City Utilities of Springfield, Massachusetts
36 Court St,
Springfield, 1103, MA,
United States
Springfield, 1103, MA,
United States
1 413-736-3111
Government
City Utilities of Springfield, Massachusetts Technographics
City Utilities of Springfield, Massachusetts Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City Utilities of Springfield, Massachusetts and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 City Utilities of Springfield, Massachusetts employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City Utilities of Springfield, Massachusetts has purchased the following applications: Oracle PeopleSoft ERP for ERP Financial in 2007, Oracle PeopleSoft HCM for Core HR in 2007, Tyler Munis ERP for Government ERP in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City Utilities of Springfield, Massachusetts is running and its propensity to invest more and deepen its relationship with Oracle , Tyler Technologies , Red Hat or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City Utilities of Springfield, Massachusetts revenues, which have grown to $222.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City Utilities of Springfield, Massachusetts intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City Utilities of Springfield, Massachusetts Tech Stack and Enterprise Applications
City Utilities of Springfield, Massachusetts ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft ERP | ERP Financial | ERP | n/a | 2007 | 2017 |
In 2007 City Utilities of Springfield, Massachusetts implemented Oracle PeopleSoft ERP to establish ERP Financial capabilities across finance, purchasing, inventory, human resources and billing. The deployment focused on core transactional and reporting processes needed by a municipal utility, providing top level customer support to employees and executives while aligning application configuration with operational requirements.
Implementation work included development of PeopleSoft applications for Finance, Purchasing, Inventory and Human Resource systems, and creation of billing and HR subsystems that supported customer bill collection workflows. Specification documents were designed in collaboration with end users, and standard ERP Financial workflows such as procure-to-pay, order-to-cash for utility billing, general ledger reconciliation and core HR transactions were formalized and automated where supported by the PeopleSoft modules.
Operational coverage spanned municipal utility departments and executive reporting, with reports prepared from the Oracle PeopleSoft ERP environment used for financial analysis and to inform decision making. Project activities extended to developer governance, including researching design techniques, cross-training other developers, and providing recommendations to management on productivity and developer practices to standardize delivery and maintenance processes.
Outcomes explicitly documented include enabling customer bill collection through the developed billing systems, supplying analytical reports used to ensure correct financial decisions were executed, and building institutional capability through staff training and hands-on support. The initiative also delivered practical institutional knowledge about how a non-profit government municipal utility operates, reinforced by participation in community and utility volunteer activities.
|
City Utilities of Springfield, Massachusetts HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft HCM | Core HR | HCM | n/a | 2007 | 2017 |
In 2007, City Utilities of Springfield, Massachusetts implemented Oracle PeopleSoft HCM as its Core HR application. The deployment supported a municipal utility with roughly 1,000 employees, centralizing human resources processing and providing top-level customer support to employees and executives across the organization.
Implementation work included development and configuration of PeopleSoft modules for Finance, Purchasing, Inventory, and Human Resource systems. Oracle PeopleSoft HCM was extended to manage employee records, payroll processing, and benefits administration, and development teams built billing and HR system components that enabled the utility to collect customer bills and manage workforce-related financial transactions. Specification documents were created in close collaboration with end users to align workflows, data models, and reporting requirements.
Operational integration emphasized embedding billing workflows and financial reporting into the PeopleSoft environment to support revenue collection and financial analysis. Developers prepared recurring and ad hoc reports used by the utility to ensure correct financial decisions were executed, and cross-training of other developers was conducted to establish internal maintenance capability. Research into new design techniques informed ongoing configuration choices and supported practical operational coverage across finance and HR functions.
Governance and process changes focused on producing technical specifications, providing recommendations to management concerning productivity and developer practices, and delivering support to executives and staff. Knowledge transfer and developer cross-training were part of the rollout approach, and team members also participated in volunteer activities tied to utility and community projects, reinforcing organizational engagement with municipal stakeholders.
|
City Utilities of Springfield, Massachusetts ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tyler Technologies | Legacy | Tyler Munis ERP | Government ERP | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, City Utilities of Springfield implemented Tyler Munis ERP, a Government ERP application. The deployment was targeted at municipal customer service operations and call center workflows where customer service representatives entered detailed resident information directly into MUNIS.
Configuration centered on case and account record capture, with the Tyler Munis ERP instance configured to maintain a centralized call center database and customer account records. Functional workflows emphasized structured data entry, inquiry resolution, and tracking of referrals to community resources, reflecting Government ERP capabilities for public sector service records. Template-driven entry and form standardization were applied to promote consistent data capture across call center interactions.
The Munis environment was operated alongside other city systems, enabling cross-system lookups and population of municipal databases as noted in operational practice. Operational scope covered the City of Springfield customer service and call center teams, and governance focused on defined workflows for case entry and performance tracking, where CSRs consistently met departmental goals and performance levels. The implementation narrative highlights a centralized recordkeeping architecture and front-line service workflow integration typical of Government ERP deployments.
|
City Utilities of Springfield, Massachusetts PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Apps Development | PaaS |
|
2011 | 2011 |
|
City Utilities of Springfield, Massachusetts IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at City Utilities of Springfield, Massachusetts
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Employment Director | Director | Finance | |
|
|
|
Assistant Human Resources Director | Director | HR | |
|
|
|
HR Payroll Information Manager | Manager | HR | |
|
Apps Being Evaluated by City Utilities of Springfield, Massachusetts Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City Utilities of Springfield, Massachusetts IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City Utilities of Springfield, Massachusetts digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD City Utilities of Springfield, Massachusetts Technographics
City Utilities of Springfield, Massachusetts is a Government organization based in United States,
with around 1000 employees and annual revenues of $222.0 million.
City Utilities of Springfield, Massachusetts operates a diverse technology stack with applications such as
Oracle PeopleSoft ERP, Oracle PeopleSoft HCM and Tyler Munis ERP,
covering areas like ERP Financial, Core HR and Government ERP.
City Utilities of Springfield, Massachusetts has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and Tyler Technologies.
City Utilities of Springfield, Massachusetts recently adopted applications including
Microsoft Azure Cloud Services in 2021, Tyler Munis ERP in 2017 and Red Hat Enterprise Linux in 2011,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City Utilities of Springfield, Massachusetts’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City Utilities of Springfield, Massachusetts’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City Utilities of Springfield, Massachusetts technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.