City of San Mateo
330 West 20th Avenue,
San Mateo, 94403, CA,
United States
San Mateo, 94403, CA,
United States
1 650-363-4000
Government
City of San Mateo Technographics
City of San Mateo Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of San Mateo and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 475 City of San Mateo employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of San Mateo has purchased the following applications: Workday HCM for Core HR in 2012, Microsoft 365 for Collaboration in 2015, CivicEngage for Citizen Engagement in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of San Mateo is running and its propensity to invest more and deepen its relationship with Workday , Infor , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of San Mateo revenues, which have grown to $140.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of San Mateo intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of San Mateo Tech Stack and Enterprise Applications
City of San Mateo HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday HCM | Core HR | HCM | n/a | 2012 | 2013 |
In 2012, City of San Mateo implemented Workday HCM in a Core HR deployment. The implementation is managed through the HRIS and Payroll Systems Support team which operates projects and day to day operations for Workday HCM and Workday Payroll and for Infor Workforce Management Time & Attendance, with emphasis on security, data and reports, integrations, and tenant management.
Workday HCM was configured to establish central person records, position management, and payroll-facing HR data feeds consistent with Core HR responsibilities. Configuration work included tenant partitioning and role based security administration, report authoring and data model alignment to municipal job and position structures. Workday HCM and Workday Payroll configuration supports payroll processing and HR transaction workflows for city employees.
Integrations were implemented between Workday HCM, Workday Payroll, and Infor Workforce Management for Time & Attendance to synchronize employee, time, and payroll data. Integration and operational responsibilities center on secure data transfer, reconciliation reporting, and maintenance of inbound and outbound feeds, with tenant management used to separate test and production environments. The operational coverage includes HR, payroll, and timekeeping teams supporting roughly 475 employees across city departments.
Governance is exercised by the HRIS and Payroll Systems Support team through change control, report governance, security role management, and tenant lifecycle processes. Operational workflows were adjusted to centralize report production, secure access to payroll and HR data, and coordinate integration change windows between Workday HCM, Workday Payroll, and Infor Workforce Management. Ongoing operations emphasize data integrity, security controls, and controlled tenant updates.
|
|
|
|
|
Payroll | HCM |
|
2012 | 2013 |
|
|
|
|
|
Workforce Management | HCM |
|
2012 | 2013 |
|
City of San Mateo Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, City of San Mateo implemented Microsoft 365 as its Collaboration platform. Microsoft 365 is deployed and surfaced on the City of San Mateo website to support document access and public-facing collaboration functionality for municipal stakeholders. The deployment leverages standard Collaboration capabilities including Exchange Online for enterprise email, SharePoint Online for intranet and document management, Microsoft Teams for synchronous communication, and OneDrive for individual file storage, configured to the scale of a 475-employee municipal organization. Operational coverage spans core municipal departments and website-published content, with governance focused on centralized tenant administration, role-based access controls, and content lifecycle management to align collaboration workflows with municipal publishing and records practices.
|
City of San Mateo CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CivicPlus | Legacy | CivicEngage | Citizen Engagement | CRM | n/a | 2015 | 2015 |
In 2015, City of San Mateo implemented CivicEngage as its primary public website platform to support Citizen Engagement across municipal services and resident communications. CivicEngage is deployed as the city web portal and serves as the central channel for publishing city news, event information, and online citizen interactions.
The CivicEngage implementation is configured around core Citizen Engagement capabilities, including web content management for departmental pages, event calendar publishing, online service request and form handling, and community notification workflows. Configuration emphasizes accessibility and searchability, with role-based content authoring and approval workflows to align with typical municipal publishing needs.
Operational coverage centers on public-facing functions and multiple city departments responsible for communications, parks and recreation, permitting, and constituent services, consolidating public information and intake processes onto the CivicEngage site. The deployment model places CivicEngage at the front end of citizen interactions, with web forms and content channels feeding internal municipal workflows.
Governance for the CivicEngage instance includes editorial control, staged publishing approvals, and administrator role segmentation to manage departmental content ownership and publishing cadence. Process changes focused on formalizing content governance and standardized online intake forms to streamline how departments publish information and receive citizen requests.
|
|
|
|
|
Citizen Engagement | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2014 | 2014 |
|
City of San Mateo ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2018 | 2018 |
|
City of San Mateo PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Geographic Information System | PLM and Engineering |
|
2018 | 2018 |
|
City of San Mateo IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2018 | 2018 |
|
IT Decision Makers and Key Stakeholders at City of San Mateo
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by City of San Mateo Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of San Mateo IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of San Mateo digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD City of San Mateo Technographics
City of San Mateo is a Government organization based in United States,
with around 475 employees and annual revenues of $140.0 million.
City of San Mateo operates a diverse technology stack with applications such as
Workday HCM, Microsoft 365 and CivicEngage,
covering areas like Core HR, Collaboration and Citizen Engagement .
City of San Mateo has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Workday, Microsoft and CivicPlus.
City of San Mateo recently adopted applications including
GoDaddy in 2020, Granicus govDelivery in 2019 and Microsoft Azure Monitor in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of San Mateo’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of San Mateo’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of San Mateo technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.