Folsom, 95630, CA,
United States
City of Folsom Technographics
City of Folsom Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Folsom and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 City of Folsom employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Folsom has purchased the following applications: CentralSquare Superion ONESolution for Government ERP in 2016, Hotjar for Customer Experience in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Folsom is running and its propensity to invest more and deepen its relationship with CentralSquare , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Folsom revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Folsom intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Folsom Tech Stack and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CentralSquare | Legacy | CentralSquare Superion ONESolution | Government ERP | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016 City of Folsom implemented CentralSquare Superion ONESolution as its Government ERP platform. The deployment served as a centralized finance and accounting backbone for the municipal organization of roughly 300 employees, making CentralSquare Superion ONESolution the city’s primary finance application. The implementation focused on municipal accounting requirements and fund-level financial controls aligned to Government ERP functional expectations.
Configuration concentrated on ONESolution Finance capabilities, with standard financial workflows such as general ledger, accounts payable, accounts receivable and budgeting configured to support municipal reporting. The city’s implementation regularly generates a .txt file that is uploaded into ONESolution Finance, reflecting a file-based integration pattern for ingesting upstream transactional data into CentralSquare Superion ONESolution. Module configuration emphasized validation and mapping logic to align imported data with fund and departmental structures.
Operational scope covered the city finance and accounting function across departments, with governance layered around file format standards, intake validation and scheduled upload procedures to preserve data integrity. The rollout organized finance workflows to leverage the Government ERP application and instituted process controls for the recurring .txt file exchange into ONESolution Finance. Ongoing operations require maintaining the file generation and upload discipline to sustain accurate municipal accounting within CentralSquare Superion ONESolution.
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2021 | 2021 |
In 2021, the City of Folsom deployed Hotjar on its public website to extend its Customer Experience capabilities. The City of Folsom implemented Hotjar as client-side instrumentation to support web behavior analysis and citizen engagement diagnostics within the Customer Experience portfolio.
Hotjar was embedded as a lightweight browser script to enable session recordings, heatmaps, and on-page feedback widgets, capabilities that align with Customer Experience implementations. The deployment scope focused on the municipal website and web pages that surface city services, with operational ownership implied for web services, communications, and digital service workflows. Governance emphasized typical public sector controls, including cookie consent and privacy configuration for user data capture, and the implementation supported iterative tuning of content and navigation through behavioral analytics rather than backend system integration.
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IT Decision Makers and Key Stakeholders at City of Folsom
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by City of Folsom Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||