Palo Alto, 94303, CA,
United States
Chapple Electric Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Chapple Electric and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Chapple Electric employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Chapple Electric has purchased the following applications: Pendo Adopt for Digital Adoption in 2017, mHelpDesk Field Service for Field Service Management in 2016, Microsoft 365 for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Chapple Electric is running and its propensity to invest more and deepen its relationship with Pendo.io , mHelpDesk , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Chapple Electric revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Chapple Electric intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Pendo.io | Legacy | Pendo Adopt | Digital Adoption | HCM | n/a | 2017 | 2017 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| mHelpDesk | Legacy | mHelpDesk Field Service | Field Service Management | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016, Chapple Electric implemented mHelpDesk Field Service as its Field Service Management solution. The deployment is publicly referenced on the Chapple Electric website, indicating active use of mHelpDesk Field Service within the company operational stack.
The mHelpDesk Field Service implementation centers on standard field service capabilities, including scheduling and dispatch, work order creation and tracking, customer records and job histories, mobile technician access for onsite job updates, and billing and invoicing workflows. Configuration appears aligned to small business scale, with role based access for office staff and field technicians and basic automation of job assignments and status updates.
Operational coverage spans Chapple Electric field crews and the small office administration team, using a cloud delivered application to coordinate onsite work and customer communications. Governance is likely centralized through a small number of administrative users who manage service schedules, job templates, and billing settings, enabling consistent field to office workflows.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Support | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics, Sales Analytics, Customer Support | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2016 | 2016 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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| Date | Company | Status | Vendor | Product | Category | Market |
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