City of Grand Rapids, MI
300 Monroe Avenue NW,
Grand Rapids, 49503, MI,
United States
Grand Rapids, 49503, MI,
United States
1 616-456-3000
Government
City of Grand Rapids, MI Technographics
City of Grand Rapids, MI Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Grand Rapids, MI and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1650 City of Grand Rapids, MI employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Grand Rapids, MI has purchased the following applications: CGI Advantage Financial Management for ERP Financial in 2015, Oracle Cloud HCM for Core HR in 2023, DESIGNA Parking Management Systems for Parking Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Grand Rapids, MI is running and its propensity to invest more and deepen its relationship with CGI Group , Oracle , DESIGNA or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Grand Rapids, MI revenues, which have grown to $430.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Grand Rapids, MI intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Grand Rapids, MI Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CGI Group | Legacy | CGI Advantage Financial Management | ERP Financial | ERP Financial Management | n/a | 2015 | 2015 |
In 2015, the City of Grand Rapids, MI contracted CGI Group under a $6.5 million agreement to deploy CGI Advantage Financial Management via the CGI Advantage360 software-as-a-service offering, targeting municipal finance modernization. The engagement was executed in partnership with the Michigan Municipal Services Authority as part of a broader program to provision ERP Financial capabilities to Michigan localities.
CGI Advantage Financial Management was configured to deliver core ERP Financial capabilities including general ledger, accounts payable, accounts receivable, fixed asset management, budget control and cash management, aligned to municipal fund accounting and governmental chart of accounts. The implementation emphasized financial control, high-volume transaction processing and budget to actual reporting workflows typical for city finance operations.
Operational coverage focused on the City of Grand Rapids finance department, treasury and procurement functions, along with departmental accounting staff, with the application serving as the central financial system. Integrations were planned or implemented with adjacent municipal systems where required, such as payroll and utility billing systems, to enable end-to-end financial posting and reconciliation workflows.
Governance and rollout were coordinated through CGI and the Michigan Municipal Services Authority, enabling a SaaS subscription model and standardized configuration templates for participating jurisdictions. The program design included centralized configuration of the chart of accounts and procurement workflows, staged cutover for transactional modules and city-level change management to align operational processes to the new CGI Advantage Financial Management system.
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ERP Financial | ERP Financial Management |
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2023 | 2024 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud HCM | Core HR | HCM | Highstreet IT Solutions | 2023 | 2024 |
In 2023, the City of Grand Rapids initiated implementation of Oracle Cloud HCM to consolidate Core HR functions across its municipal workforce. Highstreet IT Solutions is the systems integrator leading the deployment using its Cloud Transformation Methodology, with an emphasis on user readiness and flexible implementation timelines.
Oracle Cloud HCM is being configured for core employee lifecycle management, position control, benefits administration, time and absence processing, and foundational talent and HR reporting capabilities typical of Core HR deployments. The implementation includes Oracle SaaS tenancy configured to receive auto-delivered quarterly updates, and the project scope explicitly includes enrollment in ECS Application Update Service to manage update cycles. Highstreet will combine configuration with process standardization to reduce duplicative and manual workflows that the city currently manages via spreadsheets and paper.
Operational coverage targets municipal HR operations across city departments and workforce programs, including support for the GRow1000 youth employment initiative which places youth in city job sites. Integration workstreams are scoped to consolidate manual data sources and establish system-based HR records and workflows, improving data consistency across hiring, onboarding, and workforce assignments. The implementation is positioned to support payroll and benefits lifecycle touchpoints within the city’s broader financial and benefits administration processes.
Governance and post-go-live support include a 48 month support engagement combining Highstreet’s ECS Support Services and ECS Application Update Service, and a guaranteed five-year cost structure to stabilize operating forecasts. The implementation has a projected go-live of April of 2024, and the vendor-implemented cadence for quarterly SaaS updates is part of the ongoing operational plan. Highstreet’s methodology emphasizes user readiness and phased rollout to municipal HR teams, with change governance aligning configuration, training, and application update management to city operational objectives.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DESIGNA | Legacy | DESIGNA Parking Management Systems | Parking Management | ERP Services and Operations | n/a | 2018 | 2019 |
In 2018, the City of Grand Rapids, MI implemented DESIGNA Parking Management Systems, deploying DESIGNA's ABACUS platform to manage paid parking across municipal ramps, lots and street parking. DESIGNA Parking Management Systems was delivered as a Parking Management solution to enable paid parking, validation tickets and online pre booking. The initial installation phase introduced pay stations across the city and established centralized control points for lane management and transaction processing.
The deployment used DESIGNA's ABACUS parking management system with pay stations, vehicle lanes and centralized management software, configured to support ticket validation workflows and an online pre booking channel. Functional capabilities implemented included pay station payment handling, lane control for ramp access, and a central back office for transaction reconciliation, tariff configuration and operational monitoring. Configuration work focused on validation rules, customer facing reservation workflows and consolidation of transactional data into the centralized ABACUS system.
Pay stations were installed beginning in 2018 and the integrated city system was completed and operational by 2019, delivering a unified municipal parking platform across ramps, lots and on street assets. Operational scope covered municipal parking operations and customer service functions, enabling new digital customer services tied to the DESIGNA Parking Management Systems deployment. Governance centralized tariff and validation policy control in the ABACUS back office and the rollout proceeded in phases to minimize disruption to parking operations.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Video Editing | Content Management |
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2017 | 2017 |
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Web Content Management | Content Management |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2017 | 2017 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2015 | 2016 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2016 | 2016 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2019 | 2019 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at City of Grand Rapids, MI
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by City of Grand Rapids, MI Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD City of Grand Rapids, MI Technographics
City of Grand Rapids, MI is a Government organization based in United States,
with around 1650 employees and annual revenues of $430.0 million.
City of Grand Rapids, MI operates a diverse technology stack with applications such as
CGI Advantage Financial Management, Oracle Cloud HCM and DESIGNA Parking Management Systems,
covering areas like ERP Financial, Core HR and Parking Management.
City of Grand Rapids, MI has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as CGI Group, Oracle and DESIGNA.
City of Grand Rapids, MI recently adopted applications including
Oracle Cloud ERP in 2023, Oracle Cloud HCM in 2023 and Airtable in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Grand Rapids, MI’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of Grand Rapids, MI’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Grand Rapids, MI technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.