.