Irvine, 92618, CA,
United States
Chatmantics Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Chatmantics and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 17 Chatmantics employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Chatmantics has purchased the following applications: IBM Voice Agent with Watson for Speech Recognition AI in 2018, Google Workspace (Formerly Google G-Suite) for Collaboration in 2018, Intercom for Customer Support in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Chatmantics is running and its propensity to invest more and deepen its relationship with IBM , Google , Calendly or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Chatmantics revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Chatmantics intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Voice Agent with Watson | Speech Recognition AI | AI-Powered Application | x | 2018 | 2019 |
In 2018, Chatmantics implemented IBM Voice Agent with Watson as a Speech Recognition AI to automate client contact center interactions. Chatmantics develops virtual assistants to help companies acquire customers and make sales, and it integrated IBM Voice Agent with Watson into its clients' contact centers to automate customer interaction, inquiries, qualification and information-gathering.
The IBM Voice Agent with Watson deployment was configured to manage inbound voice workflows, perform automated qualification and structured information capture, and escalate complex calls to human agents for closure. Functional capabilities implemented include conversational speech recognition, intent detection for qualification, automated information-gathering workflows, and orchestrated agent handoffs to reduce routine call handling.
Operational scope concentrated on client contact centers and impacted customer acquisition, sales and customer service functions by freeing agents to focus on high-value interactions. Governance and process changes centered on redefining agent workflows around automated qualification and handoff, and the integration approach emphasized embedding IBM Voice Agent with Watson into existing contact center voice flows. The implementation supported Chatmantics' objective of driving down customer acquisition costs, cutting acquisition costs dramatically as part of its client value proposition.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2018 | 2018 |
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Online Meeting Scheduling | Collaboration |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intercom | Legacy | Intercom | Customer Support | CRM | n/a | 2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Cloud Storage | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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