AI Buyer Insights:

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Michelin, an e2open customer evaluated Oracle Transportation Management

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Michelin, an e2open customer evaluated Oracle Transportation Management

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Citizens Advice Scotland (CAS)
Location
1st Floor, Broadside, 2 Powderhall Road,
Edinburgh, EH7 4GB,
United Kingdom
Website
https://www.cas.org.uk/
Phone
44 13 1550 1000
Artw industry
Non Profit
Employee
Revenue

Citizens Advice Scotland (CAS) Technographics

Citizens Advice Scotland (CAS) Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Citizens Advice Scotland (CAS) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 Citizens Advice Scotland (CAS) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Citizens Advice Scotland (CAS) has purchased the following applications: Infor SunSystems for ERP Financial in 2017, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2019, Microsoft 365 for Collaboration in 2020 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Citizens Advice Scotland (CAS) is running and its propensity to invest more and deepen its relationship with Infor , LivePerson , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Citizens Advice Scotland (CAS) revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Citizens Advice Scotland (CAS) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Citizens Advice Scotland (CAS) Tech Stack and Enterprise Applications

Citizens Advice Scotland (CAS) ERP
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Infor Legacy Infor SunSystems ERP Financial ERP n/a 2017 2017
In 2017, Citizens Advice Scotland implemented Infor SunSystems to upgrade its core financial platform. The implementation addressed capacity and reporting needs by upgrading an existing SunSystems v4 estate to Infor SunSystems, with Castle delivering the upgrade to preserve required functionality and support the organisation's ongoing strategic development. The deployment focused on ERP Financial capabilities to centralise finance and reporting workflows, including configuration of core financial modules such as general ledger, accounts payable, accounts receivable and management reporting aligned with sector practices. Operational scope concentrated on the central finance function across the organisation, and governance adjustments included a consolidated system configuration and an organised rollout executed by Castle to maintain continuity of financial operations. Infor SunSystems is identified as the primary application providing the ERP Financial backbone for Citizens Advice Scotland.
Citizens Advice Scotland (CAS) AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
LivePerson Legacy LivePerson Conversational Cloud Chatbots and Conversational AI AI-Powered Application n/a 2019 2019
In 2019, Citizens Advice Scotland deployed LivePerson Conversational Cloud on their website as a Chatbots and Conversational AI implementation to extend web-based access to advice and client intake. The LivePerson Conversational Cloud deployment serves as the primary conversational channel for front-door client engagement, positioning conversational automation alongside advisor-assisted sessions and supporting online triage for public-facing advice services. The implementation centers on web chat widget delivery, natural language understanding for intent classification, scripted automated messaging and conversation orchestration, and controlled handoff to human advisors for complex cases. Governance emphasizes conversational content management, periodic intent model review, session escalation workflows for advisor intervention, and operational processes to oversee conversational quality and advisor routing for the Citizens Advice Scotland advice and client services functions.
Citizens Advice Scotland (CAS) Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2020 2020
In 2020, Citizens Advice Scotland implemented Microsoft 365 as its Collaboration platform. The cloud hosted deployment centralized productivity, email and document management for approximately 150 employees, consolidating casework support and internal operations under a single Microsoft 365 tenant. Microsoft 365 was configured to deliver core Collaboration capabilities including Exchange Online email, SharePoint Online document libraries, OneDrive file storage and Microsoft Teams for real time collaboration and meetings. The organisation uses Microsoft 365 on their website to surface hosted documents and provide collaborative content to users. Governance design emphasized centralized tenant administration, user provisioning, role based access controls and retention and compliance settings appropriate to a non profit environment. Operational scope focused on staff across Citizens Advice Scotland and on enabling cloud native workflows for document lifecycle, internal communications and team collaboration.
Citizens Advice Scotland (CAS) Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Digital Signing Content Management 2020 2020
Web Content Management Content Management 2020 2020
Citizens Advice Scotland (CAS) CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Customer Support CRM 2020 2020
Citizens Advice Scotland (CAS) PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2019 2019

IT Decision Makers and Key Stakeholders at Citizens Advice Scotland (CAS)

First Name Last Name Title Function Department Email Phone
CEO CXO Finance
Head of Finance Director Finance
Head of IT Director IT
Show All Contacts

Apps Being Evaluated by Citizens Advice Scotland (CAS) Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Citizens Advice Scotland (CAS) IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Citizens Advice Scotland (CAS) digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Citizens Advice Scotland (CAS) Technographics
Citizens Advice Scotland (CAS) is a Non Profit organization based in United Kingdom, with around 150 employees and annual revenues of $20.0 million.
Citizens Advice Scotland (CAS) operates a diverse technology stack with applications such as Infor SunSystems, LivePerson Conversational Cloud and Microsoft 365, covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Citizens Advice Scotland (CAS) has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Infor, LivePerson and Microsoft.
Citizens Advice Scotland (CAS) recently adopted applications including Microsoft 365 in 2020, Exclaimer Cloud Signatures for Office 365 in 2020 and CIVIC Ffora in 2020, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Citizens Advice Scotland (CAS)’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Citizens Advice Scotland (CAS)’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Citizens Advice Scotland (CAS) technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.