City of Pendleton, OR
500 SW Dorion Avenue,
Pendleton, 97801, OR,
United States
Pendleton, 97801, OR,
United States
1 541-966‑0201
Government
City of Pendleton, OR Technographics
City of Pendleton, OR Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Pendleton, OR and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 City of Pendleton, OR employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Pendleton, OR has purchased the following applications: Tyler Incode ERP for Government ERP in 2018, Acquia Campaign Studio (ex Mautic) for Marketing Automation in 2021, Esri Arcgis for Geographic Information System in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Pendleton, OR is running and its propensity to invest more and deepen its relationship with Tyler Technologies , Acquia , Esri or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Pendleton, OR revenues, which have grown to $33.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Pendleton, OR intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Pendleton, OR Tech Stack and Enterprise Applications
City of Pendleton, OR ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tyler Technologies | Legacy | Tyler Incode ERP | Government ERP | ERP Services and Operations | n/a | 2018 | 2019 |
In 2018 City of Pendleton, OR implemented Tyler Incode ERP as a Government ERP to establish a citywide platform for financials, procurement, and foundational enterprise asset management capabilities. The deployment was intended to support Public Works operations for Streets, Water, Wastewater, and Stormwater while providing a pathway to extend asset and work order management to Parks and Recreation, City Facilities, and Code Inspection. This implementation aligned with a documented selection process that moved from needs definition through vendor evaluation, final candidate selection, and procurement. The stated goal was to create an initial phase for an Enterprise Asset Management program that improves asset knowledge capture and supports capital forecasting. The Tyler Incode ERP configuration focused on core modules and functional capabilities required by the city, including purchasing and procurement workflows, asset and inventory management, work order management with configurable layouts, role-aware dashboards, barcode scanning for inventory control, custom reporting and capital forecasting. The implementation emphasized in-the-field access and mobile workflows tied to spatial asset records, supporting the requirement for GIS-enabled asset collection and map-based work order linkage. Integrations and operational coverage were scoped to interoperate with the city’s ESRI ArcGIS Local Government Data Model based GIS, to accept SCADA telemetry for operational assets, and to exchange financial and procurement data with the city’s Tyler financial systems as required by the selection criteria. Governance and rollout followed the city’s phased approach, beginning with Public Works as the initial operational domain and planning extension to other departments over time, with configuration governance, role segregation, and workflow standardization documented during the selection and implementation phases.
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City of Pendleton, OR CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Acquia | Legacy | Acquia Campaign Studio (ex Mautic) | Marketing Automation | CRM | n/a | 2021 | 2021 |
In 2021, the City of Pendleton, OR deployed Acquia Campaign Studio (ex Mautic) on its municipal website. The implementation uses Acquia Campaign Studio as the city’s Marketing Automation platform for constituent communications and service notifications, consolidating email lists and web signups under a single Marketing Automation tool.
The deployment configures core modules including contact database management, web form and landing page capture, email campaign design and scheduling, and campaign automation workflows for drip and event-triggered communications. Tagging, segmentation, and tracking of page interactions are configured to support targeted outreach and subscription management within Acquia Campaign Studio.
Acquia Campaign Studio is embedded into the City of Pendleton website to ingest form submissions and newsletter signups, creating a web-driven data flow from site interactions into the Marketing Automation contact repository. Operational coverage focuses on communications, community engagement, and public information functions across municipal departments.
Governance has been structured around campaign approval and audience segmentation, with role-based access controls and consent handling aligned to municipal privacy practices. Configuration emphasizes reusable email templates and centralized list hygiene to standardize outreach and maintain consistent constituent messaging.
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Utilities Customer Care and Billing | CRM |
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2018 | 2018 |
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City of Pendleton, OR PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Esri | Legacy | Esri Arcgis | Geographic Information System | PLM and Engineering | n/a | 2019 | 2019 |
In 2019 City of Pendleton, OR implemented Esri Arcgis as its Geographic Information System to establish a spatial foundation for an Enterprise Asset Management program. The deployment was driven by a 2016 needs assessment that identified gaps in the city’s previous computerized maintenance management capabilities, documented the requirement for ESRI Local Government Data Model compatibility, and prioritized spatially enabled asset, work order, and field access workflows for Public Works operations.
The Esri Arcgis implementation focused on providing spatial GIS as the authoritative asset layer, enabling editable asset inventories that link map features to work history and asset attributes. Configuration emphasized support for linear and vertical asset classes used by Streets, Water, Wastewater, and Stormwater divisions, map-linked work order associations, customizable reporting fields, and mobile field access to digital maps and attribute editing for in-the-field crews.
The deployment was scoped to integrate spatial data modeling with the city’s broader application ecosystem, with procurement criteria explicitly requiring the ability to communicate with Tyler Technologies Incode v.10 and to receive SCADA telemetry for operational systems. Operational coverage prioritized Public Works initially, with documented plans to expand GIS‑anchored asset management to additional City services such as Parks and Recreation, City Facilities, and Code Inspection.
Governance and rollout followed the city’s selection process steps of defining needs, exploring vendors, selecting finalists, and negotiating implementation, positioning Esri Arcgis as the enterprise Geographic Information System that underpins future asset management workflows. The implementation was intended to improve the city’s capabilities for planning rehabilitation and replacement, capture and retain asset information, and support a proactive, enterprise-wide asset management program.
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City of Pendleton, OR TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Critical Event Management | TRM |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at City of Pendleton, OR
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by City of Pendleton, OR Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of Pendleton, OR IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of Pendleton, OR digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD City of Pendleton, OR Technographics
City of Pendleton, OR is a Government organization based in United States,
with around 300 employees and annual revenues of $33.0 million.
City of Pendleton, OR operates a diverse technology stack with applications such as
Tyler Incode ERP, Acquia Campaign Studio (ex Mautic) and Esri Arcgis,
covering areas like Government ERP, Marketing Automation and Geographic Information System.
City of Pendleton, OR has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Tyler Technologies, Acquia and Esri.
City of Pendleton, OR recently adopted applications including
Acquia Campaign Studio (ex Mautic) in 2021, Esri Arcgis in 2019 and Tyler Incode ERP in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Pendleton, OR’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of Pendleton, OR’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Pendleton, OR technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.