Clearanswer
162-164 High Street, Rayleigh,
London, SS6 7BS,
United Kingdom
London, SS6 7BS,
United Kingdom
44 14 8224-0543
Communications
Clearanswer Technographics
Clearanswer Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Clearanswer and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 700 Clearanswer employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Clearanswer has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2018, Benefex OneHub | Reward and Recognition for Employee Recognition and Rewards Management in 2018, Microsoft 365 for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Clearanswer is running and its propensity to invest more and deepen its relationship with Oracle , Benefex, a Zellis Company , In-House Applications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Clearanswer revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Clearanswer intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Clearanswer Tech Stack and Enterprise Applications
Clearanswer ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2018 | 2018 |
In 2018, Clearanswer implemented Oracle NetSuite ERP for ERP Financial functions. The implementation centralized financial and sales order workflows across Clearanswer Call Centres Ltd and associated sales and finance teams.
It configured core modules including sales order management, accounts receivable and invoicing, procurement and purchase order handling, and customer account management, aligning ERP Financial ledgers with order to cash and procure to pay flows. The system supported VAT invoicing and invoice enquiry resolution for multi period requests.
Operational usage included daily use by telesales agents between July 2020 and June 2021, where staff used Oracle NetSuite ERP alongside Mediatell and Excel to manage over 500 customer accounts concurrently, answer inbound calls, process orders and track sales orders to scheduled deliveries. Governance included structured onboarding and continuous training for new employees over an 11 month period, with agents managing purchase order issuance, tracking supplier shipments to warehouses and stores, following up quotations to convert sales, and meeting sales targets and service level agreements.
The deployment handled high value sales workflows, including daily processing of sales over £45,000, and supported customer service workflows for resolving invoice enquiries and complaints. Integrations were operationally evident with Mediatell and Excel based workflows, linking telephony and reporting activities into the Oracle NetSuite ERP financial processes.
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Clearanswer HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Benefex, a Zellis Company | Legacy | Benefex OneHub | Reward and Recognition | Employee Recognition and Rewards Management | HCM | n/a | 2018 | 2018 |
In 2018 Clearanswer deployed Benefex OneHub | Reward and Recognition to deliver Employee Recognition and Rewards Management across its workforce. Benefex OneHub | Reward and Recognition is provisioned via a branded portal on Clearanswer's website, exposed through a dedicated login at https://clearanswer.wrkit.com/login. The deployment targets HR and people managers supporting approximately 700 employees in the United Kingdom.
The implementation leverages category aligned capabilities including an employee facing reward catalog, points and voucher management, social recognition feeds, manager nomination and approval workflows, and an administrative console for program configuration and reporting. Configuration emphasis focused on role based administration for HR, manager approval chains, and employee redemption workflows to centralize recognition processes. Integration scope is limited to the public portal embedding and the dedicated login entry point on the corporate site, with operational ownership assigned to HR and people operations. Governance was implemented through centralized program rules and administrative controls for catalog management and recognition policy enforcement.
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Time and Attendance | HCM |
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2019 | 2019 |
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Clearanswer Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019 Clearanswer began using Microsoft 365 as a Collaboration platform. The deployment is centered on cloud-hosted Microsoft 365 services, leveraging Exchange Online for corporate email, Microsoft Teams for real-time collaboration, and SharePoint Online together with OneDrive for document management and intranet content, and site artifacts show Microsoft 365 being surfaceable on their website.
The Microsoft 365 implementation supports business functions including internal communications, account management, and client support across Clearanswer's United Kingdom operations, managed via a centralized tenant model with role-based administration and policy configuration consistent with enterprise Collaboration governance. Configuration and operational work included identity and access control, mailbox and site provisioning, and content governance, with IT ownership and cross-functional adoption by marketing and service teams.
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Collaboration | Collaboration |
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2018 | 2018 |
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Clearanswer Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2019 | 2019 |
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Clearanswer CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Support | CRM |
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2018 | 2018 |
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Clearanswer IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Clearanswer
| First Name | Last Name | Title | Function | Department | Phone | |
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Call Center Manager | Manager | Customer Service | |
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Director of Information Technology | Director | IT | |
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Head Of Operations | Director | Finance | |
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Senior Sales manager | Manager | Sales | |
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Apps Being Evaluated by Clearanswer Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Clearanswer IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Clearanswer digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Clearanswer Technographics
Clearanswer is a Communications organization based in United Kingdom,
with around 700 employees and annual revenues of $200.0 million.
Clearanswer operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Benefex OneHub | Reward and Recognition and Microsoft 365,
covering areas like ERP Financial, Employee Recognition and Rewards Management and Collaboration.
Clearanswer has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Benefex, a Zellis Company and Microsoft.
Clearanswer recently adopted applications including
In-House Time and Attendance in 2019, Microsoft 365 in 2019 and Exclaimer Cloud Signatures for Office 365 in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Clearanswer’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Clearanswer’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Clearanswer technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.