Chicago, 60657, IL,
United States
Chicago Music Exchange Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Chicago Music Exchange and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 80 Chicago Music Exchange employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Chicago Music Exchange has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2017, Sift Science Digital Trust Platform for ML and Data Science Platforms in 2020, Tidio Live Chat for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Chicago Music Exchange is running and its propensity to invest more and deepen its relationship with Oracle , Apple , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Chicago Music Exchange revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Chicago Music Exchange intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | RF-SMART | 2017 | 2018 |
In 2017, Chicago Music Exchange implemented Oracle NetSuite ERP as its ERP Financial platform to support a large Midwest e-commerce storefront and back-office operations. The engagement addressed explicit goals to reduce employee on-boarding times, automate warehouse processes, and improve online shipping by combining Oracle NetSuite ERP with RF-SMART and PaceJet.
The Oracle NetSuite ERP deployment concentrated on core financials, order management, and inventory management capabilities, with configuration focused on integrated order-to-cash and procure-to-pay workflows. Oracle NetSuite ERP was used to centralize transactional finance, maintain inventory visibility across the storefront and e-commerce channels, and standardize order processing procedures.
RF-SMART served as the implementation partner and warehouse automation layer, integrating handheld scanning and real-time inventory transactions to enforce warehouse execution workflows and reduce manual counts. PaceJet was integrated to orchestrate carrier connectivity and shipping execution for online orders, creating a consistent fulfillment path from NetSuite order records to carrier manifesting.
Operational coverage spanned finance, warehouse operations, e-commerce, and fulfillment teams at Chicago Music Exchange, with cloud-native Oracle NetSuite ERP providing the system of record. Implementation governance emphasized cross-functional process alignment and staff training to shorten onboarding cycles, and RF-SMART supported warehouse workflow rollout under the SI/VAR engagement.
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sift Science | Legacy | Sift Science Digital Trust Platform | ML and Data Science Platforms | AI Development | n/a | 2020 | 2020 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tidio | Legacy | Tidio Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2014 | 2014 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2021 | 2021 |
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Personalization and Product Recommendations | eCommerce |
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2014 | 2014 |
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Product Review Management | eCommerce |
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2020 | 2020 |
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Shipping Management | eCommerce |
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2015 | 2015 |
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Shipping Management | eCommerce |
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2015 | 2015 |
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Shipping Management | eCommerce |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2000 | 2000 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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