Chick-fil-A
5200 Buffington Road,
Atlanta, 30349, GA,
United States
Atlanta, 30349, GA,
United States
1 404-765-8000
Leisure and Hospitality
Chick-fil-A Technographics
Chick-fil-A Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Chick-fil-A and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 35574 Chick-fil-A employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Chick-fil-A has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2015, Sterling Background Check for BackGround Screening in 2020, HealthChampion for Electronic Health Record in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Chick-fil-A is running and its propensity to invest more and deepen its relationship with Oracle , Sterling Talent Solutions , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Chick-fil-A revenues, which have grown to $7.89 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Chick-fil-A intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Chick-fil-A Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP Financial Management | n/a | 2015 | 2015 |
In 2015, Chick-fil-A implemented Oracle E-Business Suite to support ERP Financial operations across its corporate IT estate. The deployment encompassed identity provisioning and role management within Oracle 11i and Oracle R12, administering account and role assignments for more than 3,435 Chick-fil-A servers to control access to finance-related functionality.
Oracle E-Business Suite configuration emphasized identity and access control, with administrators provisioning and deprovisioning identities, granting roles, and enforcing role-based access control across application tier and database tier accounts. These controls were aligned with typical ERP Financial responsibilities such as general ledger and accounts payable access, ensuring application-level segregation of duties and controlled privileges within Oracle E-Business Suite.
Operational monitoring integrated the SolarWinds platform, where teams monitored and resolved security and rogue device alerts on the Chick-fil-A network. Security operations investigated an unauthorized VPN connection originating outside the United States, linking network-level incident detection to application access review and remediation processes.
Governance focused on provisioning and deprovisioning workflows, role approval gates, and server account lifecycle controls, establishing operational ownership between IT security and finance application teams. Day-to-day operations combined SolarWinds-driven incident response with Oracle 11i and R12 account administration to maintain access hygiene for the ERP Financial environment.
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ERP Financial | ERP Financial Management |
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2010 | 2010 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sterling Talent Solutions | Legacy | Sterling Background Check | BackGround Screening | HCM | n/a | 2020 | 2020 |
In 2020, Chick-fil-A implemented Sterling Background Check to provide trusted self-service screening for Chick-fil-A operators, positioning the deployment within the BackGround Screening category. The implementation emphasized rapid account provisioning and ordering, with operators able to create an account and order a first background check in under five minutes, supporting U.S. operator hiring and onboarding workflows.
The Sterling Background Check deployment configured three primary screening packages and an optional monitoring add on, enabling pay per background check consumption without setup fees or monthly subscriptions. Functional capabilities implemented included Social Security Number Trace, Department of Justice sex offender search, driver record checks, multi state instant criminal checks with verification, seven year county criminal record searches, single county criminal searches, federal criminal record searches, and MVR monitoring as an add on priced at two dollars and fifty cents per month per person. Screening was designed to support FCRA compliance and used SterlingNow technology that completed 66% of criminal searches in under an hour and 90% within a day.
Operational processes were adjusted so operators verify their business during account setup and initiate screening by providing the applicant or team member email to start the candidate portion of the process. The rollout targeted Chick-fil-A operator HR and hiring teams across the United States, aligning screening packages with operator roles through Driver at seven dollars and ninety five cents, Standard at twenty nine dollars and ninety five cents, and Preferred at thirty nine dollars and ninety five cents. The model centralized screening procurement under a self service ordering flow, reducing administrative dependencies while preserving operator level control.
Governance emphasized consistent screening workflows and brand protection, with the Sterling Background Check service promoted as a way to invest in customer and team safety and reduce hiring risk. Pricing and package clarity supported operator adoption and operational consistency, while the monitoring add on provided ongoing motor vehicle record surveillance for safety sensitive roles.
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Core HR | HCM |
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2019 | 2020 |
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Employee Engagement | HCM |
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2021 | 2021 |
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Interview Scheduling | HCM |
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2020 | 2020 |
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Payroll | HCM |
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2019 | 2020 |
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Performance and Goal Management | HCM |
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2017 | 2017 |
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Recruiting | HCM |
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2017 | 2017 |
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Recruiting | HCM |
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2024 | 2024 |
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Recruiting, HR Compliance | HCM |
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2025 | 2025 |
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Task Management | HCM |
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2018 | 2018 |
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Time and Attendance | HCM |
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2024 | 2024 |
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Workforce Scheduling | HCM |
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2022 | 2022 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HealthChampion | Legacy | HealthChampion | Electronic Health Record | ERP Services and Operations | n/a | 2025 | 2025 |
In 2025, Chick-fil-A included HealthChampion in employee job and benefits listings, positioning the application within its HR and employee benefits process area. This listing identifies HealthChampion under the Electronic Health Record category while describing it in the context of employee assistance and health navigation services used across Chick-fil-A US restaurants.
The implementation signal is operational rather than clinical, HealthChampion appearing in benefits communications and job postings as an employee assistance and health navigation option for restaurant staff. Deployment scope is described across Chick-fil-A US restaurants and HR/employee benefits processes, indicating integration into benefits enrollment and employee support workflows rather than explicit clinical recordkeeping workflows.
As an Electronic Health Record category platform, HealthChampion would commonly offer capabilities aligned to employee health navigation, benefits coordination, secure health record access, and care management workflows, though the source frames the use case primarily as an EAP and benefit service. The narrative relationship is Chick-fil-A HealthChampion Electronic Health Record HR/employee benefits, with governance and operational placement centered in HR benefits listings and employee assistance communications.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2023 | 2023 |
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Analytics and BI | Analytics and BI |
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2020 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2023 | 2023 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2021 | 2021 |
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Content Management | Content Management |
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2022 | 2022 |
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Digital Signing | Content Management |
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2021 | 2021 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Shipping Management | eCommerce |
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2023 | 2023 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Label Management (Printing and Designing) | SCM |
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2017 | 2017 |
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Warehouse Management | SCM |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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IT Service Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2023 | 2023 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2014 | 2014 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Cloud Storage | IaaS |
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2011 | 2011 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Application Firewalls (WAF) | CyberSecurity |
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2012 | 2012 |
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Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Professional Services | Professional Services |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Chick-fil-A
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Chick-fil-A Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Chick-fil-A IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Chick-fil-A digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Chick-fil-A Technographics
Chick-fil-A is a Leisure and Hospitality organization based in United States,
with around 35574 employees and annual revenues of $7.89 billion.
Chick-fil-A operates a diverse technology stack with applications such as
Oracle E-Business Suite, Sterling Background Check and HealthChampion,
covering areas like ERP Financial, BackGround Screening and Electronic Health Record.
Chick-fil-A has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Sterling Talent Solutions and HealthChampion.
Chick-fil-A recently adopted applications including
CCCRecruiter in 2025, HealthChampion in 2025 and Avenu Banner Recruitment in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Chick-fil-A’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Chick-fil-A’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Chick-fil-A technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.