10th Of Ramadan City, n/a,
Egypt
Chema Foam Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Chema Foam and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 290 Chema Foam employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Chema Foam has purchased the following applications: Genesis Contact Center Manager for Call Center in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Chema Foam is running and its propensity to invest more and deepen its relationship with Genesis Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Chema Foam revenues, which have grown to $81.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Chema Foam intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Genesis Systems | Legacy | Genesis Contact Center Manager | Call Center | CRM | n/a | 2019 | 2019 |
In 2019, Chema Foam implemented Genesis Contact Center Manager to support call center and telesales CRM activities across its Egypt operations. The implementation is recorded on the public profile of an IT leader at Chema Foam, indicating an internally led deployment by the company IT organization focused on operationalizing telesales contact management within the Call Center function.
Genesis Contact Center Manager was configured to deliver agent desktop capabilities, automatic call distribution, outbound campaign dialing and call logging to support CRM workflows typical of Call Center platforms. Operational scope covered the telesales and customer service teams, with configuration centered on call routing, contact records and campaign orchestration, and with integration points for CRM lead tracking implied by the project description.
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