Irvine, 92618, CA,
United States
Chatmantics Technographics
Chatmantics Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Chatmantics and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 17 Chatmantics employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Chatmantics has purchased the following applications: IBM Voice Agent with Watson for Speech Recognition AI in 2018, Google Workspace (Formerly Google G-Suite) for Collaboration in 2018, Intercom for Customer Support in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Chatmantics is running and its propensity to invest more and deepen its relationship with IBM , Google , Calendly or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Chatmantics revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Chatmantics intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Chatmantics Tech Stack and Enterprise Applications
Chatmantics AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Voice Agent with Watson | Speech Recognition AI | AI-Powered Application | x | 2018 | 2019 |
In 2018, Chatmantics implemented IBM Voice Agent with Watson as a Speech Recognition AI to automate client contact center interactions. Chatmantics develops virtual assistants to help companies acquire customers and make sales, and it integrated IBM Voice Agent with Watson into its clients' contact centers to automate customer interaction, inquiries, qualification and information-gathering.
The IBM Voice Agent with Watson deployment was configured to manage inbound voice workflows, perform automated qualification and structured information capture, and escalate complex calls to human agents for closure. Functional capabilities implemented include conversational speech recognition, intent detection for qualification, automated information-gathering workflows, and orchestrated agent handoffs to reduce routine call handling.
Operational scope concentrated on client contact centers and impacted customer acquisition, sales and customer service functions by freeing agents to focus on high-value interactions. Governance and process changes centered on redefining agent workflows around automated qualification and handoff, and the integration approach emphasized embedding IBM Voice Agent with Watson into existing contact center voice flows. The implementation supported Chatmantics' objective of driving down customer acquisition costs, cutting acquisition costs dramatically as part of its client value proposition.
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Chatmantics Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Chatmantics deployed Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform. Public signals from the company website show Google Workspace is used to support corporate email and client communications, positioning Google Workspace (Formerly Google G-Suite) at the center of the firm’s collaboration and productivity stack.
The implementation centers on core Google Workspace capabilities including Gmail for domain email, Google Drive for file storage and shared drives, Google Docs and Sheets for document coauthoring, Google Calendar for scheduling, and Google Meet for virtual meetings. Administrative configuration uses the Google Admin console for user account provisioning, group management, basic security settings, and centralized email routing tied to the company domain.
Operationally the deployment covers the full staff of the professional services firm and supports client delivery, internal collaboration, and administrative workflows. Governance is managed through the Google Admin console with group based access controls, centralized account administration, and standard collaboration workflows for document sharing and version control. The overall footprint ties Chatmantics Google Workspace Collaboration to core business functions of communications, document collaboration, and client engagement.
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Online Meeting Scheduling | Collaboration |
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2021 | 2021 |
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Chatmantics CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intercom | Legacy | Intercom | Customer Support | CRM | n/a | 2020 | 2020 |
In 2020, Chatmantics implemented Intercom for Customer Support by embedding Intercom on its public website. The deployment centered on the Intercom Messenger widget to capture inbound client inquiries and present customer context to a compact support workflow suited to a 17 person professional services firm.
Functionally the configuration used Intercom capabilities such as live chat routing, conversation threading, customer profiles, and a shared team inbox to consolidate messages and enable assignment and tagging workflows. Integrations are limited to the website embed according to source data, and operational ownership is with client facing staff who manage routing, responses, and support workflows through Intercom.
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Chatmantics IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Cloud Storage | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Chatmantics
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Founder | CXO | Finance | |
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Chatbot & AI Product Manager | Manager | IT | |
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Apps Being Evaluated by Chatmantics Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||