City Index
16 Finsbury Circus,
London, EC2M 7EB,
United Kingdom
London, EC2M 7EB,
United Kingdom
44 20 3194 1801
Professional Services
City Index Technographics
City Index Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City Index and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 810 City Index employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City Index has purchased the following applications: Infor SunSystems for ERP Financial in 2009, LiveHelpNow Live Chat for Chatbots and Conversational AI in 2016, Sitecore CMS for Web Content Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City Index is running and its propensity to invest more and deepen its relationship with Infor , LiveHelpNow , LivePerson or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City Index revenues, which have grown to $358.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City Index intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City Index Tech Stack and Enterprise Applications
City Index ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP | n/a | 2009 | 2009 |
In 2009, City Index implemented Infor SunSystems as its core ERP Financial application to centralize daily accounting and management reporting across its UK and Australia offices. The deployment emphasized financial ledger controls and daily journal workflows within Infor SunSystems, making the application the primary system for posting open trade equity journals, wire fees, intercompany transfers, and routine cash and expense postings.
Operational configuration in Infor SunSystems included automated batch file processing, exchange rate loading, and ledger posting routines. Daily operations required verification and loading of automatically generated batch files separated by two client systems, G2 and GTS, into Infor SunSystems, and routine posting of the unrealised gain or loss on open positions as Open Trade Equity journals.
Integrations were structured around client-based feeds and SQL-driven extracts, with G2 and GTS feeding transaction batches into SunSystems and SQL queries used to extract undetermined and miscellaneous entries for investigation and clearing. City Index maintained day to day accounts using Infor SunSystems alongside Vision, and the configuration supported close collaboration with the management accounting team for daily P&L preparation and management reporting.
Governance and workflow responsibilities were formalized at the transaction level, with roles performing check, load and verification of batch files, posting of daily journals, loading of exchange rates, and approving and releasing payments and expenses in SunSystems. The implementation emphasized procedural controls for journal posting and exception handling, including SQL-based investigation of undetermined items and defined steps to clear those entries into Infor SunSystems.
|
City Index AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveHelpNow | Legacy | LiveHelpNow Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, City Index deployed LiveHelpNow Live Chat. The LiveHelpNow Live Chat implementation appears on City Index's UK website and is categorized as Chatbots and Conversational AI to provide real time web-based customer engagement and agent assisted conversations for retail trading customers. The deployment centered on embedding the chat widget and configuring session initiation triggers and proactive invite logic to capture in situ customer inquiries and support interactions.
Functional capabilities aligned with Chatbots and Conversational AI included live operator routing, canned responses, knowledge assisted reply flows, chat transcripts, and an agent monitoring dashboard for handling inbound chats. Operational coverage focused on the customer facing web channel and impacted customer support and client engagement workflows, with governance oriented around chat routing rules, escalation paths to human agents, and transcript retention for ongoing support processes.
|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2017 | 2017 |
|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2021 | 2021 |
|
City Index Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sitecore | Legacy | Sitecore CMS | Web Content Management | Content Management | n/a | 2017 | 2017 |
In 2017, City Index implemented Sitecore CMS to serve as its Web Content Management platform for the public website and marketing operations. The deployment positions Sitecore CMS as the core system for authoring, structuring, and publishing web content across the corporate site, aligning the application with marketing and web operations functions.
Sitecore CMS in this implementation is used for component-based page templates, content authoring workflows, versioned publishing, and digital asset management consistent with Web Content Management capabilities. The configuration likely includes role-based editorial controls and multi-stage approval processes, and exposes integration points for analytics and marketing automation systems commonly paired with a Web Content Management platform.
Operational ownership is centered on marketing and web operations teams, with governance implemented through editorial workflows, content release scheduling, and permissions management to control site updates. The implementation narrative indicates Sitecore CMS is the authoritative platform for City Index website content, supporting ongoing content lifecycle management and editorial governance.
|
City Index CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2015 | 2015 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2015 | 2015 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2014 | 2014 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2016 | 2016 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
City Index IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2013 | 2013 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Digital Workspace | IaaS |
|
2016 | 2016 |
|
City Index CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2013 | 2013 |
|
IT Decision Makers and Key Stakeholders at City Index
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Chief Financial Officer | CXO | Finance | |
|
|
|
Ops and Finance Manager | Manager | Finance | |
|
|
|
Global Head of Systems and Infrastructure | Director | IT | |
|
Apps Being Evaluated by City Index Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City Index IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City Index digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD City Index Technographics
City Index is a Professional Services organization based in United Kingdom,
with around 810 employees and annual revenues of $358.0 million.
City Index operates a diverse technology stack with applications such as
Infor SunSystems, LiveHelpNow Live Chat and Sitecore CMS,
covering areas like ERP Financial, Chatbots and Conversational AI and Web Content Management.
City Index has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, LiveHelpNow and Sitecore.
City Index recently adopted applications including
Salesforce Chat (formerly Salesforce Live Agent) in 2021, Kibo Unified Commerce in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City Index’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City Index’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City Index technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.