Apps Run The World

City of San Jose Software Purchases and Digital Transformation Initiatives

Last updated on 2021-08-18 15:05:00

Discover the latest software purchases and digital transformation initiatives being undertaken by City of San Jose and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6304 City of San Jose employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that City of San Jose has purchased the following applications: Matomo Analytics for Marketing Analytics in 2021, GoDaddy for Application Hosting Services in 2021, Lucky Orange for Marketing Analytics in 2021 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems City of San Jose is running and its propensity to invest more and deepen its relationship with Matomo , GoDaddy , Lucky Orange or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing City of San Jose revenues, which have grown to $4.10 billions in 2019, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of San Jose intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

About the Customer

San Jose is an economic, cultural and political center of Silicon Valley, and the largest city in Northern California (both in population and area). With an estimated 2017 population of 1,035,317.

Scope and Challenges

Near the end of 2016, San Jose hired AST Corporation to implement Oracle Service Cloud as the centerpiece of what it dubbed Project ACE or Amazing Citizen Experience.

The City of San Jose selected Oracle Service Cloud to launch a new 311 service that could help make it safer, more inclusive, sustainable and user-friendly.

The Oracle Service Cloud platform has enabled the City to more effectively respond to resident’s service requests

Outcome and Implications

Oracle Service Cloud platform has transformed the city's customer experience, shifting away from a reactive response to a more proactive, real-time, data-driven service environment.

  • Deployed Oracle Service Cloud—specifically Oracle RightNow Enterprise Contact Center Dynamic Agent Desktop Cloud Service —to establish a cloud omnichannel solution to manage 250,000+ phone calls the city receives annually, while also providing a master record of more than 500,000 annual citizen engagements 
  • Developed a searchable catalog of city services that enabled customer service representatives to respond quickly to citizen inquiries on issues such as abandoned vehicle removal, pothole and street light repairs, graffiti clean-up, and more.
  • Improved the cost-effectiveness of city services and enabled the city to respond to the rising expectations of its residents for the kind of on-demand, seamless customer experience that private sector services typically provide by launching a user-friendly mobile application.

Quotes

"Our goal at the City of San José is to become America’s most innovative city by 2020. Oracle Service Cloud is a key component in helping us achieve our Smart City Vision. We are transforming service delivery, enhancing citizen services, and enabling data-driven decision-making." - said Rob Lloyd, CIO, City of San José.

“We began working with Oracle Specialized Platinum Partner AST Corporation to implement Oracle Service Cloud, utilizing agile methods and CX design approaches in late 2016 and launched in just six months. AST Corporation was up for the challenge and we could not have asked for a better partner,” Lloyd said.

 


200 E. Santa Clara St
San Jose, 95113 , CA
United States
1 408-535-3500
https://www.sanjoseca.gov/
Industry Employees Revenue
Government 6304 $4.10B

Enterprise Software and Cloud Applications being used by City of San Jose


Vendor Old Product New Product Category Market Users VAR/SI When Live
Microsoft Legacy Applications Microsoft 365 Collaboration Collaboration n/a n/a 2019 2019
Subscribe Subscribe Subscribe Collaboration Collaboration Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Audio Video and Web Conferencing Collaboration Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Collaboration Collaboration Subscribe Subscribe 2021 2021
Subscribe Subscribe Subscribe Citizen Engagement CRM Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Citizen Engagement CRM Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Marketing Analytics CRM Subscribe Subscribe 2021 2021
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Customer Support CRM Subscribe Subscribe 2018 2019
Subscribe Subscribe Subscribe Marketing Analytics CRM Subscribe Subscribe 2021 2021
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2021 2021
Subscribe Subscribe Subscribe ERP Financial ERP Financial Management Subscribe Subscribe 2006 2017
Subscribe Subscribe Subscribe Portfolio and Investment Management ERP Services and Operations Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Payroll HCM Subscribe Subscribe 2014 2018
Subscribe Subscribe Subscribe Recruiting,Applicant Tracking System HCM Subscribe Subscribe 2014 2014
Subscribe Subscribe Subscribe Core HR HCM Subscribe Subscribe 2006 2017
Subscribe Subscribe Subscribe Workforce Management HCM Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Content Delivery Network IaaS Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Application Hosting Services IaaS Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Network Virtualisation IaaS Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Application Hosting Services IaaS Subscribe Subscribe 2021 2021
Subscribe Subscribe Subscribe Content Delivery Network IaaS Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Application Performance Management ITSM Subscribe Subscribe 2013 2013
Subscribe Subscribe Subscribe Transactional Email PaaS Subscribe Subscribe 2021 2021
Vendor Old Product New Product Category Market Users VAR/SI When Live
Microsoft Legacy Applications Microsoft 365 Collaboration Collaboration n/a n/a 2019 2019
Subscribe Subscribe Subscribe Collaboration Collaboration Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Audio Video and Web Conferencing Collaboration Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Collaboration Collaboration Subscribe Subscribe 2021 2021
Subscribe Subscribe Subscribe Citizen Engagement CRM Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Citizen Engagement CRM Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Marketing Analytics CRM Subscribe Subscribe 2021 2021
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Customer Support CRM Subscribe Subscribe 2018 2019
Subscribe Subscribe Subscribe Marketing Analytics CRM Subscribe Subscribe 2021 2021
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2021 2021
Subscribe Subscribe Subscribe ERP Financial ERP Financial Management Subscribe Subscribe 2006 2017
Subscribe Subscribe Subscribe Portfolio and Investment Management ERP Services and Operations Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Payroll HCM Subscribe Subscribe 2014 2018
Subscribe Subscribe Subscribe Recruiting,Applicant Tracking System HCM Subscribe Subscribe 2014 2014
Subscribe Subscribe Subscribe Core HR HCM Subscribe Subscribe 2006 2017
Subscribe Subscribe Subscribe Workforce Management HCM Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Application Performance Management ITSM Subscribe Subscribe 2013 2013
Vendor Old Product New Product Category Market Users VAR/SI When Live
Twilio Legacy Applications Twilio Sendgrid Transactional Email PaaS n/a n/a 2021 2021
Vendor Old Product New Product Category Market Users VAR/SI When Live

IT Decision Makers and Key Stakeholders at City of San Jose


First Name Last Name Title Email Phone
Subscribe Subscribe HR Manager Subscribe Subscribe
Subscribe Subscribe PRNS Program Manager, Business Intelligence/Data Analytics Subscribe Subscribe
Subscribe Subscribe Deputy Director of Finance Subscribe Subscribe
Subscribe Subscribe HR,Benefits Division Manager Subscribe Subscribe
Subscribe Subscribe Principal Account Clerk Subscribe Subscribe
Subscribe Subscribe Director of Human Resources Subscribe Subscribe
Subscribe Subscribe Deputy Director, Finance - Purchasing & Risk Management Subscribe Subscribe
Subscribe Subscribe Assistant Budget Director Subscribe Subscribe
Subscribe Subscribe HR Business Partner Subscribe Subscribe
Subscribe Subscribe Director of Finance Subscribe Subscribe
Subscribe Subscribe Chief of Staff Subscribe Subscribe
Subscribe Subscribe Assistant Director Of Finance Subscribe Subscribe
Subscribe Subscribe Chief Administrative Officer Subscribe Subscribe
Subscribe Subscribe Budget Director Subscribe Subscribe
Subscribe Subscribe Human Resources Business Partner Subscribe Subscribe
Subscribe Subscribe Deputy Director of Finance Subscribe Subscribe
Subscribe Subscribe CIO Subscribe Subscribe
Subscribe Subscribe Mayor Subscribe Subscribe
Subscribe Subscribe Senior Accounts Payable Lead Subscribe Subscribe