Charlestowne Hotels
28 Bridgeside Blvd.,
Charleston, 29464, SC,
United States
Charleston, 29464, SC,
United States
1 843-972-1400
Leisure and Hospitality
Charlestowne Hotels Technographics
Charlestowne Hotels Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Charlestowne Hotels and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Charlestowne Hotels employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Charlestowne Hotels has purchased the following applications: M3 Accounting Core for ERP Financial in 2017, Adams Keegan Efficenter HR for Core HR in 2017, Tawk.to for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Charlestowne Hotels is running and its propensity to invest more and deepen its relationship with M3 , Intuit , Adams Keegan or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Charlestowne Hotels revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Charlestowne Hotels intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Charlestowne Hotels Tech Stack and Enterprise Applications
Charlestowne Hotels ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| M3 | Legacy | M3 Accounting Core | ERP Financial | ERP | n/a | 2017 | 2018 |
In 2017 Charlestowne Hotels implemented M3 Accounting Core as its ERP Financial platform to centralize corporate accounting workflows for a 500 employee hospitality operator with a 60 plus property portfolio and 40 plus food and beverage outlets. The deployment targeted the Corporate Accounting function based at the Charleston, SC office, establishing M3 Accounting Core as the authoritative source for corporate-level financial statements and month-end close procedures across property accounting teams.
The M3 Accounting Core implementation focused on core ledger and close management capabilities, including account analysis and reconciliation workflows, consolidated corporate financial statement production, cash flow projection and basic treasury management controls. Configuration work emphasized chart of accounts alignment across properties, close task sequencing to support month-end review, and embedded validation rules to support internal controls and regulatory compliance for sales and accommodation tax review.
Operationally the system was governed by the Controller and Assistant Controller in Corporate Accounting, with the corporate accounting team supervising property accounting inputs and serving as liaison to external auditors. Rollout centered on process standardization for account reconciliations, cash management cadence, and backup accountant procedures, with the M3 Accounting Core instance integrated into day-to-day accounting operations to support account analysis, financial reporting, and routine system application management across the portfolio.
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ERP Financial | ERP |
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2018 | 2018 |
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Charlestowne Hotels HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adams Keegan | Legacy | Adams Keegan Efficenter HR | Core HR | HCM | n/a | 2017 | 2017 |
In 2017, Charlestowne Hotels implemented Adams Keegan Efficenter HR, Apps Category . The deployment established Adams Keegan Efficenter HR as the corporate HR and payroll system supporting the Charlestowne Corporate Office in Charleston South Carolina and operational processes at individual hotel properties. Implementation scope emphasized full cycle payroll processing and employee self service through the Employee Portal Efficenter for both corporate and property team members. The timeline and year are explicitly tied to the 2017 rollout and ongoing administrative support functions.
Configuration centered on payroll processing modules, timekeeping and audit workflows, benefits administration, enrollment and 401k management, and employee portal maintenance. Adams Keegan Efficenter HR was used to conduct weekly and biweekly payroll cycles, execute timekeeping audits, manage deductions and rate changes, and generate reports for corporate and property stakeholders. The system supported record retention workflows to meet federal and state regulations and provided tools to answer benefits and policy questions via the Efficenter portal.
Operational integrations and coverage were focused on the Applicant Tracking system talentReef and property timekeeping editors. The implementation included system maintenance and updates for the talentReef applicant tracking workflow and the Employee Portal Efficenter, enabling coordinated recruitment, onboarding, and ongoing employee data management across corporate and hotel locations. Operational responsibility was split between Payroll Management at corporate and Time Editors at properties who complete biweekly tasks and escalate irregularities to corporate payroll teams.
Governance and process controls were formalized through payroll management escalation rules, audit and exception handling procedures for clocking and pay code irregularities, and a documented approach to maintain employee and payroll records. The HR and payroll administrator role supported day to day operations including data analysis of irregularities and recommendations for operational enhancements while ensuring compliance with employment laws. Adams Keegan Efficenter HR served as the central HRIS for these governance and operational workflows.
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Payroll | HCM |
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2017 | 2017 |
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Recruiting, Applicant Tracking System | HCM |
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2021 | 2021 |
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Charlestowne Hotels AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Charlestowne Hotels deployed Tawk.to on its public website to enable real time visitor messaging and front line guest engagement. Tawk.to is a Chatbots and Conversational AI application embedded as a web chat widget, instrumented to capture session context and present an agent interface for live chat interactions.
Configuration centered on web embedded deployment and standard Chatbots and Conversational AI capabilities, including proactive messaging, canned responses, visitor monitoring, conversation tagging, and an analytics dashboard for conversational metrics. Operational coverage targeted guest facing functions such as front desk, reservations, and guest services, with staff using the Tawk.to agent dashboard to manage conversations, perform shift handoffs, and enforce response workflows under defined operational governance.
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Charlestowne Hotels Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2016 | 2016 |
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Charlestowne Hotels CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2021 | 2021 |
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Charlestowne Hotels ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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Charlestowne Hotels IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Charlestowne Hotels
| First Name | Last Name | Title | Function | Department | Phone | |
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CEO | CXO | Finance | |
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Accounting Systems Manager | Manager | IT | |
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VP of Technology | VP | IT | |
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Corporate Director Of HR | Director | HR | |
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Corporate HR Manager | Manager | HR | |
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Payroll Manager | Manager | Finance | |
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Vice President of Operations | VP | Operations | |
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Chief Operating Officer | CXO | Finance | |
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HR and Payroll Administrator | Manager | HR | |
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Apps Being Evaluated by Charlestowne Hotels Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Charlestowne Hotels IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Charlestowne Hotels digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Charlestowne Hotels Technographics
Charlestowne Hotels is a Leisure and Hospitality organization based in United States,
with around 500 employees and annual revenues of $100.0 million.
Charlestowne Hotels operates a diverse technology stack with applications such as
M3 Accounting Core, Adams Keegan Efficenter HR and Tawk.to,
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
Charlestowne Hotels has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as M3, Adams Keegan and Tawk.to.
Charlestowne Hotels recently adopted applications including
Cloudflare CDN in 2022, Mitratech TalentReef Recruit 2.0 in 2021 and Hotjar in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Charlestowne Hotels’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Charlestowne Hotels’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Charlestowne Hotels technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.