Clarkes of Walsham
High Street,
Bury St Edmunds, IP31 3BA,
United Kingdom
Bury St Edmunds, IP31 3BA,
United Kingdom
44 13 5925-9259
Distribution
Clarkes of Walsham Technographics
Clarkes of Walsham Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Clarkes of Walsham and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 85 Clarkes of Walsham employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Clarkes of Walsham has purchased the following applications: WooCommerce Tax for Tax Management in 2022, Intact IQ ERP for Distribution ERP in 2022, Zendesk Chat for Chatbots and Conversational AI in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Clarkes of Walsham is running and its propensity to invest more and deepen its relationship with Automattic , Intact Software , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Clarkes of Walsham revenues, which have grown to $17.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Clarkes of Walsham intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Clarkes of Walsham Tech Stack and Enterprise Applications
Clarkes of Walsham ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | WooCommerce Tax | Tax Management | ERP | n/a | 2022 | 2022 |
In 2022, Clarkes of Walsham implemented WooCommerce Tax as their Tax Management solution on their public website in the United Kingdom. The implementation places WooCommerce Tax at the storefront and checkout layer, where it performs tax calculation and tax presentation for online orders processed through their WooCommerce-based e-commerce channel.
Deployment was executed as an application-level integration inside the site’s WooCommerce environment supplied by Automattic, with configuration focused on tax rates, UK VAT settings, product tax classes, and tax handling for shipping and fees. Operational ownership sits with commerce and finance teams, who use WooCommerce Tax for checkout calculation and order-level tax capture, and configuration governance emphasizes rule mapping between product catalog tax classes and checkout tax logic to maintain consistent taxation across orders.
|
Clarkes of Walsham ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intact Software | Legacy | Intact IQ ERP | Distribution ERP | ERP Services and Operations | n/a | 2022 | 2022 |
In 2022, Clarkes of Walsham implemented Intact IQ ERP, deploying a Distribution ERP to rationalize core distribution, production and order handling workflows. The project emphasized retaining Clarke’s established processes while shifting them into modern, configurable workflows via Intact IQ ERP, enabling business users to adapt screens and forms without developer coding.
The implementation configured key functional capabilities including the Intact form designer for user level configuration, the works ordering processing module to expose production visibility to office and shop floor users, and plans to deploy the mobile warehouse solution with mobile yard ordering and an integrated ecommerce site to reduce manual reconciliation. System administrators reported that routine changes such as adding columns are achievable without coding, and that consultant support is available for more complex changes.
Operational coverage spans finance and accounting, warehouse operations, production work order visibility, ecommerce order processing and customer service workflows, reflecting Distribution ERP functional terminology such as order management, warehouse mobility and works ordering. Integrations are focused on bringing ecommerce sales and production visibility into core ERP workflows, reducing reliance on manual Excel processes and centralizing transactional records within Intact IQ ERP.
Governance and rollout were delivered through a consultant and project management led implementation followed by a sustained optimisation phase, Clarke’s worked closely with the vendor optimisation team for nine months after go live to increase adoption and configuration maturity. Reported outcomes explicitly include faster daily task completion by staff, broad positive impact across processes, increased efficiency and productivity, improved ease of administration and significant cost reductions as stated by the company accountant.
|
Clarkes of Walsham AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2013 | 2013 |
In 2013, Clarkes of Walsham implemented Zendesk Chat as a web-based customer messaging channel. The deployment uses Zendesk Chat within the Chatbots and Conversational AI category to provide real-time web chat on clarkesofwalsham.co.uk, supporting the United Kingdom distribution business with approximately 85 employees.
Zendesk Chat is configured as an embeddable website chat widget delivering live agent conversations, visitor context and chat transcripts. The implementation leverages standard Chatbots and Conversational AI capabilities such as proactive messaging, session routing to available agents and conversation logging to support customer service and order inquiry workflows.
Operational coverage is focused on web-based customer service and sales touchpoints, consolidating real-time chat as a primary contact channel on the company website. Governance and day-to-day management are conducted within internal service teams, with chat transcripts and visitor context used to drive follow-up and handoff to back-office processes.
|
Clarkes of Walsham Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Collaboration | Collaboration |
|
2017 | 2017 |
|
Clarkes of Walsham SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Warehouse Management | SCM |
|
2021 | 2022 |
|
Clarkes of Walsham CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Marketing Automation | CRM |
|
2022 | 2022 |
|
Clarkes of Walsham IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2013 | 2013 |
|
IT Decision Makers and Key Stakeholders at Clarkes of Walsham
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Clarkes of Walsham Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Clarkes of Walsham IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Clarkes of Walsham digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Clarkes of Walsham Technographics
Clarkes of Walsham is a Distribution organization based in United Kingdom,
with around 85 employees and annual revenues of $17.0 million.
Clarkes of Walsham operates a diverse technology stack with applications such as
WooCommerce Tax, Intact IQ ERP and Zendesk Chat,
covering areas like Tax Management, Distribution ERP and Chatbots and Conversational AI.
Clarkes of Walsham has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Automattic, Intact Software and Zendesk.
Clarkes of Walsham recently adopted applications including
WooCommerce Tax in 2022, Intact IQ ERP in 2022 and WooCommerce in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Clarkes of Walsham’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Clarkes of Walsham’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Clarkes of Walsham technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.