Chinese Laundry
3485 S. La Cienega Boulevard,
Los Angeles, 90016, CA,
United States
Los Angeles, 90016, CA,
United States
1 310-838-2103
Consumer Packaged Goods
Chinese Laundry Technographics
Chinese Laundry Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Chinese Laundry and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Chinese Laundry employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Chinese Laundry has purchased the following applications: Intuit Quickbooks Enterprise for ERP Financial in 2013, Salesforce Commerce Cloud for eCommerce in 2017, Deck Commerce Order Management for Order Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Chinese Laundry is running and its propensity to invest more and deepen its relationship with Intuit , Block (ex Square, Inc) , Apple or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Chinese Laundry revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Chinese Laundry intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Chinese Laundry Tech Stack and Enterprise Applications
Chinese Laundry ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit Quickbooks Enterprise | ERP Financial | ERP | x | 2013 | 2013 |
In 2013, Chinese Laundry implemented Intuit Quickbooks Enterprise to centralize accounts payable and payment processing. The deployment positioned Intuit Quickbooks Enterprise within the company ERP Financial footprint, with an explicit focus on invoice processing and check issuance for the finance organization. Implementation targeted Accounts Payable functions including processing invoices and checks, vendor invoice capture, payment scheduling, and check generation for a mid-market consumer packaged goods firm of approximately 100 employees.
Configuration emphasized AP module setup, alignment of the chart of accounts and general ledger mappings inside Intuit Quickbooks Enterprise, and the creation of invoice routing and approval workflows plus check printing templates. Operational scope covered the finance and accounting teams in the United States, supporting vendor management, invoice intake, approval roles, and routine payables operations. Governance work included standardizing invoice intake and approval responsibilities, documenting AP workflows, and integrating payables activity into the ERP Financial ledger for period close and accounting consistency.
|
|
|
|
|
Payment Processing | ERP |
|
2020 | 2020 |
|
|
|
|
|
Payment Processing | ERP |
|
2021 | 2021 |
|
Chinese Laundry eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Commerce Cloud | eCommerce | eCommerce | n/a | 2017 | 2017 |
In 2017, Chinese Laundry implemented Salesforce Commerce Cloud to power its online retail presence. The Salesforce Commerce Cloud deployment was anchored on the customer-facing website, providing eCommerce storefront, product catalog management, shopping cart, checkout, pricing and promotions, and order capture capabilities.
Operational scope centered on eCommerce, merchandising, marketing, and fulfillment teams responsible for site administration, content updates, and order processing. Governance and workflow adjustments focused on centralized site administration and promotion approval processes to coordinate merchandising and marketing activity across the website, with Salesforce Commerce Cloud serving as Chinese Laundry's primary eCommerce platform to manage online merchandising and customer checkout experiences.
|
|
|
|
|
Personalization and Product Recommendations | eCommerce |
|
2017 | 2017 |
|
|
|
|
|
Personalization and Product Recommendations | eCommerce |
|
2018 | 2018 |
|
Chinese Laundry SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Deck Commerce | Legacy | Deck Commerce Order Management | Order Management | SCM | n/a | 2017 | 2018 |
In 2017, Chinese Laundry implemented Deck Commerce Order Management, an Order Management solution to automate order-processing workflows and provide a complete view of the entire order lifecycle to all employees. The program targeted reduced manual processing and alignment with a new ecommerce storefront built on Salesforce Commerce Cloud to streamline order capture and fulfillment coordination.
The implementation delivered core Order Management capabilities including automated order-processing workflows, centralized order lifecycle visibility, order orchestration across fulfillment steps, and exception handling with manual intervention queues for customer service and operations. Deck Commerce Order Management was configured to present a unified order record and status dashboard for customer service, operations, and merchandising, driving cross-team software adoption.
Integration work centered on a storefront integration with Salesforce Commerce Cloud (SFCC) to synchronize orders and status updates, enabling near real time order ingestion and downstream fulfillment processing. The integration linked the ecommerce checkout to order routing and processing within Deck Commerce Order Management, ensuring consistent order state between the storefront and internal teams.
Governance and rollout focused on onboarding customer service and operations teams and changing workflow to centralize order handling and automate routine tasks. Outcomes reported by Chinese Laundry include increased employee productivity, improved order visibility and software adoption across teams, implementation on time and under budget, a 50% decrease in order processing time, and 98% of orders automatically processed. Working with Deck has been great, the integration with Salesforce is strong and their customer support has been top notch, Jennifer Stanley Director of Ecommerce.
|
Chinese Laundry CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Analytics | CRM |
|
2019 | 2019 |
|
|
|
|
|
Customer Support | CRM |
|
2019 | 2019 |
|
|
|
|
|
Customer Support | CRM |
|
2020 | 2020 |
|
|
|
|
|
Data Management Platform | CRM |
|
2017 | 2017 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2013 | 2013 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2016 | 2016 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2017 | 2017 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2014 | 2014 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2014 | 2014 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2014 | 2014 |
|
|
|
|
|
Marketing Automation | CRM |
|
2013 | 2013 |
|
|
|
|
|
Marketing Automation | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
Chinese Laundry TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2020 | 2020 |
|
Chinese Laundry PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2019 | 2019 |
|
Chinese Laundry IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2012 | 2012 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
Chinese Laundry CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2016 | 2016 |
|
IT Decision Makers and Key Stakeholders at Chinese Laundry
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
President | CXO | Finance | |
|
|
|
Vice President of eCommerce | VP | Sales | |
|
|
|
CIO | CXO | Finance | |
|
|
|
CEO | CXO | Finance | |
|
Apps Being Evaluated by Chinese Laundry Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Chinese Laundry IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Chinese Laundry digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Chinese Laundry Technographics
Chinese Laundry is a Consumer Packaged Goods organization based in United States,
with around 100 employees and annual revenues of $10.0 million.
Chinese Laundry operates a diverse technology stack with applications such as
Intuit Quickbooks Enterprise, Salesforce Commerce Cloud and Deck Commerce Order Management,
covering areas like ERP Financial, eCommerce and Order Management.
Chinese Laundry has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Intuit, Salesforce and Deck Commerce.
Chinese Laundry recently adopted applications including
Apple Pay in 2021, Salesforce Sales Cloud in 2021 and Quantil CDN360 in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Chinese Laundry’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Chinese Laundry’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Chinese Laundry technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.