Memphis, 38104, TN,
United States
Church Health Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Church Health and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 350 Church Health employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Church Health has purchased the following applications: Zoom for Audio Video and Web Conferencing in 2022, Google Tag Manager for Tag Management in 2017, SysAid IT Asset Management for Hardware Asset Management (HAM), Software Asset Management (SAM), IT Asset Management (ITAM), SaaS Spend Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Church Health is running and its propensity to invest more and deepen its relationship with Zoom Video Communications , Microsoft , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Church Health revenues, which have grown to $28.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Church Health intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2022 | 2022 |
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Collaboration | Collaboration |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Tag Manager | Tag Management | CRM | n/a | 2017 | 2017 |
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IT Asset Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SysAid Technologies | Legacy | SysAid IT Asset Management | Hardware Asset Management (HAM), Software Asset Management (SAM), IT Asset Management (ITAM), SaaS Spend Management | IT Asset Management | n/a | 2021 | 2021 |
In 2021 Church Health implemented SysAid IT Asset Management to centralize IT asset and service operations for its Memphis-based nonprofit clinics. The deployment addresses Hardware Asset Management (HAM),Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management and targets IT service desk workflows that support clinical operations, fundraising, accounting and HR functions across the organization.
The SysAid IT Asset Management implementation includes hardware lifecycle tracking for desktops and laptops, software inventory and license visibility, encryption monitoring with real-time alerts for devices, and category-specific service templates. Configuration emphasized automated ticket prioritization, predefined urgency and category routing, picklist-driven forms for onboarding, credentialing and donated equipment intake, and repair and facility service records to reduce ad hoc manual handling.
Operational rollout extended to the central IT team and frontline clinic staff, with adoption of a self-service portal that opened approximately 75 percent of tickets after implementation, and a public office dashboard showing live ticket assignments and status. Built-in reporting and analytics supply executive-level visuals and monthly service reports, and the solution was positioned to support continuity for cloud-hosted clinical systems by ensuring device security and availability for providers.
Governance was formalized through standardized workflows, automated routing rules and performance goals for the service desk. Outcomes reported by Church Health include ticket resolution slashed by 81 percent, within one month average first response of about 3 hours 16 minutes and average time to close around 16 hours, improved consistency and speed in incident handling, and enhanced transparency and HIPAA-oriented data security via encryption alerts.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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