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Ciputra Surya
Location
Jln. Prof. Dr. Satrio Kav. 6,
Jakarta, 12940,
Indonesia
Website
https://www.ciputra.com/
Phone
62 21 5207 333
Artw industry
Construction and Real Estate
Employee
Revenue

Ciputra Surya Technographics

Ciputra Surya Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Ciputra Surya and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 513 Ciputra Surya employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Ciputra Surya has purchased the following applications: Microsoft 365 for Collaboration in 2017, TapTalk.io Platform for Customer Engagement in 2021, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2017 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Ciputra Surya is running and its propensity to invest more and deepen its relationship with Microsoft , Salesforce , TapTalk.io or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Ciputra Surya revenues, which have grown to $180.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ciputra Surya intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Ciputra Surya Data, Technology Stack, and Enterprise Applications
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2017 2017
Collaboration Collaboration 2022 2022
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
TapTalk.io Legacy TapTalk.io Platform Customer Engagement CRM n/a 2021 2021
In 2021, Ciputra Surya implemented the TapTalk.io Platform to strengthen Customer Engagement and to support customer service and CRM operations across Indonesia. The deployment centered on omnichannel in-app chat and chatbot capabilities to enable real time customer conversations and automated handling of frequent inquiries. The implementation utilized TapTalk.io Platform modules aligned with OneTalk omnichannel chat and chatbot functionality, configured for in-app messaging across mobile and web customer touchpoints. Configuration work focused on conversational workflows, message routing, session handoff to human agents, and chatbot response scripting to reduce manual ticket handling and streamline front line interactions. Operational coverage targeted Ciputra Surya customer service teams across Indonesia with the platform embedded into existing customer engagement channels to support sales inquiry handling and post sales service processes. Governance and process adjustments established chat response workflows, escalation paths, and content governance for chatbot scripts to align agent behavior with CRM operational procedures. The engagement was scoped to improve response times and customer engagement as part of Ciputra Surya support operations, with the TapTalk.io Platform providing omnichannel message orchestration and automated conversational handling through its in-app chat and chatbot capabilities.
Marketing Automation CRM 2019 2019
Marketing Automation CRM 2022 2022
Tag Management CRM 2020 2020
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft Azure Cloud Services Application Hosting and Computing Services IaaS n/a 2017 2017
Application Hosting and Computing Services IaaS 2020 2020
IT Decision Makers and Key Stakeholders at Ciputra Surya
First Name Last Name Title Function Department Email Phone
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Show All Contacts
Apps Being Evaluated by Ciputra Surya Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Ciputra Surya Technographics

Ciputra Surya is a Construction and Real Estate organization based in Indonesia, with around 513 employees and annual revenues of $180.0 million.

Ciputra Surya operates a diverse technology stack with applications such as Microsoft 365, TapTalk.io Platform and Microsoft Azure Cloud Services, covering areas like Collaboration, Customer Engagement and Application Hosting and Computing Services.

Ciputra Surya has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft and TapTalk.io.

Ciputra Surya recently adopted applications including Slack Connect in 2022, SendinBlue in 2022 and TapTalk.io Platform in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Ciputra Surya’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Ciputra Surya’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Ciputra Surya technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.