Charter Communications
400 Washington Blvd. 13th Floor,
Stamford, 6902, CT,
United States
Stamford, 6902, CT,
United States
1 203-905-7801
Communications
Charter Communications Technographics
Charter Communications Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Charter Communications and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 94500 Charter Communications employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Charter Communications has purchased the following applications: OnBase for AP for AP Automation in 2014, Oracle PeopleSoft Absence Management for Absence and Leave Management in 2015, FreeWheel Strata for Agency Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Charter Communications is running and its propensity to invest more and deepen its relationship with Hyland , SAP , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Charter Communications revenues, which have grown to $55.09 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Charter Communications intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Charter Communications Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hyland | Legacy | OnBase for AP | AP Automation | ERP Financial Management | n/a | 2014 | 2014 |
In 2014, Charter Communications deployed OnBase for AP as a targeted AP Automation initiative to centralize invoice intake and validation across its accounts payable operations. The implementation paired OnBase for AP with Readsoft optical character recognition and Oracle PeopleSoft to create a structured capture to ERP posting flow, with an explicit objective to process high volume invoices in a timely manner and to ensure discounts could be earned while preventing duplicate payments.
OnBase for AP served as the document management and workflow engine, while Readsoft provided OCR capture and pre-population of invoice fields. Functional capabilities implemented included automated data extraction, OCR pre-populated data verification, automated three way matching of invoices to purchase orders for correct quantity and pricing, GL coding confirmation, duplicate invoice detection, and authorized signature verification, with exception routing for records failing validation.
Integrations were implemented between the capture layer and the enterprise ledger, specifically Readsoft OCR feeding structured invoice data into OnBase for AP workflows and Oracle PeopleSoft for GL validation and posting. The operational scope focused on the Accounts Payable and Finance functions handling high invoice volumes, with processes configured to validate OCR accuracy before committing transactions to Oracle PeopleSoft.
Governance and workflow restructuring emphasized staged validation checkpoints, including automated PO matching, signature authorization checks, and GL coding reviews, with exceptions routed to AP analysts for manual resolution. Outcomes explicitly targeted by the deployment included capturing vendor discount opportunities, eliminating duplicate invoices, confirming logical GL coding, and improving the accuracy of OCR pre-populated invoice data through systematic verification and matching.
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AP Automation | ERP Financial Management |
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2017 | 2017 |
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ERP Financial | ERP Financial Management |
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2014 | 2014 |
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ERP Financial | ERP Financial Management |
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2018 | 2018 |
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ERP Financial | ERP Financial Management |
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2018 | 2018 |
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Expense Management | ERP Financial Management |
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2015 | 2015 |
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Subscription and Recurring Billing | ERP Financial Management |
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2017 | 2017 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft Absence Management | Absence and Leave Management | HCM | n/a | 2015 | 2015 |
In 2015, Charter Communications implemented Oracle PeopleSoft Absence Management to centralize leave tracking and case management across its HR organization. The implementation targeted Absence and Leave Management use cases while supporting a geographically dispersed population in Texas including Dallas, El Paso, Austin, Nederland and other areas, covering more than 200 employees and coordinated by a regional HR team of nine peers across the Western United States.
Oracle PeopleSoft Absence Management was configured to manage statutory and non statutory leave workflows, including ADA, FMLA, Workers Compensation and personal leaves, and to maintain linked employee records and return to work case handling. Functional capabilities emphasized absence case intake, eligibility and certification tracking, absence entitlement accounting, and integration with core PeopleSoft HRIS employee records to preserve single source of truth for personnel data.
Operational coverage extended beyond leave administration to intersect with Employee Relations, Compensation, Recruiting, Corrective Actions, Terminations and On Boarding processes, reflecting the HRIS centric role of PeopleSoft in day to day HR operations. Governance was established through designated subject matter experts who provided escalation support for complex and sensitive employee relations investigations, coached less experienced HR staff, and partnered with senior management to resolve policy and process exceptions while maintaining compliance with leave regulations.
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Applicant Tracking System | HCM |
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2013 | 2013 |
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Applicant Tracking System | HCM |
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2016 | 2016 |
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BackGround Screening | HCM |
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2020 | 2020 |
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BackGround Screening | HCM |
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2019 | 2019 |
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Benefits Administration | HCM |
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2015 | 2015 |
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Candidate Relationship Management | HCM |
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2016 | 2016 |
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Compensation Management | HCM |
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2018 | 2018 |
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Contingent Labor Management | HCM |
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2017 | 2017 |
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Core HR | HCM |
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2015 | 2015 |
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HR Service Delivery | HCM |
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2014 | 2014 |
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Learning and Development | HCM |
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2011 | 2011 |
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Onboarding | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2015 | 2015 |
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Performance and Goal Management | HCM |
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2011 | 2011 |
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Time and Attendance | HCM |
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2012 | 2012 |
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Workforce Analytics | HCM |
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2016 | 2016 |
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Workforce Management | HCM |
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2016 | 2016 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FreeWheel, A Comcast Company | Legacy | FreeWheel Strata | Agency Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, Charter Communications implemented FreeWheel Strata, using the Agency Management application to centralize and standardize advertising operations. The deployment is recorded as a customer entry for Charter Communications Bakersfield, indicating site level adoption within the company’s media workflow.
FreeWheel Strata was configured to support core Agency Management capabilities, including campaign trafficking, order management, inventory allocation, ad scheduling, billing orchestration, and consolidated campaign reporting. The implementation included configuration of trafficking rules, insertion order processing, and reporting templates consistent with media operations requirements, with the Full FreeWheel Strata application name used in deployment records.
Operational coverage centered on advertising operations and media sales teams at the Bakersfield site, governed through role based access controls and standardized campaign approval workflows. The rollout emphasized centralized order management and standardized trafficking processes to enforce consistency across ad operations and revenue management functions, establishing the relationship Charter Communications FreeWheel Strata Agency Management supporting advertising operations.
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Field Service Management | ERP Services and Operations |
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2013 | 2013 |
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OSS/BSS | ERP Services and Operations |
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2018 | 2018 |
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OSS/BSS | ERP Services and Operations |
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2018 | 2018 |
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Reservation and Booking Management | ERP Services and Operations |
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2021 | 2021 |
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Reservation and Booking Management | ERP Services and Operations |
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2022 | 2023 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Artificial Intelligence Marketing | AI-Powered Application |
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2022 | 2022 |
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Chatbots and Conversational AI | AI-Powered Application |
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2012 | 2012 |
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Chatbots and Conversational AI | AI-Powered Application |
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2023 | 2023 |
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Chatbots and Conversational AI | AI-Powered Application |
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2023 | 2023 |
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Speech Recognition AI | AI-Powered Application |
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2018 | 2018 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2001 | 2018 |
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Analytics and BI | Analytics and BI |
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2017 | 2017 |
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Analytics and BI | Analytics and BI |
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2016 | 2016 |
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Analytics and BI | Analytics and BI |
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2022 | 2022 |
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Data Warehouse | Analytics and BI |
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2018 | 2018 |
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Data Warehouse | Analytics and BI |
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2019 | 2019 |
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Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Blockchain Platform | Blockchain |
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2019 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2024 | 2024 |
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Collaboration | Collaboration |
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2015 | 2015 |
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PBX, VoiP and Phone Systems | Collaboration |
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2015 | 2015 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Contract Lifecycle Management | Content Management |
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2017 | 2017 |
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Digital Asset Management | Content Management |
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2018 | 2018 |
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Digital Asset Management | Content Management |
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2018 | 2018 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Intelligent Document Processing | Content Management |
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2022 | 2022 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2015 | 2015 |
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Product Information Management | eCommerce |
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2018 | 2018 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Inventory Management | SCM |
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2016 | 2016 |
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Order Management | SCM |
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2017 | 2017 |
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Supply Chain Management | SCM |
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2018 | 2018 |
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CRM
EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2016 | 2016 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Application Performance Management | ITSM |
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2022 | 2022 |
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Application Performance Management | ITSM |
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2022 | 2022 |
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Application Performance Management | ITSM |
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2023 | 2023 |
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Application Performance Management | ITSM |
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2023 | 2023 |
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IT Service Management | ITSM |
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2015 | 2015 |
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IT Service Management | ITSM |
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2020 | 2020 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2016 | 2016 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procure to Pay | Procurement |
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2017 | 2017 |
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Procurement | Procurement |
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2018 | 2018 |
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Procurement | Procurement |
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2017 | 2017 |
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Supplier Relationship Management | Procurement |
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2018 | 2018 |
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Supplier Relationship Management | Procurement |
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2017 | 2017 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Configure Price Quote (CPQ) | SPM |
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2017 | 2017 |
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Incentive Compensation Management | SPM |
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2019 | 2019 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Critical Event Management | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2017 | 2017 |
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Risk Management | TRM |
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2017 | 2017 |
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Treasury Management | TRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2017 | 2017 |
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Apps Development | PaaS |
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2017 | 2017 |
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Apps Development | PaaS |
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2022 | 2022 |
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Extract, Transform, and Load (ETL), Data Replication | PaaS |
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2016 | 2016 |
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Robotic Process Automation | PaaS |
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2019 | 2019 |
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IaaS
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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PEO (Professional Employer Organization) | Professional Services |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Charter Communications
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Charter Communications Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Charter Communications IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Charter Communications digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Charter Communications Technographics
Charter Communications is a Communications organization based in United States,
with around 94500 employees and annual revenues of $55.09 billion.
Charter Communications operates a diverse technology stack with applications such as
OnBase for AP, Oracle PeopleSoft Absence Management and FreeWheel Strata,
covering areas like AP Automation, Absence and Leave Management and Agency Management.
Charter Communications has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Hyland, Oracle and FreeWheel, A Comcast Company.
Charter Communications recently adopted applications including
Microsoft 365 in 2024, Blotout in 2024 and Medallia Kampyle in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Charter Communications’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Charter Communications’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Charter Communications technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.