AI Buyer Insights:

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Michelin, an e2open customer evaluated Oracle Transportation Management

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Michelin, an e2open customer evaluated Oracle Transportation Management

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Chatmantics Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
IBM Legacy IBM Voice Agent with Watson Speech Recognition AI AI-Powered Application x 2018 2019
In 2018, Chatmantics implemented IBM Voice Agent with Watson as a Speech Recognition AI to automate client contact center interactions. Chatmantics develops virtual assistants to help companies acquire customers and make sales, and it integrated IBM Voice Agent with Watson into its clients' contact centers to automate customer interaction, inquiries, qualification and information-gathering. The IBM Voice Agent with Watson deployment was configured to manage inbound voice workflows, perform automated qualification and structured information capture, and escalate complex calls to human agents for closure. Functional capabilities implemented include conversational speech recognition, intent detection for qualification, automated information-gathering workflows, and orchestrated agent handoffs to reduce routine call handling. Operational scope concentrated on client contact centers and impacted customer acquisition, sales and customer service functions by freeing agents to focus on high-value interactions. Governance and process changes centered on redefining agent workflows around automated qualification and handoff, and the integration approach emphasized embedding IBM Voice Agent with Watson into existing contact center voice flows. The implementation supported Chatmantics' objective of driving down customer acquisition costs, cutting acquisition costs dramatically as part of its client value proposition.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Google Legacy Google Workspace (Formerly Google G-Suite) Collaboration Collaboration n/a 2018 2018
Online Meeting Scheduling Collaboration 2021 2021
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Intercom Legacy Intercom Customer Support CRM n/a 2020 2020
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2019 2019
Cloud Storage IaaS 2019 2019
Content Delivery Network IaaS 2019 2019
IT Decision Makers and Key Stakeholders at Chatmantics
First Name Last Name Title Function Department Email Phone
No data found
Apps Being Evaluated by Chatmantics Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Chatmantics Technographics

Chatmantics is a Professional Services organization based in United States, with around 17 employees and annual revenues of $2.0 million.

Chatmantics operates a diverse technology stack with applications such as IBM Voice Agent with Watson, Google Workspace (Formerly Google G-Suite) and Intercom, covering areas like Speech Recognition AI, Collaboration and Customer Support.

Chatmantics has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as IBM, Google and Intercom.

Chatmantics recently adopted applications including Calendly in 2021, Intercom in 2020 and Amazon EC2 in 2019, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Chatmantics’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Chatmantics’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Chatmantics technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.