Churchill Living
56 Utter Avenue,
Hawthorne, 7506, NJ,
United States
Hawthorne, 7506, NJ,
United States
1 973-636-9400
Construction and Real Estate
Churchill Living Technographics
Churchill Living Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Churchill Living and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 240 Churchill Living employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Churchill Living has purchased the following applications: MRI CRE Lease Accounting for Lease Management in 2011, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2015, Mouseflow for Marketing Analytics in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Churchill Living is running and its propensity to invest more and deepen its relationship with MRI Software , LivePerson , LiveChat, Inc. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Churchill Living revenues, which have grown to $70.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Churchill Living intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Churchill Living Tech Stack and Enterprise Applications
Churchill Living ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MRI Software | Legacy | MRI CRE Lease Accounting | Lease Management | ERP Services and Operations | n/a | 2011 | 2011 |
In 2011, Churchill Living deployed MRI CRE Lease Accounting for Lease Management to underpin vendor operations for a short term corporate housing program in Mountain View. The implementation centralized booking and reservation workflows within MRI CRE Lease Accounting, aligning scheduling with on site service delivery and unit turnover processes.
The deployment leveraged MRI booking software capabilities to set up appointments, track deadlines and delegate tasks using task management features. Functional modules and capabilities implemented included appointment scheduling, task assignment, a unit reservation board, and extensive data entry workflows for client accounts covering payments, lease agreements and special customer requests. Operational coverage encompassed vendor coordination for cosmetic repairs, utility repairs, HVAC maintenance, apartment cleaning for turnovers, furniture delivery, and apartment staging and break downs.
Integrations and operational touch points included Microsoft Outlook for customer outreach and email handling, and Excel for maintaining vendor contact records and ancillary data entry, with calendar synchronization used to align reservations and service windows. Customer service and operations teams used MRI CRE Lease Accounting alongside telephone outreach to engage guests pre arrival and post check in, and managers and directors accessed the system for oversight of reservations and account records.
Governance and process changes focused on task management driven workflows and centralized data accuracy, with staff responsible for processing payments, recording lease agreements and organizing the reservation board within MRI. A negative survey data board was supervised as part of continuous service improvement, ensuring issues captured through customer outreach and hotline activity were triaged through the MRI driven workflow.
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Churchill Living AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, Churchill Living implemented LivePerson Conversational Cloud on its website. Churchill Living deployed LivePerson Conversational Cloud in the Chatbots and Conversational AI category to provide front facing conversational engagement across property listings and customer inquiry flows. The deployment uses a cloud hosted conversation orchestration layer and a web chat widget to handle automated messaging and live agent escalation. LivePerson Conversational Cloud is used to centralize web based customer interactions and manage conversation state across sessions.
The implementation incorporates typical Chatbots and Conversational AI functional modules such as intent detection, dialogue automation, routing to human agents, and conversation analytics for monitoring. Operational scope is focused on the public website to support lead capture and resident inquiry workflows and to integrate with contact center processes. Governance emphasis centers on script and response management and escalation workflows to standardize customer responses and maintain conversation quality.
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Chatbots and Conversational AI | AI-Powered Application |
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2018 | 2018 |
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Churchill Living CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mouseflow | Legacy | Mouseflow | Marketing Analytics | CRM | n/a | 2017 | 2017 |
In 2017, Churchill Living implemented Mouseflow on its public website to capture user interaction data. The deployment uses a client side JavaScript snippet embedded across site pages to instrument session recordings and behavioral tracking directly in the browser. This implementation supports Marketing Analytics workflows by centralizing clickstream capture, event instrumentation, and visitor level session capture for digital channels.
Functional modules in use are consistent with Mouseflow capabilities, including session replay, heatmaps, funnel analysis, form analytics, and event tagging, enabling analysis of on page behavior. Operational ownership is concentrated in marketing and web operations teams, with Mouseflow data feeding UX, conversion optimization, and content prioritization workflows across the corporate site. Governance appears focused on configuration of recording filters and data retention rules within the application to align with the company's analytics policies.
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Marketing Analytics | CRM |
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2018 | 2018 |
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Churchill Living ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Churchill Living IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Churchill Living
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Churchill Living Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Churchill Living IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Churchill Living digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Churchill Living Technographics
Churchill Living is a Construction and Real Estate organization based in United States,
with around 240 employees and annual revenues of $70.0 million.
Churchill Living operates a diverse technology stack with applications such as
MRI CRE Lease Accounting, LivePerson Conversational Cloud and Mouseflow,
covering areas like Lease Management, Chatbots and Conversational AI and Marketing Analytics.
Churchill Living has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as MRI Software, LivePerson and Mouseflow.
Churchill Living recently adopted applications including
Microsoft Azure Monitor in 2021, Microsoft Azure Cloud Services in 2021 and Lumen CDN in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Churchill Living’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Churchill Living’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Churchill Living technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.