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Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Chilexpress Data, Technology Stack, and Enterprise Applications
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Logica Infotech Legacy Logica Infotech CX Platform Customer Experience CRM n/a 2022 2022
In 2022, Chilexpress implemented the Logica Infotech CX Platform to centralize customer feedback and experience workflows for its logistics and transportation operations across Chile. The Logica Infotech CX Platform is deployed as a Customer Experience solution to capture multi-channel feedback and support programmatic CX management across operational teams. Module usage is inferred from public product listings and likely includes survey management, NPS and CSAT tracking, and CX analytics modules to aggregate feedback, score satisfaction and segment responses for operational follow up. These capabilities support structured survey campaigns, automated NPS calculation and dashboarding for service quality monitoring, aligning analytics to customer service workflows. Configuration and automation emphasis is likely on survey cadence, scoring rules and dashboard configuration for CX analysts. The deployment scope is national, focused on transportation and delivery operations rather than back-office financial or HR systems, and targets customer service and operations functions responsible for delivery performance and claims handling. Governance changes would center on survey governance, cadence planning and role-based access for CX analysts and contact center staff, ensuring the Logica Infotech CX Platform provides standardized feedback to operational processes. Rollout patterns inferred for this Customer Experience platform emphasize staged survey program activation and progressive dashboard access for operations and service teams.
IT Decision Makers and Key Stakeholders at Chilexpress
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Chilexpress Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Chilexpress Technographics

Chilexpress is a Transportation organization based in Chile, with around 190 employees and annual revenues of $57.0 million.

Chilexpress operates a diverse technology stack with applications such as Logica Infotech CX Platform, covering areas like Customer Experience.

Chilexpress has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Logica Infotech.

Chilexpress recently adopted applications including Logica Infotech CX Platform in 2022, highlighting its ongoing modernization strategy.

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Our research team continuously updates Chilexpress’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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