Citizen Watch United Kingdom
19 The Business Centre Molly Millars Lane,
Wokingham, RG41 2QY,
United Kingdom
Wokingham, RG41 2QY,
United Kingdom
44 11 8989-0333
Manufacturing
Citizen Watch United Kingdom Technographics
Citizen Watch United Kingdom Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Citizen Watch United Kingdom and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 68 Citizen Watch United Kingdom employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Citizen Watch United Kingdom has purchased the following applications: Stripe Payments for Payment Processing in 2021, FreeWheel Demandsuite for Agency Management in 2024, Zendesk Chat for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Citizen Watch United Kingdom is running and its propensity to invest more and deepen its relationship with Stripe , Apple , FreeWheel, A Comcast Company or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Citizen Watch United Kingdom revenues, which have grown to $34.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Citizen Watch United Kingdom intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Citizen Watch United Kingdom Tech Stack and Enterprise Applications
Citizen Watch United Kingdom ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Stripe | Legacy | Stripe Payments | Payment Processing | ERP | n/a | 2021 | 2021 |
In 2021, Citizen Watch United Kingdom implemented Stripe Payments for Payment Processing to enable online transactions on its ecommerce site. The deployment embeds Stripe Payments into the website checkout, centralizing payment acceptance for consumer orders placed on citizenwatch.co.uk, and aligning online checkout with the companys order capture processes. The implementation scope is focused on web based ecommerce sales serving customers in the United Kingdom and supports the order to cash business function.
Stripe Payments provides card payment acceptance and common digital payment methods, delivering authorization, capture and settlement capabilities consistent with Payment Processing platforms. Integration is implemented on the public website checkout, connecting payment authorization flows to merchant settlement and finance reconciliation processes, and requiring standard PCI related controls for operations and compliance. Citizen Watch United Kingdom uses Stripe Payments as its Payment Processing application to handle ecommerce payment acceptance and merchant account workflows.
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Payment Processing | ERP |
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2020 | 2020 |
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Citizen Watch United Kingdom ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FreeWheel, A Comcast Company | Legacy | FreeWheel Demandsuite | Agency Management | ERP Services and Operations | n/a | 2024 | 2024 |
In 2024, Citizen Watch United Kingdom implemented FreeWheel Demandsuite for Agency Management on its website to manage advertising demand workflows and campaign delivery. FreeWheel Demandsuite is deployed as the primary application to orchestrate ad decisioning, campaign delivery, and demand-side inventory across Citizen Watch United Kingdom digital properties.
Deployment is executed at the site level, integrated into the public website to enable campaign trafficking, inventory control, impression level reporting, and centralized ad operations configuration. Functional capabilities implemented include campaign management, ad inventory management, delivery controls, and analytics reporting, configured for use by the marketing and digital operations teams. Governance and operational workflows were organized to centralize campaign approvals and trafficking within digital marketing, with configuration and access managed through the FreeWheel Demandsuite interface.
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Citizen Watch United Kingdom AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Citizen Watch United Kingdom implemented Zendesk Chat, deploying a web embedded conversational layer classified as Chatbots and Conversational AI. The deployment places Zendesk Chat on the company website to capture customer inquiries and route sessions to live agents and automated messaging flows.
Configuration centers on the Zendesk Chat web widget and the browser based agent console, leveraging real time messaging, canned responses, and chat transcript capture consistent with Chatbots and Conversational AI capabilities. Zendesk Chat is surfaced on support and product pages to engage visitors and escalate sessions to human operators when required, using widget level triggers and availability controls.
Operational ownership aligns with customer support and online sales touch points, with administrators managing workflow rules, triggers, agent availability, and transcript retention. The implementation centralizes inbound web messaging for front line customer service and web support workflows, emphasizing queue management and session routing to support ongoing online customer engagement.
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Citizen Watch United Kingdom Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2016 | 2016 |
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Citizen Watch United Kingdom Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Citizen Watch United Kingdom eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce Fraud Protection | eCommerce |
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2017 | 2017 |
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eCommerce | eCommerce |
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2022 | 2022 |
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eCommerce | eCommerce |
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2019 | 2019 |
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eCommerce | eCommerce |
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2018 | 2018 |
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Personalization and Product Recommendations | eCommerce |
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2017 | 2017 |
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Personalization and Product Recommendations | eCommerce |
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2020 | 2020 |
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Product Information Management | eCommerce |
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2024 | 2024 |
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Citizen Watch United Kingdom CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2018 | 2018 |
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Customer Engagement | CRM |
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2023 | 2023 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2022 | 2022 |
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Customer Support | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2012 | 2012 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2018 | 2018 |
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Citizen Watch United Kingdom ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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Application Performance Management | ITSM |
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2014 | 2014 |
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Citizen Watch United Kingdom TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Citizen Watch United Kingdom IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Citizen Watch United Kingdom CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at Citizen Watch United Kingdom
| First Name | Last Name | Title | Function | Department | Phone | |
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VP Customer Care | VP | Customer Service | |
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Senior Vice President Customer Experience | VP | Customer Service | |
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VP, Consumer Insights and Data Management | VP | IT | |
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Direct To Consumer Support Manager | Manager | Finance | |
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Director, Information Systems | Director | IT | |
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Apps Being Evaluated by Citizen Watch United Kingdom Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Citizen Watch United Kingdom IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Citizen Watch United Kingdom digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Citizen Watch United Kingdom Technographics
Citizen Watch United Kingdom is a Manufacturing organization based in United Kingdom,
with around 68 employees and annual revenues of $34.0 million.
Citizen Watch United Kingdom operates a diverse technology stack with applications such as
Stripe Payments, FreeWheel Demandsuite and Zendesk Chat,
covering areas like Payment Processing, Agency Management and Chatbots and Conversational AI.
Citizen Watch United Kingdom has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Stripe, FreeWheel, A Comcast Company and Zendesk.
Citizen Watch United Kingdom recently adopted applications including
Adobe Commerce (ex Magento) in 2022, Zendesk Service in 2022 and Xandr Invest (ex AppNexus DSP) in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Citizen Watch United Kingdom’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Citizen Watch United Kingdom’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Citizen Watch United Kingdom technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.