Citywest Hotel
Heritage House, 23 St. Stephen’s Green,
Dublin, D02 AR55,
Ireland
Dublin, D02 AR55,
Ireland
353 1 401 0500
Leisure and Hospitality
Citywest Hotel Technographics
Citywest Hotel Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Citywest Hotel and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 330 Citywest Hotel employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Citywest Hotel has purchased the following applications: Time Point Workforce Management for Workforce Management in 2017, Oracle OPERA Property 5 Management for Hotel Property Management in 2010, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Citywest Hotel is running and its propensity to invest more and deepen its relationship with Time Point , Oracle , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Citywest Hotel revenues, which have grown to $35.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Citywest Hotel intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Citywest Hotel Tech Stack and Enterprise Applications
Citywest Hotel HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Time Point | Legacy | Time Point Workforce Management | Workforce Management | HCM | n/a | 2017 | 2018 |
In 2017, Citywest Hotel implemented Time Point Workforce Management to centralize scheduling and time capture across its employee base. The deployment focused on Workforce Management capabilities including employee record maintenance, schedule creation, and daily clock in and clock out tracking, with Time Point Workforce Management serving as the authoritative HR system for staff time data.
Configuration work emphasized schedule management and time and attendance workflows, with administrators entering employee details, rostering data, and any subsequent changes directly into Time Point Workforce Management. The implementation included processes to ensure that all relevant information was passed over to meet deadline dates for processing, aligning time capture and roster adjustments with payroll cutoffs.
Operational ownership rested with HR administrative staff who combined system data entry with clerical tasks such as printing, photocopying, filing, scanning and managing telephone queries in a professional manner. Governance centered on routine data entry and cutoff controls to support timely processing, and operational coverage targeted day to day timekeeping and HR administrative functions across hotel operations.
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Citywest Hotel ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle OPERA Property 5 Management | Hotel Property Management | ERP Services and Operations | n/a | 2010 | 2010 |
In 2010 Citywest Hotel implemented Oracle OPERA Property 5 Management as the propertys core Hotel Property Management system. The deployment served a single Irish property with 330 employees and established Oracle OPERA Property 5 Management as the central operational system for reservations, front desk operations, payments, and revenue reporting.
Oracle OPERA Property 5 Management was configured to manage large group reservations and daily front office workflows, and to capture payment activity including cash deposits, credit card transactions, and cheque handling. The implementation supported generation of daily statistic reports and weekly revenue reports used by the revenue team, and it was used day to day for check in and check out, cashier balancing, and reservation management.
Operational governance centered on front office ownership with reporting lines into the Revenue Manager, who received weekly revenue reports and daily statistics from the system. Financial reconciliation processes for credit card balancing and deposit handling were formalized around OPERA output, and staff rostering and scheduling workflows were executed alongside front desk operations to align labor with reservation demand.
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Citywest Hotel Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Citywest Hotel implemented Microsoft 365 to establish cloud-hosted Collaboration capabilities across its corporate operations. The deployment is based on a Microsoft 365 tenancy delivering productivity, email and real-time communication services to staff across hospitality, events, sales and central administration.
The implementation leverages core Microsoft 365 Collaboration capabilities, including hosted email, SharePoint Online document libraries, OneDrive file sync and Teams for meetings and internal communications, configuring site collections and mailbox provisioning aligned to departmental workflows. Configuration emphasis reflects standard Collaboration functionality such as centralized document storage, shared calendars and team workspaces to support event coordination and guest services communications.
Microsoft 365 is referenced on Citywest Hotel's public website, indicating that web-visible Microsoft 365 assets or links are in use to surface corporate contact points and collaboration endpoints. Operational coverage spans front office, events and corporate functions, with governance focused on account provisioning, access controls and lifecycle management for SharePoint sites and mailboxes to support ongoing Collaboration governance and role based access.
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Citywest Hotel CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Analytics | CRM |
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2012 | 2012 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Citywest Hotel TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Citywest Hotel IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Citywest Hotel
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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General Manager | Manager | Finance | |
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Human Resources Manager | Manager | HR | |
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HR Manager | Manager | HR | |
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Senior Duty Manager | Manager | Operations | |
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Apps Being Evaluated by Citywest Hotel Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Citywest Hotel IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Citywest Hotel digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Citywest Hotel Technographics
Citywest Hotel is a Leisure and Hospitality organization based in Ireland,
with around 330 employees and annual revenues of $35.0 million.
Citywest Hotel operates a diverse technology stack with applications such as
Time Point Workforce Management, Oracle OPERA Property 5 Management and Microsoft 365,
covering areas like Workforce Management, Hotel Property Management and Collaboration.
Citywest Hotel has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Time Point, Oracle and Microsoft.
Citywest Hotel recently adopted applications including
Google Cloud Platform (GCP) in 2021, Crazy Egg in 2018 and OneTrust Cookie Consent in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Citywest Hotel’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Citywest Hotel’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Citywest Hotel technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.