City of Monroe, Louisiana
400 Lea Joyner Expressway,
Monroe, 71201, LA,
United States
Monroe, 71201, LA,
United States
1 318-329-2200
Government
City of Monroe, Louisiana Technographics
City of Monroe, Louisiana Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Monroe, Louisiana and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 950 City of Monroe, Louisiana employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Monroe, Louisiana has purchased the following applications: Tyler New World ERP for Government ERP in 2018, GoDaddy Webmail for Collaboration in 2016, Badger Meter EyeOnWater for Customer Engagement in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Monroe, Louisiana is running and its propensity to invest more and deepen its relationship with Tyler Technologies , GoDaddy , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Monroe, Louisiana revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Monroe, Louisiana intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Monroe, Louisiana Tech Stack and Enterprise Applications
City of Monroe, Louisiana ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tyler Technologies | Legacy | Tyler New World ERP | Government ERP | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, City of Monroe, Louisiana implemented Tyler New World ERP, a Government ERP application. The deployment centered on municipal financial operations with explicit emphasis on invoice entry and payment processing workflows, reflecting job requirements that prefer hands on experience with New World ERP invoice entry and payment processes. Tyler New World ERP was configured to support core municipal accounting functions such as accounts payable, cash management and general ledger, aligning application modules with the city finance organization's transaction processing needs.
Operational scope covered city finance and administrative departments and staff responsible for vendor invoice entry and payment approvals, consistent with the municipality size of 950 employees. Configuration work included role based approval routing, invoice capture and payment disbursement workflows, and documentation of standard operating procedures for invoice and payment processing. Governance centered on centralized transactional controls and process ownership within finance to ensure consistent invoice entry and payment execution.
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City of Monroe, Louisiana Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoDaddy | Legacy | GoDaddy Webmail | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, City of Monroe, Louisiana deployed GoDaddy Webmail as its web-based email solution. The implementation positions GoDaddy Webmail as the municipality's primary Collaboration application for domain-hosted email addresses accessible via the city's website, using the monroela.us domain to present municipal contact points and inbox access.
Configuration emphasizes core webmail capabilities, including mailbox provisioning, web-based mail client access, calendar and contact management, and administrative controls to support municipal departments and staff. Operational ownership is handled by the city IT organization, which manages domain records and user accounts through GoDaddy while delivering standard Collaboration workflows such as message exchange, scheduling, and shared contacts across municipal departments, with no public detail on additional integrations.
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Collaboration | Collaboration |
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2021 | 2021 |
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Survey and Questionnaire | Collaboration |
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2021 | 2021 |
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City of Monroe, Louisiana CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Badger Meter | Legacy | Badger Meter EyeOnWater | Customer Engagement | CRM | n/a | 2020 | 2020 |
In 2020, the City of Monroe, Louisiana implemented Badger Meter EyeOnWater to strengthen Customer Engagement for Monroe Water System customers, pairing the customer portal with Badger Meter BEACON metering and analytics. The deployment centralized customer-facing consumption visibility and event notification as part of a water utility rollout in the United States, aligning field metering telemetry with resident alerting workflows.
Badger Meter BEACON provided the telemetry and analytics backbone, while Badger Meter EyeOnWater delivered resident access to consumption dashboards, leak detection notifications, and configurable alerting during extreme weather events. Configuration work focused on account provisioning for residents, alert thresholds for abnormal usage, and instrumenting continuous consumption reporting to enable near real time detection of spikes and leaks.
Operational coverage included Monroe Water System staff and the city’s residential customer base, with analytics visible to utility staff for incident triage and to customers via the EyeOnWater portal and notifications. The implementation bridged operational metering data to customer engagement and CRM oriented workflows so staff could rapidly correlate BEACON analytics with on the ground responses.
The deployment enabled staff to quickly identify massive usage spikes following the February 2021 storms, and enabled a rapid response that saved an identified customer location 400,000 gallons. The narrative links Badger Meter EyeOnWater and BEACON to practical operational resilience, customer notification, and leak mitigation for the Monroe Water System.
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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City of Monroe, Louisiana IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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City of Monroe, Louisiana CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at City of Monroe, Louisiana
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by City of Monroe, Louisiana Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of Monroe, Louisiana IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of Monroe, Louisiana digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD City of Monroe, Louisiana Technographics
City of Monroe, Louisiana is a Government organization based in United States,
with around 950 employees and annual revenues of $200.0 million.
City of Monroe, Louisiana operates a diverse technology stack with applications such as
Tyler New World ERP, GoDaddy Webmail and Badger Meter EyeOnWater,
covering areas like Government ERP, Collaboration and Customer Engagement.
City of Monroe, Louisiana has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Tyler Technologies, GoDaddy and Badger Meter.
City of Monroe, Louisiana recently adopted applications including
Microsoft 365 in 2021, Momentive SurveyMonkey in 2021 and Intuit Mailchimp in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Monroe, Louisiana’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of Monroe, Louisiana’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Monroe, Louisiana technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.