Plaquemine, LA 70764, 70764, LA,
United States
City of Iberville Parish, LA Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Iberville Parish, LA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 350 City of Iberville Parish, LA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Iberville Parish, LA has purchased the following applications: mHelpDesk Field Service for Field Service Management in 2015, DNN Evoq Content for Web Content Management in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Iberville Parish, LA is running and its propensity to invest more and deepen its relationship with mHelpDesk , DotNetNuke , Progress Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Iberville Parish, LA revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Iberville Parish, LA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| mHelpDesk | Legacy | mHelpDesk Field Service | Field Service Management | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015, City of Iberville Parish, LA implemented mHelpDesk Field Service as a Field Service Management solution and published access to the application via its municipal website to support field operations. The deployment emphasizes the mHelpDesk Field Service application as the operational interface for work intake and field scheduling across municipal field activities.
Configuration and functional scope align with typical Field Service Management capabilities, including centralized job and work order management, scheduling and dispatch workflows, mobile technician access, customer and site record management, and basic invoicing and job completion tracking. The implementation uses these standard functional modules to formalize job assignment and field reporting workflows for municipal staff.
Operationally the mHelpDesk Field Service instance is provisioned for web and mobile access to support office-based schedulers and field personnel, and it is surfaced on the City of Iberville Parish website to streamline public requests and job visibility. The deployment model is consistent with cloud-hosted field service applications, enabling remote data entry and job status updates from field devices while retaining administrative control through web interfaces.
Governance and process changes associated with the rollout focused on standardizing intake to dispatch handoffs, formalizing job lifecycle states, and establishing administrative ownership for scheduling and records. The implementation positioned mHelpDesk Field Service as the primary system of record for field work coordination within municipal operations.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DotNetNuke | Legacy | DNN Evoq Content | Web Content Management | Content Management | n/a | 2014 | 2014 |
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Web Content Management | Content Management |
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2014 | 2014 |
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