Oswego, 13126-2556, NY,
United States
City of Oswego Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Oswego and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 City of Oswego employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Oswego has purchased the following applications: Microsoft 365 for Collaboration in 2018, TextMyGov for Customer Engagement in 2026, Adobe ColdFusion for Apps Development in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Oswego is running and its propensity to invest more and deepen its relationship with Microsoft , TextMyGov , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Oswego revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Oswego intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TextMyGov | Legacy | TextMyGov | Customer Engagement | CRM | n/a | 2026 | 2026 |
In 2026, City of Oswego deployed TextMyGov for Customer Engagement to provide citizen engagement through 24/7 two way texting. TextMyGov was provisioned to support municipal intake for citizens in Oswego, New York, United States, with primary business functions including communications, citizen services, and public works.
The deployment emphasized conversational SMS intake, automated routing, and a complaint to work order workflow, with module usage aligned to issue reporting and departmental routing. TextMyGov handles two way message threading, delivers links to city documents, and captures structured report data to convert citizen complaints into routable work requests.
Operational coverage is citywide within municipal departments, with complaints and work orders automatically directed to the proper department, routing into communications or CRM intake queues and public works work order processes. Governance focused on routing rules and departmental intake workflows, and the program cost was reported at approximately $5,000 per year.
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe ColdFusion | Apps Development | PaaS | n/a | 2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
|
2019 | 2019 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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| Date | Company | Status | Vendor | Product | Category | Market |
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