Chicago Music Exchange
3316 N Lincoln Ave,
Chicago, 60657, IL,
United States
Chicago, 60657, IL,
United States
1 773-614-4273
Retail
Chicago Music Exchange Technographics
Chicago Music Exchange Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Chicago Music Exchange and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 80 Chicago Music Exchange employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Chicago Music Exchange has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2017, Sift Science Digital Trust Platform for ML and Data Science Platforms in 2020, Tidio Live Chat for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Chicago Music Exchange is running and its propensity to invest more and deepen its relationship with Oracle , Apple , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Chicago Music Exchange revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Chicago Music Exchange intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Chicago Music Exchange Tech Stack and Enterprise Applications
Chicago Music Exchange ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | RF-SMART | 2017 | 2018 |
In 2017, Chicago Music Exchange implemented Oracle NetSuite ERP as its ERP Financial platform to support a large Midwest e-commerce storefront and back-office operations. The engagement addressed explicit goals to reduce employee on-boarding times, automate warehouse processes, and improve online shipping by combining Oracle NetSuite ERP with RF-SMART and PaceJet.
The Oracle NetSuite ERP deployment concentrated on core financials, order management, and inventory management capabilities, with configuration focused on integrated order-to-cash and procure-to-pay workflows. Oracle NetSuite ERP was used to centralize transactional finance, maintain inventory visibility across the storefront and e-commerce channels, and standardize order processing procedures.
RF-SMART served as the implementation partner and warehouse automation layer, integrating handheld scanning and real-time inventory transactions to enforce warehouse execution workflows and reduce manual counts. PaceJet was integrated to orchestrate carrier connectivity and shipping execution for online orders, creating a consistent fulfillment path from NetSuite order records to carrier manifesting.
Operational coverage spanned finance, warehouse operations, e-commerce, and fulfillment teams at Chicago Music Exchange, with cloud-native Oracle NetSuite ERP providing the system of record. Implementation governance emphasized cross-functional process alignment and staff training to shorten onboarding cycles, and RF-SMART supported warehouse workflow rollout under the SI/VAR engagement.
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2020 | 2020 |
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Chicago Music Exchange AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sift Science | Legacy | Sift Science Digital Trust Platform | ML and Data Science Platforms | AI Development | n/a | 2020 | 2020 |
In 2020, Chicago Music Exchange deployed Sift Science Digital Trust Platform on their website. The implementation uses Sift Science Digital Trust Platform as an ML and Data Science Platforms solution to instrument the ecommerce storefront, focusing on checkout, account creation, and session tracking to support online order validation and account security. Deployment centers on web-level event capture and real-time risk evaluation, situating the application within payment and fraud prevention workflows and connecting analytics to commerce operations.
Configuration emphasized behavioral analytics, device and session signal capture, automated risk scoring, and decisioning logic consistent with ML and Data Science Platforms. The Sift Science Digital Trust Platform was configured with client-side instrumentation for event collection and server-side scoring for real-time decisions, and configured to surface decisions into order management and fraud review workflows via standard event feeds and API-based decision endpoints. Operational governance covered event taxonomy, rules tuning, and workflow handoffs to commerce and customer service teams to align detection, review, and escalation processes with existing operational procedures.
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Chicago Music Exchange AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Tidio | Legacy | Tidio Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Chicago Music Exchange deployed Tidio Live Chat on its customer-facing website. The implementation is delivered as a web-embedded chat widget and cloud-hosted conversational interface inserted into the site source for real-time visitor engagement. Tidio Live Chat is classified in the Chatbots and Conversational AI category and functions as the primary channel for online customer inquiries and pre-sale conversations on the e-commerce site.
Configuration emphasized conversational workflows and live operator handoff, using automated greeting sequences, canned responses, chat routing, and lead capture to support customer service and online sales teams. Operational scope centers on the website and the store support group, with governance driven by response templates, escalation rules, and chat transcript workflows to ensure consistent handling of customer interactions in service and commerce functions.
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Chicago Music Exchange Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2014 | 2014 |
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Chicago Music Exchange eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2021 | 2021 |
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Personalization and Product Recommendations | eCommerce |
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2014 | 2014 |
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Product Review Management | eCommerce |
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2020 | 2020 |
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Shipping Management | eCommerce |
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2015 | 2015 |
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Shipping Management | eCommerce |
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2015 | 2015 |
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Shipping Management | eCommerce |
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2021 | 2021 |
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Chicago Music Exchange CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Chicago Music Exchange PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2022 | 2022 |
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Chicago Music Exchange IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2000 | 2000 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Chicago Music Exchange
| First Name | Last Name | Title | Function | Department | Phone | |
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Director of Finance and HR | Director | HR | |
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Accounting/Finance Representative | Manager | Finance | |
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Apps Being Evaluated by Chicago Music Exchange Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Chicago Music Exchange IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Chicago Music Exchange digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Chicago Music Exchange Technographics
Chicago Music Exchange is a Retail organization based in United States,
with around 80 employees and annual revenues of $10.0 million.
Chicago Music Exchange operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Sift Science Digital Trust Platform and Tidio Live Chat,
covering areas like ERP Financial, ML and Data Science Platforms and Chatbots and Conversational AI.
Chicago Music Exchange has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Sift Science and Tidio.
Chicago Music Exchange recently adopted applications including
Bubble Platform in 2022, Shopify in 2021 and 3Gtms Pacejet in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Chicago Music Exchange’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Chicago Music Exchange’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Chicago Music Exchange technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.