CIBC UK
150 Cheapside,
London, EC2V 6ET,
United Kingdom
London, EC2V 6ET,
United Kingdom
44 20 7234 6000
Banking and Financial Services
CIBC UK Technographics
CIBC UK Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by CIBC UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2655 CIBC UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that CIBC UK has purchased the following applications: Aptia OneView for Pension Administration in 2019, LogMeIn BoldChat for Chatbots and Conversational AI in 2020, Adobe Experience Manager for Digital Asset Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems CIBC UK is running and its propensity to invest more and deepen its relationship with Aptia , GoTo (formerly LogMeIn) , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing CIBC UK revenues, which have grown to $1.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for CIBC UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CIBC UK Tech Stack and Enterprise Applications
CIBC UK HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Aptia | Legacy | Aptia OneView | Pension Administration | HCM | n/a | 2019 | 2019 |
In 2019 CIBC UK implemented Aptia OneView. Apps Category:
The deployment places Aptia OneView on the CIBC UK corporate website, delivering a web-facing instance of Aptia OneView to surface platform functionality through the institution's public digital channels. Configuration focused on embedding Aptia OneView components into the site front end and exposing application workflows to client-facing pages, with content presentation controls and session continuity tied to the website experience.
Operational coverage is concentrated on CIBC UK digital channels and the corporate website, aligning the Aptia OneView deployment with online client engagement and advisory touchpoints. Governance and rollout details center on web release cycles and front-end integration, with ongoing configuration managed alongside website publication processes.
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CIBC UK AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoTo (formerly LogMeIn) | Legacy | LogMeIn BoldChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, CIBC UK deployed LogMeIn BoldChat on its website. LogMeIn BoldChat is classified in the Chatbots and Conversational AI category and is used to support web-based customer engagement for retail banking customer service and online support channels.
The implementation concentrated on embedding the LogMeIn BoldChat web chat widget across digital channels, paired with an agent console to manage live interactions. Functional capabilities implemented align with Chatbots and Conversational AI norms, including scripted responses and templates, proactive chat invitations, session routing and queuing, agent handoff and escalation workflows, and basic conversational reporting. Operational coverage targeted the UK digital channel and customer service functions, with configuration and governance oriented around chat handling procedures and inclusion of conversational workflows into existing support processes managed by internal digital operations teams.
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CIBC UK Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Manager | Digital Asset Management | Content Management | n/a | 2020 | 2020 |
In 2020, CIBC UK deployed Adobe Experience Manager to manage digital assets for its customer-facing website. Adobe Experience Manager is used as a Digital Asset Management platform to centralize media libraries, enforce metadata and taxonomy, and deliver web-ready renditions for online channels.
The implementation emphasizes asset ingestion, metadata enrichment, version control, automated renditions, and workflow-driven approvals to support marketing and web operations. Adobe Experience Manager functions as the Digital Asset Management backbone for CIBC UK website content management and marketing operations, enabling centralized control of creative assets and structured content distribution across the site.
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CIBC UK CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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CIBC UK ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2017 | 2017 |
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CIBC UK TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Treasury Management | TRM |
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2017 | 2017 |
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CIBC UK PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2016 | 2016 |
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CIBC UK IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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CIBC UK CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at CIBC UK
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Executive Director, Technology Operations | Director | IT | |
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International Business Performance Manager - Technology | Manager | IT | |
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European Head of eCommerce Distribution | Director | Finance | |
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Senior Executive Vice-President and Group Head, Technology, Infrastructure and Innovation | Director | IT | |
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Apps Being Evaluated by CIBC UK Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from CIBC UK IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the CIBC UK digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD CIBC UK Technographics
CIBC UK is a Banking and Financial Services organization based in United Kingdom,
with around 2655 employees and annual revenues of $1.20 billion.
CIBC UK operates a diverse technology stack with applications such as
Aptia OneView, LogMeIn BoldChat and Adobe Experience Manager,
covering areas like Pension Administration, Chatbots and Conversational AI and Digital Asset Management.
CIBC UK has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Aptia , GoTo (formerly LogMeIn) and Adobe Systems.
CIBC UK recently adopted applications including
Fortra Agari Phishing Defense in 2022, Adobe Experience Cloud in 2021 and Adobe Audience Manager in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of CIBC UK’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates CIBC UK’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete CIBC UK technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.