Civica
Eighth Floor, Southbank Central 30 Stamford Street,
London, SE1 9LQ,
United Kingdom
London, SE1 9LQ,
United Kingdom
44 33 3321-4914
Professional Services
Civica Technographics
Civica Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Civica and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6000 Civica employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Civica has purchased the following applications: Zoominfo Platform for Account Based Marketing in 2022, Java Platform for Apps Development in 2020, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Civica is running and its propensity to invest more and deepen its relationship with Zoominfo , 8x8, Inc. , UXtweak or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Civica revenues, which have grown to $700.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Civica intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Civica Tech Stack and Enterprise Applications
Civica CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoominfo | Legacy | Zoominfo Platform | Account Based Marketing | CRM | n/a | 2022 | 2022 |
In 2022 Civica implemented Zoominfo Platform to support Account Based Marketing, embedding the Zoominfo Platform on its corporate website to improve account identification and digital engagement. The implementation is focused on web-based account targeting, enabling Civica to capture intent signals and enrich contacts surfaced by site interactions, with the Zoominfo Platform serving as the primary ABM data and activation layer for marketing and demand generation functions.
Configuration work emphasized account profiling, segmentation and list orchestration consistent with Account Based Marketing practices, with instrumentation of website pages and lead capture points to feed account and contact enrichment workflows. Operational scope centers on marketing and sales alignment across Civica’s UK organization, with governance oriented toward shared targeting rules, lead routing and campaign orchestration between web engagement signals and downstream marketing automation and CRM workflows.
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Call Center | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Civica PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Java Platform | Apps Development | PaaS | n/a | 2020 | 2020 |
In 2020, Civica deployed a Java Platform to extend automated acceptance testing and development tooling for its finance-card processing application. The Civica Java Platform implementation is positioned within Apps Development to strengthen QA and engineering capabilities supporting the finance function and card processing business workflows.
The implementation centered on expanding Java and Cucumber based acceptance test suites, using REST Assured to simplify test step definitions and applying object oriented design patterns to test code. Engineers incorporated Lombok and Sonarlint for code ergonomics and static analysis, and they managed complex test context sharing across scenario steps to enable reusable test fixtures and data flows.
Integrations focused on exercising UI frontends and RESTful APIs of the existing finance-card processing product, with test assets living in Git branches and selective automation pipelines. For lightweight web development exploration, Cypress.io acceptance suites were executed in GitHub actions, while Java/Cucumber suites were exercised by development and QA teams as part of branch based workflows.
Governance shifted toward shared ownership between software engineers and QA, with process changes around Git branching practices, test context management, and alignment between developer authored procedures and business analyst written test cases. The Java Platform implementation in Apps Development reinforced code to test code practices, standardizing how acceptance automation is authored, reviewed, and run across Civica engineering and QA teams.
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Test Automation Platform | PaaS |
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2020 | 2020 |
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Test Automation Platform | PaaS |
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2020 | 2020 |
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Test Automation Platform | PaaS |
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2020 | 2020 |
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Civica IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2020 | 2020 |
In 2020, Civica implemented Microsoft Azure Cloud Services to host and deliver its public-facing website. The deployment uses Microsoft Azure Cloud Services in the Application Hosting and Computing Services category to provide cloud-native compute and platform capabilities for web content and online service delivery.
The implementation centers on standard hosting layers, including scalable virtual compute and platform as a service components, object storage for static assets, content delivery mechanisms for global delivery and integrated telemetry for availability and performance monitoring. Microsoft Azure Cloud Services is used to enable automated provisioning and autoscaling of web workloads, with infrastructure as code and CI CD driven deployment patterns to manage releases and configuration at scale.
Operational responsibility is organized across Civica web operations and IT infrastructure teams, with the environment scoped to the company website and broader digital channels. Governance emphasizes cloud operational controls, role based access, secure configuration baselines and standardized deployment workflows to align web operations and digital marketing change processes.
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Content Delivery Network | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Civica
| First Name | Last Name | Title | Function | Department | Phone | |
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PR and Communications Manager | Manager | Marketing | |
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Chief Product and Technology Officer | CXO | IT | |
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Product Director | Director | Finance | |
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Director of Product Development | Director | Finance | |
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Director of Software Engineering | Director | IT | |
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Platform Engineering Manager | Manager | IT | |
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Test Automation Engineer | Manager | IT | |
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Salesforce Administrator | Manager | Marketing | |
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Salesforce System Administrator - Trainer - Sales Cloud Admin - Service Cloud Admin | Manager | Marketing | |
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Senior Salesforce Administrator / Trainer | Manager | Marketing | |
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Apps Being Evaluated by Civica Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Civica IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Civica digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Civica Technographics
Civica is a Professional Services organization based in United Kingdom,
with around 6000 employees and annual revenues of $700.0 million.
Civica operates a diverse technology stack with applications such as
Zoominfo Platform, Java Platform and Microsoft Azure Cloud Services,
covering areas like Account Based Marketing, Apps Development and Application Hosting and Computing Services.
Civica has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zoominfo, Oracle and Microsoft.
Civica recently adopted applications including
UXtweak in 2023, Zoominfo Platform in 2022 and 8x8 Contact Center in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Civica’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Civica’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Civica technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.