Ciena
7035 Ridge Road,
Hanover, 21076, MD,
United States
Hanover, 21076, MD,
United States
1 410-694-5700
Manufacturing
Ciena Technographics
Ciena Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Ciena and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8657 Ciena employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ciena has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2016, Phenom Talent CRM for Candidate Relationship Management in 2018, PhenomPeople HRChatbot for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ciena is running and its propensity to invest more and deepen its relationship with Oracle , Phenom , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ciena revenues, which have grown to $4.01 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ciena intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Ciena Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP Financial Management | n/a | 2016 | 2017 |
In 2016, Ciena implemented Oracle E-Business Suite as an ERP Financial application to centralize core financial processing and link finance workflows into an API driven integration fabric. The Oracle E-Business Suite deployment was integrated into an API first architecture that aligned middleware, security and B2B capabilities with enterprise integration requirements.
Implementation work emphasized API led connectivity using MuleSoft Anypoint, with RAML based API definitions and process APIs hosted on the API platform. Teams developed RESTful web services to validate and normalize payloads and implemented security controls including client ID enforcement, OAuth 2.0 and JWT, along with dynamic client registration from Anypoint exchange to Okta. Complementary SOA work used Oracle SOA and BPEL 12c to deliver SOAP webservices, XSLT transformations and adapter based integrations, and Oracle B2B was configured for trading partner EDI.
Integrations connected Oracle E-Business Suite R12 to Salesforce, ServiceNow, Workday, Mavenlink, Adobe, YouTube, DocuSign, OTM-GTM, AWS S3 and Snowflake, providing canonical system APIs for finance, HR and sales workflows. Runtime architecture used Mule Cloudhub with VPC and VPN tunnel setups, and CI/CD pipelines leveraged Jenkins, Maven and GitHub to deploy artifacts to Cloudhub. System APIs and connectors were explicitly developed for Salesforce, DocuSign, Workday and database endpoints to ensure consistent integration touch points with Oracle E-Business Suite.
Governance and operational controls included Mule organization administration, formal code review processes, and SOA performance tuning with purge utilities on 12c. Testing coverage spanned end to end testing, user acceptance testing, performance testing, pre live and live testing to validate enterprise integrations and B2B flows. The program placed emphasis on API lifecycle controls and administrative workflows to maintain security and operational stability.
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ERP Financial | ERP Financial Management |
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2022 | 2023 |
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Expense Management | ERP Financial Management |
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2010 | 2010 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Phenom | Legacy | Phenom Talent CRM | Candidate Relationship Management | HCM | n/a | 2018 | 2018 |
In 2018, Ciena implemented Phenom Talent CRM to centralize candidate engagement and sourcing workflows. Phenom Talent CRM serves as the company's Candidate Relationship Management platform and is delivered via Phenom People.
The deployment emphasized Candidate Relationship Management capabilities, including candidate profile consolidation, talent pool segmentation, automated nurture and outreach workflows, and career site personalization. Phenom Talent CRM was configured to support pipeline orchestration and recruitment marketing use cases consistent with talent CRM functionality.
Technical deployment used Phenom People as a cloud-hosted talent CRM environment and integrated with Ciena's public careers site to capture candidate interactions and enable personalized candidate journeys. Operational ownership rests with Ciena's Talent Acquisition and HR recruiting teams, who leverage the system for sourcing, engagement, and ongoing candidate relationship management.
Governance focused on standardized sourcing workflows and data stewardship within recruiting, with configuration controls for segmentation, campaign cadence, and candidate consent management. The implementation positioned Phenom Talent CRM as the central Candidate Relationship Management system for Ciena's recruiting function.
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Core HR | HCM |
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2014 | 2018 |
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Employee Engagement | HCM |
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2020 | 2020 |
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Learning and Development | HCM |
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2017 | 2017 |
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Onboarding | HCM |
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2014 | 2017 |
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Payroll | HCM |
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2014 | 2014 |
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Recruiting Chatbot | HCM |
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2020 | 2020 |
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Recruiting, Applicant Tracking System | HCM |
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2014 | 2014 |
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Talent Management | HCM |
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2022 | 2022 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Phenom | Legacy | PhenomPeople HRChatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Ciena deployed PhenomPeople HRChatbot to extend conversational hiring workflows on its external careers site, careers.ciena.com, aligning the implementation with the Chatbots and Conversational AI category. The deployment targeted talent acquisition and HR facing functions at Ciena, a networking systems and software company with approximately 8,657 employees headquartered in Hanover, MD.
The PhenomPeople HRChatbot implementation included an embedded conversational assistant on the career site, configured to handle candidate engagement use cases such as vacancy discovery, candidate routing, and event registration support, leveraging Phenom product capabilities for CRM and Events. The implementation reused standard Chatbots and Conversational AI patterns for dialogue orchestration, intent recognition, and handoff to structured processes where required.
Integrations were explicitly established with Ciena s Workday ATS to surface requisition and application status information, and the chatbot interfaced with Phenom CRM and Events modules to coordinate candidate touchpoints and recruiting events. The architecture consisted of a cloud delivered conversational layer embedded in the careers site, with API driven exchanges between the chatbot, Phenom platform modules, and Workday to maintain candidate record continuity.
Operational governance was owned by HR and Talent Acquisition teams, with process changes to route qualified inquiries from the chatbot into existing recruiting workflows and the ATS for applicant tracking and follow up. The implementation emphasized career site conversationalization and CRM linked event engagement, positioning PhenomPeople HRChatbot as the front line of candidate experience within Ciena s recruitment technology stack.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2017 | 2018 |
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Analytics and BI | Analytics and BI |
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2017 | 2017 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2022 | 2023 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Intelligent Document Processing | Content Management |
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2019 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Customer Engagement | CRM |
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2023 | 2023 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2022 | 2022 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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IT Service Management | ITSM |
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2015 | 2016 |
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IT Service Management | ITSM |
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2018 | 2018 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2002 | 2002 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2011 | 2011 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Ciena
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Ciena Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Ciena IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Ciena digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Ciena Technographics
Ciena is a Manufacturing organization based in United States,
with around 8657 employees and annual revenues of $4.01 billion.
Ciena operates a diverse technology stack with applications such as
Oracle E-Business Suite, Phenom Talent CRM and PhenomPeople HRChatbot,
covering areas like ERP Financial, Candidate Relationship Management and Chatbots and Conversational AI.
Ciena has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and Phenom.
Ciena recently adopted applications including
Squiz Engage & Convert in 2023, Oracle Cloud ERP in 2022 and SeekOut Grow in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Ciena’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Ciena’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Ciena technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.