Cigna UK
13th Floor, 5 Aldermanbury, Barbican,
London, EC2V 7HR,
United Kingdom
London, EC2V 7HR,
United Kingdom
44 14 7575-3333
Insurance
Cigna UK Technographics
Cigna UK Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Cigna UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1579 Cigna UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Cigna UK has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2020, OpenText Qfiniti for Workforce Management in 2018, Cisco Webex Meetings for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Cigna UK is running and its propensity to invest more and deepen its relationship with Oracle , OpenText , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Cigna UK revenues, which have grown to $160.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Cigna UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Cigna UK Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP Financial Management | n/a | 2020 | 2020 |
In 2020, Cigna UK implemented Oracle E-Business Suite as an ERP Financial solution for the Finance function supporting its Global Health Benefits business across Europe, MENA, and APAC. The deployment targeted core financial accounting capabilities, with specific emphasis on configuration of accounting entries and controls needed to support IFRS 17 treatments and general ledger processes.
The implementation centered on financial accounting modules, to-be process definition, user acceptance testing, and end user training. Change and Transformation management led by the Change & Transformation Manager worked with the Helix change management lead and Helix communications lead to develop and execute the finance change management and business readiness plans, and to remove adoption blockers.
Project delivery required mapping touchpoints and dependencies across the wider Cigna ecosystem to capture upstream and downstream system interactions, and coordinating across matrix teams and development resources. Helix testing teams and finance users collaborated to develop, manage, and execute UAT cycles, while the Change & Transformation Manager captured business impacts and ensured they were integrated into the readiness framework.
Governance was organized through representation of the finance workstream in program forums and broader governance bodies, with formal escalation paths for blockers and a mandate to align operating model elements to support a high functioning finance organization. The implementation narrative shows Cigna UK, Oracle E-Business Suite, ERP Financial and Finance tightly coupled through structured change, testing, and governance workstreams.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OpenText | Legacy | OpenText Qfiniti | Workforce Management | HCM | n/a | 2018 | 2018 |
In 2018, Cigna UK deployed OpenText Qfiniti within its Workforce Management estate to formalize call recording and agent monitoring across contact center and telephony operations. The rollout targeted offices in Glasgow, Greenock, Plymouth, Antwerp, Madrid, Dubai, Shanghai and Lebanon, aligning the application with enterprise telephony administration and reporting functions.
OpenText Qfiniti was configured to manage agent logins, virtual stations and team and supervisor profiles, and to host credit card masking policies and Qfiniti agent monitor controls for muting calls. The implementation included CMS installation and configuration for manager reporting on active agents, and operationalized modules for call recording, agent session management and policy-based masking and monitoring.
The deployment operated alongside Avaya telephony administration and Avaya CMS Supervisor workflows, with explicit work to create and map phone extensions, agent skills, non DDi and DDi stations and agent groups to Qfiniti recording and reporting objects. The broader infrastructure supporting the Qfiniti deployment included XenMobile and Citrix Secure Hub for mobile device management of corporate iPhones, Vodafone and VCOL administration for SIM provisioning, HPSM for incident and call management, Citrix Thin Client Director, Cisco AnyConnect RSA VPN token management, Active Directory, Exchange 2013 administration and SCCM based endpoint management.
Operational governance emphasized production support and knowledge transfer, with creation of version controlled procedure documentation on SharePoint, training of first level telephony staff within the service desk and ongoing administration of agent, team and supervisor configurations in both Qfiniti and Avaya CMS. The implementation therefore tied OpenText Qfiniti to core telephony administration, reporting and workforce monitoring business functions under a coordinated operational support model.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Cigna UK deployed Cisco Webex Meetings to centralize webinar and virtual classroom delivery for Learning and Development across its European sites in Plymouth, Greenock and Madrid. Cisco Webex Meetings, an Audio Video and Web Conferencing application, was positioned as the primary platform for instructor-led virtual workshops and recurring team meetings supporting onboarding and ongoing training programs.
The implementation emphasized standard conferencing capabilities such as live webinar delivery, scheduled meeting rooms, screen sharing, and recording to create on-the-job instructional videos and reusable training assets. Cisco Webex Meetings was configured to support structured onboarding workflows, with training modules delivered over a typical 6 to 12 week new hire curriculum and workshops for claims administration and manager coaching.
Operational use was aligned with broader collaboration tooling including SuccessFactors, JAM and SharePoint, with Webex used alongside those platforms for content distribution and session facilitation. Governance and process changes included legitimizing coaching as a performance management tool, recruiting into the global Learning and Development team, and rolling out leadership and mindfulness workshops to improve staff engagement and support Cigna UK’s stated mission to improve health, wellbeing and sense of security for its people.
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PBX, VoiP and Phone Systems | Collaboration |
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2018 | 2019 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2018 | 2018 |
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Customer Engagement | CRM |
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2017 | 2017 |
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Customer Engagement, Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2017 | 2017 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Financial Consolidation and Close | EPM |
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2018 | 2018 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at Cigna UK
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Cigna UK Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Cigna UK IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Cigna UK digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Cigna UK Technographics
Cigna UK is a Insurance organization based in United Kingdom,
with around 1579 employees and annual revenues of $160.0 million.
Cigna UK operates a diverse technology stack with applications such as
Oracle E-Business Suite, OpenText Qfiniti and Cisco Webex Meetings,
covering areas like ERP Financial, Workforce Management and Audio Video and Web Conferencing.
Cigna UK has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, OpenText and Cisco Systems.
Cigna UK recently adopted applications including
Lumen Cloud (ex CenturyLink) in 2023, Lumen CDN in 2023 and OneTrust Cookie Consent in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Cigna UK’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Cigna UK’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Cigna UK technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.