City Of Beverly Hills
455 North Rexford Dr,
Beverly Hills, 90210, CA,
United States
Beverly Hills, 90210, CA,
United States
1 310-285-1000
Government
City Of Beverly Hills Technographics
City Of Beverly Hills Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City Of Beverly Hills and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 984 City Of Beverly Hills employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City Of Beverly Hills has purchased the following applications: Tyler Munis ERP for Government ERP in 2008, Zoom for Audio Video and Web Conferencing in 2021, Avaya Call Management System for Call Center in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City Of Beverly Hills is running and its propensity to invest more and deepen its relationship with Tyler Technologies , CivicPlus , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City Of Beverly Hills revenues, which have grown to $470.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City Of Beverly Hills intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City Of Beverly Hills Tech Stack and Enterprise Applications
City Of Beverly Hills ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tyler Technologies | Legacy | Tyler Munis ERP | Government ERP | ERP Services and Operations | n/a | 2008 | 2008 |
In 2008, City Of Beverly Hills implemented Tyler Munis ERP. The Tyler Munis ERP is a Government ERP deployed to consolidate municipal finance and human resources operations and to centralize core financial management and human capital management workflows across city departments.
Project governance was structured around formal RFP development, budgeting and bid evaluation, vendor selection, and detailed project planning. Implementation teams produced recurring status reporting for managers that tracked schedule, budget, milestones, metrics, key events, risks and issues, and applied full software development lifecycle controls guided by PMI’s PMBOK.
Delivery workstreams focused on configuration and COTS customization of Tyler Munis ERP, and included configuration, implemented data migration from legacy databases into the Tyler Munis schema, and infrastructure provisioning for servers, networks and backups. Functional modules implemented emphasized finance and human resources capabilities consistent with Government ERP functional taxonomy.
The Tyler Munis ERP rollout was managed alongside a broader municipal IT portfolio that included public safety CAD and RMS programs with GIS ESRI interfaces, public works asset and maintenance systems Infor Hansen with GIS interfaces, electronic plan check and review via Avolve, automated mass notification via Everbridge, document management with Documentum EMC, and IT asset and incident management using Altiris. Consistent SDLC disciplines, project controls and a mix of Waterfall, Scrum and Agile methodologies were applied across these concurrent projects.
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Government ERP | ERP Services and Operations |
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2022 | 2022 |
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City Of Beverly Hills Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021 City Of Beverly Hills implemented Zoom from Zoom Video Communications as its Audio Video and Web Conferencing platform. The deployment is visible on the municipal website, where Zoom meeting embeds and live streams are used to present public sessions and to support staff collaboration. Zoom provides standard Audio Video and Web Conferencing capabilities such as hosted meetings, webinar-style broadcasts, screen sharing, recording and link-based access, aligning with public meeting and civic engagement workflows.
The implementation follows a cloud-native SaaS model, with Zoom instances integrated into web pages for public access and internal use, indicating a combination of public-facing streaming and private meeting rooms. Operational scope covers municipal departments and public engagement functions, and the website integration creates governance needs around meeting publication, access controls and records retention workflows.
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Collaboration | Collaboration |
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2020 | 2020 |
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City Of Beverly Hills CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Avaya | Legacy | Avaya Call Management System | Call Center | CRM | n/a | 2015 | 2015 |
In 2015 City Of Beverly Hills deployed Avaya Call Management System to support its municipal Beverly Hills Fiber contact center serving residential and commercial customers. The Avaya Call Management System was provisioned as the central monitoring and reporting backbone for the city Call Center, establishing a single source for real-time supervisor views and historical call analytics.
The implementation configured core Call Center capabilities including real-time agent and queue monitoring, historical call detail reporting, supervisor consoles, and performance dashboards. Configuration emphasized workforce management and quality monitoring workflows, aligning Avaya Call Management System outputs with staffing and scheduling metrics to support inbound and outbound contact workflows.
Operational integration connected the Avaya Call Management System to the contact center workforce management processes and quality monitoring tools referenced by center leadership, and it supported coordination between customer service supervisors, field operations and dispatch teams, and other city representatives. The implementation covered day-to-day customer support operations for Beverly Hills Fiber and was used by supervisors and customer service staff to drive scheduling, forecasting, and performance reviews.
Governance and process changes were centered on standardized staffing and scheduling metrics, call volume forecasting, and routine reporting cadence managed by the Contact Center Manager. The manager reports that measures implemented with the Avaya Call Management System contributed to improved customer loyalty and retention, and that the system underpins the city Call Center approach to delivering higher service standards.
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Citizen Engagement | CRM |
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2019 | 2019 |
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Real Estate CRM | CRM |
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2019 | 2019 |
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City Of Beverly Hills IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Backup as a Service (BaaS) | IaaS |
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2015 | 2015 |
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Cloud Storage | IaaS |
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2015 | 2015 |
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Network Virtualisation | IaaS |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at City Of Beverly Hills
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by City Of Beverly Hills Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City Of Beverly Hills IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City Of Beverly Hills digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD City Of Beverly Hills Technographics
City Of Beverly Hills is a Government organization based in United States,
with around 984 employees and annual revenues of $470.0 million.
City Of Beverly Hills operates a diverse technology stack with applications such as
Tyler Munis ERP, Zoom and Avaya Call Management System,
covering areas like Government ERP, Audio Video and Web Conferencing and Call Center.
City Of Beverly Hills has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Tyler Technologies, Zoom Video Communications and Avaya.
City Of Beverly Hills recently adopted applications including
CivicRec in 2022, Zoom in 2021 and Microsoft 365 in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City Of Beverly Hills’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City Of Beverly Hills’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City Of Beverly Hills technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.