Washington, 20002, DC,
United States
Class Technographics
Class Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Class and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Class employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Class has purchased the following applications: Drift AI Chatbot for Chatbots and Conversational AI in 2021, Adobe Connect for Audio Video and Web Conferencing in 2018, Joomla 3.9 for Web Content Management in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Class is running and its propensity to invest more and deepen its relationship with Drift , Adobe Systems , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Class revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Class intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Class Tech Stack and Enterprise Applications
Class AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Class implemented Drift AI Chatbot on its public website, deploying a cloud-hosted conversational agent embedded as a web widget to handle real-time visitor engagement. The deployment aligns with the Chatbots and Conversational AI category and positions Drift AI Chatbot as the primary conversational layer for website interactions, integrating into the company front door for marketing and sales engagement.
The implementation focuses on conversational engagement workflows typical of the category, including automated lead capture, qualification dialogues, and seamless escalation to human agents for complex inquiries, with configuration of conversational flows and response orchestration managed by marketing and demand generation teams. Operational ownership is centered on customer facing functions, specifically marketing, sales, and customer support, with governance practices oriented around conversational content control and escalation rules rather than infrastructure management.
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Class Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018, Class implemented Adobe Connect to provide web based meeting and webinar capabilities. The deployment uses Adobe Connect and is surfaced on Class's public website to host live customer sessions and instructor led trainings, under the Audio Video and Web Conferencing category.
Configuration centered on Adobe Connect features common to the Audio Video and Web Conferencing category, including persistent meeting rooms, role based host and presenter controls, meeting pods for video and chat, screen sharing, polling, and session recording and playback. Registration and session scheduling workflows were configured alongside branded meeting templates and a content library for recorded assets to support repeatable training and customer engagement programs.
Operational coverage focused on customer success, training, and marketing teams within the organization, with site embedded meeting workflows enabling public facing event registration and delivery. Governance emphasized host provisioning, access control and content retention policies, supported by documentation and host training to standardize session setup and moderation practices.
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Class Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Joomla | Legacy | Joomla 3.9 | Web Content Management | Content Management | n/a | 2012 | 2012 |
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Class CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing | CRM |
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2023 | 2023 |
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Sales Engagement | CRM |
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2020 | 2020 |
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Class IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Class
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Class Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||