Chopard Technographics
Chopard Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Chopard and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 Chopard employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Chopard has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2013, Zoom for Audio Video and Web Conferencing in 2021, Adobe Commerce (ex Magento) for eCommerce in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Chopard is running and its propensity to invest more and deepen its relationship with Oracle , Zoom Video Communications , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Chopard revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Chopard intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Chopard Tech Stack and Enterprise Applications
Chopard ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2013 | 2014 |
In 2013, Chopard initiated an upgrade to Oracle E-Business Suite as its ERP Financial platform, executing the R12 upgrade project across mid 2013 to mid 2014. The program was run from the Geneva Area, Switzerland site and focused on centralizing finance and collections functionality for the companys finance organization within the Oracle E-Business Suite environment.
The implementation concentrated on Oracle Financials capabilities and R12 specific functionality, with explicit configuration and rollout of Advanced Collections using the IEX Module. The project included development and setup for payment processing using SEPA and DTA formats, detailed R12 setup documentation captured in a functional cookbook, and cutover planning activities to transition to the R12 finance environment.
Technical execution used Oracle On Demand Cloud Services as the hosting and service model for the R12 instance, and the program ran structured CEMLI testing to validate customizations and extensions. The team completed four formal testing cycles, and testing governance focused on combination of base R12 financials plus custom components identified through CEMLI testing.
Project governance emphasized a single project manager role accountable for the R12 upgrade plan, testing coordination, training coordination, documentation of all R12 setup activities, and cutover preparation. Operational impacts were concentrated on finance functions including collections and payment processing, with training and testing cycles staged to support controlled cutover to Oracle E-Business Suite R12 as the enterprise ERP Financial system.
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Expense Management | ERP |
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2003 | 2003 |
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Chopard Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, Chopard deployed Zoom on its corporate website. Zoom is used as the primary Audio Video and Web Conferencing capability embedded into the site to enable direct customer engagement, supporting browser based audio and video sessions configured to present live consultations and hosted meetings to site visitors.
The implementation is organized as a web embedded conferencing layer tied to Chopard's digital customer engagement workflows and managed by the corporate digital team, with the Zoom application surfaced through site navigation and contact flows. The deployment leverages Zoom meeting and webinar functionality for client facing communications, enabling camera and microphone access, screen sharing and session controls for advisors conducting remote consultations.
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Chopard eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Commerce (ex Magento) | eCommerce | eCommerce | n/a | 2018 | 2018 |
In 2018, Chopard implemented Adobe Commerce (ex Magento) as its primary eCommerce platform. The Adobe Commerce (ex Magento) deployment was applied to Chopard's customer-facing website to centralize online product presentation and transactional capabilities within the eCommerce category.
The implementation emphasized core Adobe Commerce capabilities, including catalog management, product information and taxonomy configuration, content management for storefront pages, pricing and promotions configuration, shopping cart and checkout workflows, and order management processes. Configuration work focused on storefront theming and catalog structuring to support luxury merchandising and digital marketing needs.
Operational coverage centered on eCommerce merchandising, digital marketing, online sales operations and customer service functions that maintain catalog data and manage online orders. Platform governance was organized around content publishing and promotional calendars, catalog update processes, and operational workflows for order capture and fulfillment, establishing clear ownership for merchandising and marketing teams.
Adobe Commerce (ex Magento) is explicitly the application in use, and the implementation reflects standard eCommerce architecture patterns for a branded retail site operating from Switzerland, aligning product catalog, content management, and transactional modules under a single commerce platform.
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eCommerce | eCommerce |
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2022 | 2022 |
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Chopard CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics, Data Management Platform | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2015 | 2015 |
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Chopard ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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Chopard TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Chopard IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Chopard CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Chopard
| First Name | Last Name | Title | Function | Department | Phone | |
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HR Director | Director | HR | |
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HR Manager | Manager | HR | |
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Apps Being Evaluated by Chopard Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Chopard IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Chopard digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Chopard Technographics
Chopard is a Retail organization based in Switzerland,
with around 1200 employees and annual revenues of $300.0 million.
Chopard operates a diverse technology stack with applications such as
Oracle E-Business Suite, Zoom and Adobe Commerce (ex Magento),
covering areas like ERP Financial, Audio Video and Web Conferencing and eCommerce.
Chopard has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Zoom Video Communications and Adobe Systems.
Chopard recently adopted applications including
Salesforce Commerce Cloud in 2022, Zoom in 2021 and Teads Platform in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Chopard’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Chopard’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Chopard technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.