AI Buyer Insights:

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

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● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

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● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

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● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

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● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

Cisco Brazil
Location
Avenida das Nacoes Unidas 12901, Andar 18, Torre Oeste, Brooklin Paulista,
Sao Paulo, 04578-910,
Brazil
Website
https://www.cisco.com/c/br/
Phone
55 11 5508-9999
Artw industry
Communications
Employee
Revenue

Cisco Brazil Technographics

Cisco Brazil Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Cisco Brazil and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 800 Cisco Brazil employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Cisco Brazil has purchased the following applications: Harte Hanks nexTouch for Order Management in 2003 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Cisco Brazil is running and its propensity to invest more and deepen its relationship with Harte Hanks or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Cisco Brazil revenues, which have grown to $600.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Cisco Brazil intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Cisco Brazil Data, Technology Stack, and Enterprise Applications
SCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Harte Hanks Legacy Harte Hanks nexTouch Order Management SCM n/a 2003 2004
In 2003, Cisco Brazil implemented Harte Hanks nexTouch, deploying Harte Hanks nexTouch within an Order Management context to support inbound and outbound lead qualification. The initial deployment targeted customer care and telemarketing operations at Cisco’s Brazil subsidiary and was later expanded to Argentina and Chile as part of a broader Latin America rollout. The implementation configured Harte Hanks nexTouch as a telemarketing and response management platform, with functional capability for inbound call handling, outbound dialing campaigns, response tracking, and structured lead qualification workflows. Configuration emphasized campaign orchestration and standardized telequalification processes aligned to customer care and telemarketing business functions. Operational scope covered customer care and telemarketing teams across Latin America, with governance focused on consistent qualification scripts and checkpoints to scale telequalification. The engagement reportedly produced high lead-conversion rates and enabled regional expansion to Argentina and Chile, indicating scalable telequalification processes across Cisco’s Latin America operations.
IT Decision Makers and Key Stakeholders at Cisco Brazil
First Name Last Name Title Function Department Email Phone
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Show All Contacts
Apps Being Evaluated by Cisco Brazil Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Cisco Brazil Technographics

Cisco Brazil is a Communications organization based in Brazil, with around 800 employees and annual revenues of $600.0 million.

Cisco Brazil operates a diverse technology stack with applications such as Harte Hanks nexTouch, covering areas like Order Management.

Cisco Brazil has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Harte Hanks.

Cisco Brazil recently adopted applications including Harte Hanks nexTouch in 2003, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Cisco Brazil’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Cisco Brazil’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Cisco Brazil technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.