Pudahuel, n/a,
Chile
Chilexpress Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Chilexpress and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 190 Chilexpress employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Chilexpress has purchased the following applications: Logica Infotech CX Platform for Customer Experience in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Chilexpress is running and its propensity to invest more and deepen its relationship with Logica Infotech or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Chilexpress revenues, which have grown to $57.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Chilexpress intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Logica Infotech | Legacy | Logica Infotech CX Platform | Customer Experience | CRM | n/a | 2022 | 2022 |
In 2022, Chilexpress implemented the Logica Infotech CX Platform to centralize customer feedback and experience workflows for its logistics and transportation operations across Chile. The Logica Infotech CX Platform is deployed as a Customer Experience solution to capture multi-channel feedback and support programmatic CX management across operational teams.
Module usage is inferred from public product listings and likely includes survey management, NPS and CSAT tracking, and CX analytics modules to aggregate feedback, score satisfaction and segment responses for operational follow up. These capabilities support structured survey campaigns, automated NPS calculation and dashboarding for service quality monitoring, aligning analytics to customer service workflows. Configuration and automation emphasis is likely on survey cadence, scoring rules and dashboard configuration for CX analysts.
The deployment scope is national, focused on transportation and delivery operations rather than back-office financial or HR systems, and targets customer service and operations functions responsible for delivery performance and claims handling. Governance changes would center on survey governance, cadence planning and role-based access for CX analysts and contact center staff, ensuring the Logica Infotech CX Platform provides standardized feedback to operational processes. Rollout patterns inferred for this Customer Experience platform emphasize staged survey program activation and progressive dashboard access for operations and service teams.
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